1. #1
    scorcelli
    scorcelli's Avatar Become A Pro!
    Join Date: 08-22-15
    Posts: 1

    Help me feel ripped off by Betsafe

    Argentina and am sorry I do not speak good English, 2 months ago Aposte in 1400 and win Betsafe pound but after sending my documents have blocked me something that had not happened in any other betting house, I have stayed in 850 pounds room set and blocked me and confiscated my money leave the chat to see if anyone can help me about it!

    Tobias: Hi, my name is Tobias.
    Federico Ezequiel: helllo
    Federico Ezequiel Tobias
    Tobias: Hi Federico
    Federico Ezequiel: I cant enter to my account ,,,
    Federico Ezekiel, and I dont know
    Tobias: Let us have a look at that. As part of our security Procedures, please tell me your date of birth and home address, the last deposit method you used and the amount, or When you last used your account.
    Federico Ezequiel: date of birht
    Federico Ezequiel:
    Federico Ezequiel: home addres
    Federico Ezequiel:
    Federico Ezequiel: neteller
    Tobias: Thank you .. Your account has been closed permanently and Confiscated winnings due to your ID document not Being approved by our security department
    Federico Ezequiel: I give my document us
    Federico Ezequiel: why blocked my account?
    Tobias: Because the document was not approved by our security department .. Their ultimate decision is and it can not be changed.
    Federico Ezequiel: ?????
    Federico Ezequiel: why my id is not approved?
    Federico Ezequiel: ID document ..
    Federico Ezequiel: why?
    Tobias: They do not disclose the reason for this - I am not so reliable to tell you .. Only That It Could not be approved and due to this, the account was closed permanently
    Federico Ezekiel are scamming me
    Federico Ezequiel: They are scamming me
    Federico Ezequiel: talk Eng
    Federico Ezequiel: Spanish
    Federico Ezequiel: you have to give me explanations
    Federico Ezequiel: You understand?
    Tobias: Unfortunately I do not speak Spanish
    Federico Ezequiel: you have to give me Explanations
    Federico Ezequiel: why Because I have blocked the account if They Have documents uqe ask me what the Original documents are and exudes the Argentine government
    Tobias: Unfortunately we can not offer you an explanation. As per our terms and conditions, we are not required to give an explanation When an account is closed
    Federico Ezequiel: and my money?
    Federico Ezequiel: I want my money!
    Tobias: They Have Been Confiscated and That decision will not be changed I'm afraid
    Federico Ezequiel: according I will talk to my lawyer and I will defame and Cometar the scam all forums

    Federico Ezekiel, and I'll talk to the governor of this page to denounce Their scam
    Tobias: Since the chat is no longer active, I will close this chat now. If You have any further questions feel free to contact us again. Have a great evening

    Sebastian : Hi, my name is Sebastian.
    Federico Scorcelli: Hi sebastian
    Federico Scorcelli: I am nervous
    Sebastian: Hi there, I understand. Is there anything I can help you with?
    Federico Scorcelli: Because I blocked my account and pampering di documents give all the rooms and never had problem gambling

    Federico Scorcelli: I know they want from my documents I have no problem sending them
    Sebastian: I understand. Could you please confirm your date of birth, home address and last deposit method for me?
    Federico Scorcelli: I trust you do not want to get scammed
    Federico Scorcelli: yes
    Federico Scorcelli: my date of birth is
    Federico Scorcelli: and me addres is
    Federico Scorcelli: and the last method of deposit was neteller
    Federico Scorcelli: what do you want of my?
    Sebastian: Thank you
    Sebastian: Sorry about the delay
    Sebastian: I can see here that your account has been permanently closed and this decision is final
    Federico Scorcelli: but why?
    Federico Scorcelli: I send my document correctly
    Federico Scorcelli: You can see that its decision is arbitrary ?
    Sebastian: I understand, I can unfortuantely not say that but your account will remain closed on a permanent basis
    Federico Scorcelli: You can see that its decision is arbitrary ?
    Federico Scorcelli: okey i accept thatīs you want close me account
    Federico Scorcelli: but I want my money
    Sebastian: I understand Federico, Your winnings has been confisacted and the amount that was remaining in your account will not be paid out.
    Federico Scorcelli: because correctly wins
    Federico Scorcelli: I want to know why I did not do anything illegal
    Federico Scorcelli: you can put in my place?
    Sebastian: This decision will not be changed. Your account has been closed and the winnings confiscated. I can not give out anymore information than that
    Federico Scorcelli: okey
    Federico Scorcelli: which is the operator adjusts your site?
    Sebastian: You mean what license we are operating under Federico?
    Federico Scorcelli: You mean what license we are operating under betsafe
    Federico Scorcelli: exactly
    Sebastian: Okay, it is MGA that holds our license.
    Federico Scorcelli: thank you!
    Sebastian: No problem, is there something else I can do for you right now?
    Federico Scorcelli: It's enough

  2. #2
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    Thanks for writing. Please file a complaint.

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