SBR Update: The player wrote in and SBR looked into the issue. The player asked a chat agent to confirm his remaining rollover, and one number was mistakenly omitted. In the context of the bonus in question, it was clear that a typo was made.
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I recently bet online for the first time ever using Bookmaker.eu. I bet $5,000 on OSU beating Oregon and won. I then went to withdraw my money and this is where the bs began. I wasn't aware but I had a signup bonus, ok shame on me, they explained to me that I had $966 to rollover before I could withdraw my money. I was upset, didn't agree, but I went ahead and wagered $966 more so that I could just be done with them. I tried to withdraw again after the $966 in wagers, and now they are telling me I have to wager another $9000 before I can withdraw my money!!! I have spoke to customer service and they just kept on telling me I had to wager $9000, even though I have an email from them saying I only needed to wager $966. I also have a copy of the chat conversation I had with customer service where they told me the $966 number. I have emailed the supervisor email with copies of everything, but I still haven't heard back (only been 4 hours).
Does anyone have any advice? Can we team up and get them to pay me my money! I am just really upset right now and have no idea what to do.