1. #1
    nickmo198
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    SBR Payout Issue, Customers Beware

    I've used BETDSI for almost a year and finally the day has come where I won enough to actually seek a cashout. Although I am unaware with online gaming rules I will be honest and admit prior to my payout request I had intentionally lost chips to a friend in poker two days before. Upon review Betdsi would reimburse my account of the 3k I lost to my friend and warned me that by doing this again my account would be blocked. I called them apoligizing letting them know I was unaware doing so was against the rules and it seemed all had moved on my money was back in my account and there was roughly 9k in my account. I've done a timeline on how it played out.
    Thursday- Lost 3k in poker to a friends account.
    Friday- 1pm obtained an e-mail from betdsi warning me that chip dumping is illegal and next time it happens my account will be shut down. CHIP DUMPING NEVER OCCURRED AGAIN AFTER I WAS WARNED, I had no idea it was banned and didn't try again.
    101pm- 3K restored in my account.
    230pm- I spoke to betdsi apoligizing and asking for forms to send in order to process a payout.
    5pm- Sent my documents, ID, *********** to betdsi in order to process a future payout.
    505pm- E-mail from betdsi stating my information is cleared and I can now cash out
    520Pm- All pending wagers and full account balance of close to 9k emptied and seized.
    8pm- Spoke to betdsi they informed me my account had been closed because of chip dumping.
    Saturday- All deposits I had ever made to betdsi had been refunded to my ************.
    At this point I am well aware now that chip dumping is not allowed, however I DID NOT KNOW. They warned me via an e-mail and reimbursed me. Why would you reimburse a client and warn them yet once they file the proper paperwork for a cashout then seize my account. Attached is the warning from betdsi followed by what they exactly did to my account.

    Dear Nicholas,

    Hope this email finds you well.

    Please be advised that we detected that Chip Dumping took place in one of our tables, between you and player CRAZYNEZ22 yesterday. This behavior is strictly forbidden at our tables.

    For that reason the dumped funds were transferred back to the corresponding account. We kindly ask you to refrain from acting in a similar way again. As per our Terms & Conditions of Use, if you incur in the same behavior in the future, we will be forced to close your account permanently.

    We constantly struggle to maintain a safe and fair environment for all our players and your cooperation on that regard is greatly appreciated.

    Could you have additional inquiries please contact us again at anytime.

    Cordially,



    Leo


    Ticket Details

    Ticket ID: VFF-538-15035
    Department: Security
    Type: Issue
    Status: Closed
    Priority: Normal

  2. #2
    spider
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    Your title is wrong, and you posted in the poker forum.

  3. #3
    USCPHILLYGUY
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    Agree with Spider..........

    honestly, how is anyone not aware that chip dumping is illegal? You're giving your "friend" an advantage to everyone else who's playing in the tourney. You don't deserve one cent back you cheater.

  4. #4
    Slanina
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    Looks like you gave them what they needed... A reason to seize your account. Good luck on the claim though. Some of these sites out there are ruthless.

  5. #5
    playersonly69
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    He didn't chip dump in a tournament, it was a cash game. He was using it as another way of getting a cash out by sending it to a friend
    .

    Just be glad that you got back all of your deposits

  6. #6
    mpaschal34
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    rules are rules....you break them, you pay the consequences. you are obligated to know the rules before you play. it's stated in their terms and agreements. few of us ever read them, but we are accountable for them.

    as PO69 said, just be happy you got your deposits back. if i was running the shop, i wouldn't have given them back. that way others hear of that and won't try cheating on my website.

  7. #7
    zjohnzzz
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  8. #8
    Optional
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    I was surprised to read they just gave you a warning and transferred the funds back to start with honestly. Every chip dumping complaint I have had to deal with has been dealt with very harshly the first time. Major regulated euro books would seize the money and report it as money laundering and thats the last either of you would see of it.

    Almost everyone who does it claims ignorance it is against the rules btw.

    That said, given that someone in there obviously thought the offense was not bad enough to do that to start with I think it's worth filling in an SBR complaint form and seeing if we can get them to show some mercy on you: http://www.sportsbookreview.com/sportsbook-complaint/

  9. #9
    spider
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    Quote Originally Posted by Optional View Post
    I was surprised to read they just gave you a warning and transferred the funds back to start with honestly. Every chip dumping complaint I have had to deal with has been dealt with very harshly the first time. Major regulated euro books would seize the money and report it as money laundering and thats the last either of you would see of it.

    Almost everyone who does it claims ignorance it is against the rules btw.

    That said, given that someone in there obviously thought the offense was not bad enough to do that to start with I think it's worth filling in an SBR complaint form and seeing if we can get them to show some mercy on you: http://www.sportsbookreview.com/sportsbook-complaint/

    Opti / Sam , please change the thread title ----- "SBR Payout Issue, Customers Beware" ---- ???? what does SBR have to do with this???

  10. #10
    Grivas_Digeni
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    you did not know? why didn't you email them and ask?

  11. #11
    Optional
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    Quote Originally Posted by spider View Post


    Opti / Sam , please change the thread title ----- "SBR Payout Issue, Customers Beware" ---- ???? what does SBR have to do with this???
    If I edited every thread title that is incorrect people would be yelling about freedom of speech.

    If the OP wants me to change it I will but SBR can deal with the smear otherwise.

  12. #12
    daneblazer
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    So many words

  13. #13
    LAx12
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  14. #14
    Slanina
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    What benefit is chip dumping to players that causes books to come down so hard on it? I understand the part about trying to give it to another player to cash out. But how exactly does the book lose money from it? Honest question.

  15. #15
    daneblazer
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    Quote Originally Posted by Slanina View Post
    What benefit is chip dumping to players that causes books to come down so hard on it? I understand the part about trying to give it to another player to cash out. But how exactly does the book lose money from it? Honest question.
    One concern would be if you dump off bonus money/roll over to me who is playing with real $. ...and them there's money laundering concerns.

  16. #16
    goduke
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    the question should be why is he dumping 3k to a friend and then immediately asking for a payout once he gets warned? Why not just ask for the payout? And then give your friend the 3k? It just seems too weird and without further explanation i dont think SBR should go to bat for you.

  17. #17
    mpaschal34
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    Quote Originally Posted by goduke View Post
    the question should be why is he dumping 3k to a friend and then immediately asking for a payout once he gets warned? Why not just ask for the payout? And then give your friend the 3k? It just seems too weird and without further explanation i dont think SBR should go to bat for you.

    Was thinking the same exact thing. Something very fishy is going on here.

  18. #18
    playersonly69
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    Quote Originally Posted by Slanina View Post
    What benefit is chip dumping to players that causes books to come down so hard on it? I understand the part about trying to give it to another player to cash out. But how exactly does the book lose money from it? Honest question.

    Well at some books it would be used to circumvent betting limits. You each could risk 5000 on a game if the limit was 5k. Then just ship it back on the poker tables

  19. #19
    nickmo198
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    It wasn't the brightest move I'm well aware, however I had used them for over a year and had so much cash on the account one of my friends wanted to use the site as well. There was no rollover as you can see by my bet slips I was betting well over 2k a day. I never even requested a cash out as well all I did was send the proper forms needed to cash out. As I stated if they wanted to ban me for chip dumping I could easily understand it after reading the rules I broke them. But guess what they didn't they warned me and allowed me to keep my money even after speaking to them and admitting it was my fault. Yet for them to go back on the warning and then void my account is not right.

  20. #20
    nickmo198
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    Whichever way it wants to be looked at I don't really play poker much and it was a dumb move. However for them to reimburse me then close the account after following the rules will remain sketchy to me. Anybody who says I gave them a reason to ban me is right but they didn't until I sent the forms in which was a red flag to me

  21. #21
    Bigbill365
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    If your betting 2k a day id highly reccomend moving away from BetDsi.Theres several that give multiple free payouts monthly.

  22. #22
    nickmo198
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    I have a book, only problem is his max wagers are 250 and after this stuff online I doubt I'll be playing Internet.

  23. #23
    goduke
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    Quote Originally Posted by nickmo198 View Post
    Whichever way it wants to be looked at I don't really play poker much and it was a dumb move. However for them to reimburse me then close the account after following the rules will remain sketchy to me. Anybody who says I gave them a reason to ban me is right but they didn't until I sent the forms in which was a red flag to me
    You sending the payout forms immediately after this was a red flag to them. Also you said your excuse to dumping to your friend was to give him a chance to play online at the site? He needs 3k to do that? You have no history with the book if you don't even have the proper forms in already and you want them to think its an honest mistake when you do this? You made it worse because you got caught doing something bad and then tried to run away with the money. If you had waited a week or two and continued betting you would of had a better fight to your argument but you acted way to quick which makes you look like a sketchy person and not someone who made an honest mistake.

  24. #24
    goduke
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    Quote Originally Posted by nickmo198 View Post
    I have a book, only problem is his max wagers are 250 and after this stuff online I doubt I'll be playing Internet.
    It's not the site that is the problem it's what you did. I've played with the bet cris group for a long time. If you want to have any shot talk to a manager explain the situation and maybe see if they'll reinstate your balance if you agree to a rollover. That way you can prove you're not a sketchy individual who might be trying to launder money or circumvent the cashout limits per week which is what I think you were trying to do

  25. #25
    thechaoz
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    Wtf

  26. #26
    Hareeba!
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    "Saturday- All deposits I had ever made to betdsi had been refunded to my ************."

    So you did a charge-back?

    LOL!
    Now you are stuffed everywhere!

  27. #27
    nickmo198
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    I didn't do a charge back they informed me all my deposits I've ever made have been refunded why would I do a **********

  28. #28
    nickmo198
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    And your right on it was a stupid move to instantly send the forms after. As far as I'm concerned the cash is gone. Over a year I deposited roughly 3k into the account which they reimbursed which is at least a start. I take blame when due and it was a really stupid all around play yet this is why I usually just go through a book.

  29. #29
    baseballstud
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    Quote Originally Posted by nickmo198 View Post
    It wasn't the brightest move I'm well aware, however I had used them for over a year and had so much cash on the account one of my friends wanted to use the site as well. There was no rollover as you can see by my bet slips I was betting well over 2k a day. I never even requested a cash out as well all I did was send the proper forms needed to cash out. As I stated if they wanted to ban me for chip dumping I could easily understand it after reading the rules I broke them. But guess what they didn't they warned me and allowed me to keep my money even after speaking to them and admitting it was my fault. Yet for them to go back on the warning and then void my account is not right.

    Two things:

    1. I want to try DSI will you chip dump me $3000 to give it a try?
    2. Any reputable book, which DSI is, will let you do an account to account transfer, for free. So again it doesn't add up. but best of luck, lesson learned it seems, albeit a tough one.

  30. #30
    sourtwist
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    Quote Originally Posted by baseballstud View Post
    Two things:

    1. I want to try DSI will you chip dump me $3000 to give it a try?
    2. Any reputable book, which DSI is, will let you do an account to account transfer, for free. So again it doesn't add up. but best of luck, lesson learned it seems, albeit a tough one.
    Each book has their own rules, so you are giving bad info.

    Dsi requires two payouts before a book to book transfer.

  31. #31
    nickmo198
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    They actually didn't require 2 cash outs for me to do the transfer it was offered to me after I spoke to them about the issue and yea it's a great book go use it yourself and see. As stated it was a dumb move and all yet guess what they refunded me all my purchases for a reason.

  32. #32
    sourtwist
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    You're lucky

  33. #33
    baseballstud
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    Quote Originally Posted by sourtwist View Post
    Each book has their own rules, so you are giving bad info.

    Dsi requires two payouts before a book to book transfer.
    Each individual is different, in this case you were wrong. I accept your apology. Also I wasn't speaking about book to book transfer I would ahve said that. I was speaking of account to account. You know from one dsi account to another.

    god bless

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