[miektheman]

wow, how can anyone be mad at thremp for starting this thread. i have seen both the very good and very bad of betphoenix. (giving me a large 20k withdrawl in about 2 days was good!, not giving me my reamiander balance asap, limiting me to 500 tops on wagers, long delay, taking away the reduced juice. not so good. still have about 6000 in my account and wont let me withdraw this amount asap despite limting my wagers super low and changing my juice. was told before i deposited i would have no problems exceedign there withdrawl limits especailly on trasnfers to matchbook.)

but is betphoenix not responsible for what their customer service reps say? either there customer service rep was incompetent, was lying , or was given this info by higher ups and then it was taken back. but my advice to any book- dont let someone deal with customers if you dont want the information they type or say to become public. at best, they employ someone on livechat who ives out wrong info. what do customers need to do? ask to speak to management over every basic issue? thank you thremp for bringing this issue to public. its not te end of the world, its not like there should be a drop in their rating becasue of this but its good to know this happened. the title of this thread is never created if the customer service does not say it first. thats where the problem originated!

[pjesnik24]

title of the thread is not quite clear.
"betphoenix closing payout department"
what does that mean? for how long? forever? next time when some bookie closes for maintainance for few hours we should start threads like "xxx is closing down their bussiness"?
why not "bethoenix closing payout department until Monday" or something like that
however, betphoenix CS often does not have a clue what they are talking about, I was once declined a withdrawal because I had one pending bet!

[miektheman]

title of the thread is not quite clear.
"betphoenix closing payout department"
what does that mean? for how long? forever? next time when some bookie closes for maintainance for few hours we should start threads like "xxx is closing down their bussiness"?
why not "bethoenix closing payout department until Monday" or something like that
however, betphoenix CS often does not have a clue what they are talking about, I was once declined a withdrawal because I had one pending bet!

who cares what the title of the thread is? anyone with a clue will open it and realize what is going on. maybe the biger issue is that cs does not have a clue. as you are saying with your issue you had and thremp is saying with this thread.

[JohnnyC]

giving me a large 20k withdrawl in about 2 days was good!

This is what I'm talking about. Inconsistent withdrawal procedures from Richard. Unacceptable. They made me withdraw 4k at a time for months. Scumbag behavior.

[pjesnik24]

no problem for me but for people who google it or people who do not have money there, maybe want to join but do not, because their payout department is (permanently?) closed ...

[Thremp]

wacked,

I'm unaware of how to edit the thread title after days have passed. Perhaps you could post on how this should be done. Or perhaps you can suggest what they thread title should have been. I'm pretty sure that the exact verbiage used was "...the payout department is closed..." by BetPhoenix (CS reps speak for the company IMO), so I'm suppose to... look to see what is said on a message board before I ask the source? And then I'm suppose to weight the hearsay from a message board more heavily than first hand experience with information I have been told from a representative from the company?

Your stance seems **** stupid.

Perhaps I should have use a more complex title like "CS Representative Diego from BetPhoenix Says that the payout department is closed from right now till next Monday Jan 4th. This is ridiculous." I could then leave the entire body of the message blank. In fact why do we even have subjects? Lets just all have the entire messages posted without the need for misleading topics.

[miektheman]

pj- i see what your saying but its not like the thread was malicous. it seems like its full of truth and what more can we ask for? title may be misleading but if its a direct quote from cs, then its fine by me

[robmpink]

Seems like they closed shop for today as nothing is working, website and phones.

[wacked]

wacked,

I'm unaware of how to edit the thread title after days have passed. Perhaps you could post on how this should be done. Or perhaps you can suggest what they thread title should have been. I'm pretty sure that the exact verbiage used was "...the payout department is closed..." by BetPhoenix (CS reps speak for the company IMO), so I'm suppose to... look to see what is said on a message board before I ask the source? And then I'm suppose to weight the hearsay from a message board more heavily than first hand experience with information I have been told from a representative from the company?

Your stance seems **** stupid.

Perhaps I should have use a more complex title like "CS Representative Diego from BetPhoenix Says that the payout department is closed from right now till next Monday Jan 4th. This is ridiculous." I could then leave the entire body of the message blank. In fact why do we even have subjects? Lets just all have the entire messages posted without the need for misleading topics.

Next time before you go on your little rants you could simple start a thread with the topic:

"CSR for BetPhoenix reports payout department closed until Jan 4th...?"
Of course I would of contacted someone else at BetPhoenix before I believed a CSR on anything as you get a different answer from CSRs from any business all the time. This would include BP and any non related Sportsbook business.

How many times have books given the wrong bonus info, rollover requirements etc? It's commonplace. It's not right but it happens everyday. What if the CSR told you that they were closed until next spring, would you believe that too? Maybe they could tell you that you personally would get a 5000% bonus etc. It's false info obviously and it's not right but it doesn't mean it is true. The point being you can't take everything a CSR says as being correct.

Instead you reported a blanket statement which made it sound as if the payout department was closed forever. Just because you received bad info doesn't mean you need to continue to pass along bad info. You simply exacerbated the issue instead of clarifying the issue.

The bottom line is this thread was overblown ten fold and in the process you've accomplished nothing but make a mountain out of a molehill.

As I said before even YOU stated they were open and paying customers...so much for your over the top thread.

There are times when threads should be started with the right topic and there are others when you need to step back and readdress the issue before you post a thread like this.

[wacked]

who cares what the title of the thread is? anyone with a clue will open it and realize what is going on. maybe the biger issue is that cs does not have a clue. as you are saying with your issue you had and thremp is saying with this thread.

Ok, so based upon what you said, why not open a thread titled, "miektheman, owes $20,000 from stealing credit card data." or "miektheman caught cheating at Sportsbook XYZ."

It's not about what's finally said in the thread it's the sensalization and eyeballs that are brought to the thread that has already made you guilty before having a chance to defend yourself. If you honestly don't understand the difference a topic does, then it's hopeless to continue informing you.

[Thremp]

Next time before you go on your little rants you could simple start a thread with the topic:

"CSR for BetPhoenix reports payout department closed until Jan 4th...?"
Of course I would of contacted someone else at BetPhoenix before I believed a CSR on anything as you get a different answer from CSRs from any business all the time. This would include BP and any non related Sportsbook business.

Ah. So the onus is on me instead of using a third party, the repeatedly ask the book? How exactly do I get the manager in question instead of speaking to another CSR?

How many times have books given the wrong bonus info, rollover requirements etc? It's commonplace. It's not right but it happens everyday. What if the CSR told you that they were closed until next spring, would you believe that too? Maybe they could tell you that you personally would get a 5000% bonus etc. It's false info obviously and it's not right but it doesn't mean it is true. The point being you can't take everything a CSR says as being correct.

So... As above, how would I verify that the CSR is incorrect? Ask to speak to a manager to verify everything a CSR says is correct? Seems rather stupid. But then again we are talking about your advice. So this seems commonplace.

Instead you reported a blanket statement which made it sound as if the payout department was closed forever. Just because you received bad info doesn't mean you need to continue to pass along bad info. You simply exacerbated the issue instead of clarifying the issue.

This is a complete strawman. And in fact it did clarify the issue as I found out they are accepting payouts (but apparently processing them intermittently). Regardless, this fabrication is ridiculous.

The bottom line is this thread was overblown ten fold and in the process you've accomplished nothing but make a mountain out of a molehill.

Are you a woman? This type of drama would lead an oddsmaker to update from a normal subset of internet posters.

As I said before even YOU stated they were open and paying customers...so much for your over the top thread.

Again, when presented with information that is new. I reserve rights to change my opinion. When BP says they don't do payouts, but multiple reliable people tell me otherwise. I'll rethink my stance. But again, you're spreading a mischaracterization of the events as they happened. I didn't know this information till the thread was started and responded to. How else would I have learned this?

There are times when threads should be started with the right topic and there are others when you need to step back and readdress the issue before you post a thread like this.

How exactly would I do this? I contact the book directly and receive an answer. Are you suggesting all books should be contacted 2x for every request to verify the veracity of information? Are CSRs not agents of the books and merely just agents of misinformation that books use to cheat players? Do I need to verify what a manager says? A Greek manager openly lied to me before. Do I need to get multiple managers to verify? Where does this process end?

You're suggesting that instead of relying on a community of users to solve information problems by freely sharing information that I repeatedly seek the same answer from multiple parties that allegedly get their information from the same source. This is stupid as fk.

[wacked]

Thremp I'm suggesting in the future you get a 2nd/3rd opinion from the book and also ask in the forum with a more specific topic and less threatening.

You clearly made a thread topic that was incomplete and way to broad.

There is no point in blowing things out of proportion when there is a misunderstanding with a CSR.
I agree that CSRs should tell you the right information, but it doesn't always happen.
What I would of done is if I needed clarification or a withdrawal I would of submitted a withdrawal and contacted someone else at the book.

We are in 100% agreement that CSRs need to get their "shit" together, but it's never going to happen 100% of the time and that's just the way it is.

I've had numerous problems with many books in the past, but speaking to multiple individuals at the book, or asking a question in the forum with a more specific topic in the form of a question is a better way to address issues with any book. There are too many other shady books out there that should be getting attention. When a good book gives misinformation it shouldn't be an all out onslaught on it.

You know as well as I know that CSRs give the wrong information all the time. So there is no reason to take what they say as 100% true if you believe it to be wrong. People make errors all the time. Maybe the CSR was new, maybe they said something different from what they meant, who knows.

I'm finished posting in this thread, I think this topic has been beaten to death enough already.

[5050]

I am surprised that many of you are shocked by the way the books give CS. Firstly, BP has pretty quick payouts from what I have seeen from my friend. But back to CS, I delt with HP computers CS for my laptop and was given the most damn shoddy service. I was jabbing back and forth with this manager who didn't seem to understand English. So of course, it was given to another manager who spoke English well, but still couldn't get it through their heads. But overall, since companies outsource, we don't get good CS as companies try to lower all expenses 10-fold.

So in all, I am just saying it ain't worth the effort to complain and worry about it. Many of us get high expectations like we are the royalty of some place and need to be catered to . Remember, we are dealing with a shady industry to begin with and to expect something that can't be attained, relax, enjoy the new year with your friends and family.

Happy New YEar

[Thremp]

Thremp I'm suggesting in the future you get a 2nd/3rd opinion from the book and also ask in the forum with a more specific topic and less threatening.

This is ridiculous. Employees of the book should know when they are open. They speak for the book, and unless the managers make themselves available for every little request... your stance is stupid as ****.

You clearly made a thread topic that was incomplete and way to broad.

Incomplete and way to broad? Clearly? WTF? Are you some sort of 12 year old idiot? It was exactly and specifically a regurgitation of BP's own stance.

There is no point in blowing things out of proportion when there is a misunderstanding with a CSR. I agree that CSRs should tell you the right information, but it doesn't always happen. What I would of done is if I needed clarification or a withdrawal I would of submitted a withdrawal and contacted someone else at the book.

How exactly would you have done this? Payouts was closed. I couldn't request a withdrawal. Do I continue to try back and hope I get a different rep on live chat? If it connects to same, I keep trying?

Again a ridiculous stance as what you said is impossible in the former and overly burdensome in the latter.

We are in 100% agreement that CSRs need to get their "shit" together, but it's never going to happen 100% of the time and that's just the way it is. I've had numerous problems with many books in the past, but speaking to multiple individuals at the book, or asking a question in the forum with a more specific topic in the form of a question is a better way to address issues with any book. There are too many other shady books out there that should be getting attention. When a good book gives misinformation it shouldn't be an all out onslaught on it. You know as well as I know that CSRs give the wrong information all the time. So there is no reason to take what they say as 100% true if you believe it to be wrong. People make errors all the time. Maybe the CSR was new, maybe they said something different from what they meant, who knows. I'm finished posting in this thread, I think this topic has been beaten to death enough already.

Then why am I in error? You are somehow making their mistakes an ethical problem to me. As if, I'm trying to destroy their business because they're idiots... I'm glad you're done with my thread. All you've really done is post amazingly stupid and asinine information. You think the onus should be on the patrons of a sportsbook to exhaustively search for information from multiple entry level sources (You never addressed how you'd access a manager instead of just CSRs, who, by your own admission, are incompetent.) before posting on an internet message board dedicated to the subject? In addition, you misrepresent what I've done at every turn suggesting I was somehow lying about the situation. Did Bet Phoenix not tell me they closed Payouts? Is that not what I wrote? Did I leave out some pivotal detail?

Have you realized that editing is only open for a set time period after you create a post and not two days? Or did you ignore this as well when you realized this is the header of your fk stupid idea house?

[mminkovski]

I also suggest to re-write the title as currently is causing too much stress when reading it.
It is absolutely true though that BP's reps did not know when will their accounting work. I was also told they are closed till Monday and asked the guy to check with his manager. He apologized then and I got my withdrawal request submitted (moneybookers). They're still within the 48-hour processing time.
These things are normal around holidays

[durito]

They need to take ***********, GP, and fnb off their cashier page as none of these are options apparently.

[vodkaknockers]

SITE IS A JOKE...AM TAKING MY 2600 out instantly...SITE NEVER EFFING WORKS..AM SO SICK OF THEIR BULLSHIT

[betyuda]

Well I enjoyed my short time there, but wow do they limit people in a hurry. Not just the amount, but the I can t even buy 1/2 a point in any sports now. was good while it lasted, and definitely a very recreational book.

[jogumon]

Oh, last Wednesday of the month is their free payout day. So they've effectively stolen the free payout this month. Maybe "Free Payout Last Wednesday of the Month!... If we don't close the payout department."

Do they really have free payouts on the last wednesday of the month? Is this only specific withdrawl methods? I just asked CS today if there are any times moneybookers withdrawls are free, and was told never.

[Thremp]

Std. Ask them if you can get a free MB payout on the last Wednesday of the month. See what happens.

[BubbleBobble]

Well I enjoyed my short time there, but wow do they limit people in a hurry. Not just the amount, but the I can t even buy 1/2 a point in any sports now. was good while it lasted, and definitely a very recreational book.

Not that it should surprise anyone.
No other book besides Pinny will survive with -105 lines. Specially not if the linesman sleeps on moves, like BetPhx does...

[ehp6737]

Oh, last Wednesday of the month is their free payout day. So they've effectively stolen the free payout this month. Maybe "Free Payout Last Wednesday of the Month!... If we don't close the payout department."

[MBENZ]

Just requested the once a month free check,no problem with the cs,this is the first time requesting a payout.I will feel better when I see the money out of my account,regular mail too,that sucks.Will keep everybody updated.

[Johnpoints]

Just requested the once a month free check,no problem with the cs,this is the first time requesting a payout.I will feel better when I see the money out of my account,regular mail too,that sucks.Will keep everybody updated.

Thanks MBENZ