1. #1
    Herasimava
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    Mansion88 msports cancellation of bet

    Hello all. I have account at Mansion88 msports. I made a bet on a match of NBA Boston - Miami 26 of March, first half Miami (0) 2.724 500$ №200370029. Bet has been made for more than 9 hours before the match in 25 Mar 2015 at 22:09 (GMT+8). I live in Belarus (GMT+3) and this match started late at night. When I was going to sleep rate was active. My bet was to win, but looking at the history of the morning saw the cancellation due to the wrong handicap. In the history of bets you can see that the handicap and coefficient were correct at the time of the rate.
    I opened the dispute in SBR and received the answer:

    It turns out that the rate was active for more than seven hours, and only then did cancellation when I went to bed. At the time of cancellation handicap was supposed to be +2.5, but not at the time the bet. Especially that handicap had to be more.
    I believe that the bookmaker unfair cancellation made my bet what you think about this?


    Hello all. I have account at Mansion88 msports. I made a bet on a match of NBA Boston - Miami 26 of March, first half Miami (0) 2.724 500$ №200370029. Bet has been made for more than 9 hours before the match in 25 Mar 2015 at 22:09 (GMT+8). I live in Belarus (GMT+3) and this match started late at night. When I was going to sleep rate was active. My bet was to win, but looking at the history of the morning saw the cancellation due to the wrong handicap. In the history of bets you can see that the handicap and coefficient were correct at the time of the rate.
    I opened the dispute in SBR and received the answer:


    Hi ,

    Mansion88 have provided the following explanation of what happened from their point of view.

    If you agree with what they say below, that the bet was actually cancelled 71 mins before the match started, then I am afraid we don't really have much room for further argument with them.

    What do you think?

    ---
    In line with the bet ticket ID: 200370029, upon carefully reviewing and further investigation, member placed bet : 25 Mar 2015 22:09 and our Trading Department cancelled the bet : 26 Mar 2015 06:14 and we posted the announcement : 26 Mar 06:19 while the match started : 26 Mar 7:30. Therefore, the match hasn't started yet when we cancelled his bet. And as per our Relevant Team, we have posted the announcement 5 minutes after we have cancelled the bet.

    Please see below announcement that we posted on member's side.

    Basketball: Due to incorrect Handicap (0) has been offered, on match between Boston Celtics vs Miami Heat [NBA BASKETBALL], with bet ID 200369882, 200370029 and 200374548 are rendered VOID. The correct Handicap should be (2.5). We apologize for the inconvenience caused. Thank You!



    You may also refer on below terms and conditions that member agreed with when he registered with us.

    1.1.1. All Betting Information supplied by the Company is done so in good faith. However the Company cannot accept liability for any errors or omissions in respect to dates, times, venues, competitors, odds, results, statistics, jersey(displayed at Live Streaming) or other Betting Information. The Company reserves the right to correct any obvious errors and shall take all reasonable steps to ensure that Markets, which are defined as different Bet Types offered on a certain sporting event, are administered with integrity and transparency. Company reserve the right to make the final decision.
    ---

    Regards,

    Optional



    It turns out that the rate was active for more than seven hours, and only then did cancellation when I went to bed. At the time of cancellation handicap was supposed to be +2.5, but not at the time the bet. Especially that handicap had to be more.
    I believe that the bookmaker unfair cancellation made my bet what you think about this?

  2. #2
    dealer wins
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    Bit harsh, but they arent gonna change their minds im afraid.

    Use an exchange to avoid any chance of bets being cancelled!

  3. #3
    Optional
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    I agree that I don't really understand why this bet was cancelled.

    Although no other book was offering that exact handicap bet, equivalent bets were on offer and mostly at better odds than Mansion offered.

    But as I tried to explain, it really does not matter what other books did. If Mansion deemed the market offered in error and chose to cancel it 71 mins prior to the event, and posted a pop up message in affected players accounts to warn them, then there is not any room for argument left if they want to stand by that decision after review.
    Last edited by Optional; 04-21-15 at 07:49 AM.

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  4. #4
    Herasimava
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    By the way, they did not warn of cancellations personally, but all cancellations to all events for all users running line on the site.

  5. #5
    Yuretz
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    I had the same situation with Mansion!
    They cancelled my bet some hours after placing with "incorrect handicap" reason. The bet was winning. But I managed to prove that there wasn't any errors with SBR helping and got the winning as bonus money.

    1) Is there any example when Mansion cancels lost bets? ))) Don't you see the system that Mansion cancel only dropping odd bets???
    2) How the situation of cancelling bet after some hours may be normal??? If there is an error in lines it MUST be corrected during some 10th minutes, NOT after 9 hours. So it's obviously that there wasn't any errors in line at the moment of placing because sportsbook can't seat with error in their line 9(!!!) hours... Right?
    3) I try to suggest Mansion make system of warning about cancellations bets via SMS or at least e-mail. But nothing was done... I think it must be sportsbook standart to warning players personally about their bets cancellation (and better by SMS) - ask SBR to promote the issue of that question!

  6. #6
    Optional
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    Quote Originally Posted by Yuretz View Post
    I had the same situation with Mansion!
    They cancelled my bet some hours after placing with "incorrect handicap" reason. The bet was winning. But I managed to prove that there wasn't any errors with SBR helping and got the winning as bonus money.

    1) Is there any example when Mansion cancels lost bets? ))) Don't you see the system that Mansion cancel only dropping odd bets???
    2) How the situation of cancelling bet after some hours may be normal??? If there is an error in lines it MUST be corrected during some 10th minutes, NOT after 9 hours. So it's obviously that there wasn't any errors in line at the moment of placing because sportsbook can't seat with error in their line 9(!!!) hours... Right?
    3) I try to suggest Mansion make system of warning about cancellations bets via SMS or at least e-mail. But nothing was done... I think it must be sportsbook standart to warning players personally about their bets cancellation (and better by SMS) - ask SBR to promote the issue of that question!
    Good idea.

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  7. #7
    Scorpion
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    Quote Originally Posted by Herasimava View Post
    Hello all. I have account at Mansion88 msports.
    what is msports? it posts more lines than m88?

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  8. #8
    Scorpion
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    http://sb.soa888.com/ << same lines as msports-m88

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  9. #9
    Herasimava
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    Quote Originally Posted by Scorpion View Post
    http://sb.soa888.com/ << same lines as msports-m88
    how to register it? I do not see the button, the cover page will not open.

  10. #10
    Scorpion
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    Quote Originally Posted by Herasimava View Post
    how to register it? I do not see the button, the cover page will not open.
    i know thats the problem, contact them and let us know

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  11. #11
    Herasimava
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    And now, after a few months and several successive cancellations, they limited the maximum rate, so that the place has become impossible, that's how they get rid of the winning players.

  12. #12
    Herasimava
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    Quote Originally Posted by Scorpion View Post
    http://sb.soa888.com/ << same lines as msports-m88
    They are work now? Can't open this link.

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