Hello,
Today (23/12/09) I received the following e-mail from Stryyke 4 days after a winning bet was settled.
"Dear Stryyker,
Unfortunately we had to cancel your bet on Spanish Football “FC Sevilla ### CF Getafe”, due to a high suspicious bet progress. Your stake was credited back to Stryyke account. We apologize for the inconveniences.
With kind regards
Stryyke Service Team"
Here is a summary of events regarding the bet in question;
1. 13th December - I placed the bet on Getafe to beat Sevilla (staked 30 euros), bet won
2. 13th December - I placed another bet on Sevilla to beat Getafe 3-2 (staked 13.50 euros), bet lost
3. 19th December - Getafe won the match, Stryyke settled same day, bet winnings subsequently credited to my account
4. 23rd December - Stryyke inform me via e-mail that the bet has been cancelled due to "high suspicious bet progress" and subsequently remove bet winnings (219 euros)
I placed the same bet with another notable UK bookmaker who unlike Stryyke didn't cancel.
I haven't filed an official complaint with the bookmaker yet because I wanted to seek advice from this forum before taking further action.
Do I have any rights, i.e. is there anything I can do to force Stryyke to return my winnings?
As far as I'm aware Stryyke are regulated by the LGA - should I contact them directly?
Are Stryyke acting unethically, i.e. they've effectively stolen 219 euros from me?