[Zacharrr]

So I was a longstanding customer with pinnacle, wagered probably over 100k in the last years.

Deposited 4k yesterday, made a few 50$ bets and decided to cash out. They dont let me withdraw until I roll over the balance 5 times (i.e make bets totalling 20k.) there is no way I ever bet that much, now they take 3% fee from me to withdraw. A total, disgusting joke. I am closing my account with them. this is retarded. I hope others are warned by there BS practices. cant believe this. It seems there is nothing I can do. Can I ?

Dont want to keep betting and lose my money there, i know im not a winner.

[Optional]

This rule was brought in to help discourage people from doing just what you want.

There is a cost to money transfers. If you want to deposit 4k one day for a few $50 bets and withdraw it the next day don't you think it's reasonable to ask you to pay the fees on those pointless transfers?


That said, have you tried emailing Pinny and explaining you are a long time customer who was not aware of the rule and would they cut you some slack on this occasion?

[Zacharrr]

yes I did. they said they cant do anything

[Optional]

That's a shame. I know they waved it for a few people around the time the rule first came in.

[lecubs28]

it's a frustrating policy from them, but it was really dumb of you to deposit 4k if you only wanted to make a few $50 bets.

[Zacharrr]

yes, how dumb of me to deposit money. they won wayyyyy more than those lousy from me and pkay hardass now. its dumb. they lose a customer

[shaunovery]

Why deposit 4k if your not going to wager it

For 50 Dollar bets you should of deposited 300 or so

[Optional]

I'm not sure if anything can be done but you are welcome to submit a complaint if you would like SBR to look into it. http://www.sportsbookreview.com/sportsbook-complaint/

[Hareeba!]

It's an awful policy but yes it is pretty dumb to deposit $4k for a handful of $50 bets.

Unfortunately it's people like the OP who are responsible for the rest of us having to put up with it.

Pinnacle made a dreadful error in not sending out an email to everyone when they introduced this policy. In recognition of that they did waive it for those who complained in the early days. Not sure they will do so this late into the game.

I for one have resolved not to make any more deposits whilst this policy remains in force.

More often than not I can get better odds at Matchbook, Betfair or SBO anyway so it's not going to cost me.

[Zacharrr]

I was not aware of the rule. I will terminate my account with them either way. ridic. policy

[jim]

i don't disagree they should charge a fee for withdrawals unless the rollover is met. they pick up fees on large deposits, why should they if the money is not put into play.

it also wouldn't have been unreasonable to waive the fee for a one time occasion, they are sometimes lacking in customer relations.

[Hareeba!]

i don't disagree they should charge a fee for withdrawals unless the rollover is met. they pick up fees on large deposits, why should they if the money is not put into play.

it also wouldn't have been unreasonable to waive the fee for a one time occasion, they are sometimes lacking in customer relations.

I believe the industry standard is 1x rollover which I find quite reasonable. You should be prepared to wager what you deposit, but 5x is just not reasonable.

[mtneer1212]

Try to keep your deposits to less than 15x-20x your average bet, and your problems will be less. To deposit that much money for a few smallish bets is not a good idea.

[existential]

no one disagrees that a 5x rollover on original deposit is ridiculous, but why in the world would you deposit $4K just so you can withdraw $4.1K the next day? did some financial emergency arise overnight where suddenly needed the entire thing back?

[paw]

Stop attempting to Wash Money thru a Book and that wont happen to YOU !

[sbavi]

Depositing 4000$ to make a few 50$ bets is unacceptable to say the least.No wonder Pinnacle came up with the roll over requirement rule,though i must say 5X is way too much.

[ronald]

Why deposit 4k if your not going to wager it

For 50 Dollar bets you should of deposited 300 or so

I know, right?

[capone1899]

Pinnacles rules aren't retarded.

You want to know what's retarded? Book to book transfers. One book ( betonline) wants to charge me 2.5% for a book transfer and the other book (betdsi) wants me to rollover that also (3-5 times, can't remember exact) before I can withdraw it. Talk about getting f-d from both ends. What a joke

[RonPaul2008]

LOL at complaining about Pinnacle. I would give a lot to be able to use Pinnacle again. You non-americans are so lucky.

[Hareeba!]

LOL at complaining about Pinnacle. I would give a lot to be able to use Pinnacle again. You non-americans are so lucky.

No, it's not a case of us being lucky.
It's a case of Americans being screwed by their elected government.
We're perfectly entitled to complain about Pinnacle. They are in competition with books which don't charge for deposits and withdrawals and don't have awkward banking restrictions to deal with, not with Costa Rican bookies!

[OnkelChris]

Deposited 4k yesterday, made a few 50$ bets and decided to cash out.

That is a brilliant example why the rule has been established in the first place.

[Domestic]

Still cannot believe they didn't at least send everyone an email before they put this in place.

[jjgold]

The withdrawal made zero sense

I agree with Pinnacle on this one

[Spedizzo]

Guy was probably chasing to get 50 bucks

Deposit 4K

Should be enough to chase a few times to make a 50-100 dollar profit

Try to withdraw everything, Pinnacle says lol

This guy probably loaned $4K just to make a couple hundred bucks

Drugs are an ugly thing man

[Optional]

so if I deposited $100 , I must play with Stakes = ( $500 or more ) to be able to withdraw free without fees ???

Yes, there would be a $3 withdraw fee if you wanted to take it back out before turning over $500.

[OTL]

4k to make a few $50 bets?

Money laundering much?

[OMGRandyJackson]

Rofl at closing your account...

You really think Pinnacle cares that some donkey depo'd 4k made a few $50 bets then closed his account because of a withdrawal charge?

[thirtytwo]

4k to make a few $50 bets?

Money laundering much?

indeed, looks like OP is not telling all the truth here

[lecubs28]

Rofl at closing your account...

You really think Pinnacle cares that some donkey depo'd 4k made a few $50 bets then closed his account because of a withdrawal charge?

lol

nailed it

[Bill Dozer]

Since the roll-your-deposit rule came out this is the first time I've heard of it enforced but all books will charge you fees if you dont bet what you deposited.

[Hareeba!]

Since the roll-your-deposit rule came out this is the first time I've heard of it enforced but all books will charge you fees if you dont bet what you deposited.

There was a earlier post about a chap who was charged it after depositing to bet whilst he had pending bets and was charged it when withdrawing after they settled.

As for "all books will charge you fees if you dont bet what you deposited", that is basically true I believe. And I have no quarrel with that policy.

BUT Pinnacle has gone WAY beyond that requiring one to bet their deposit FIVE TIMES.

I've never seen any other book try to pull that stunt.

[bobbywaves]

Since the roll-your-deposit rule came out this is the first time I've heard of it enforced but all books will charge you fees if you dont bet what you deposited.

Why are they ripping players off with a 5x rollover on no bonus deposits, when 5Dimes is 1x rollover?

[OTL]

BUT Pinnacle has gone WAY beyond that requiring one to bet their deposit FIVE TIMES.

I've never seen any other book try to pull that stunt.

I'm not a fan of it either, but at least they don't withhold your money. You can still withdraw the full balance of your account at any time if you pay a 3% fee.

[Hareeba!]

I'm not a fan of it either, but at least they don't withhold your money. You can still withdraw the full balance of your account at any time if you pay a 3% fee.

Oh wow!!!
That's just sensational!
I can actually withdraw my own money for as little as 3%.
Having made hundreds of withdrawals at dozens of different books over the past 15 years I've never once been able to actually pay for that privilege.

[OTL]

Oh wow!!!
That's just sensational!
I can actually withdraw my own money for as little as 3%.
Having made hundreds of withdrawals at dozens of different books over the past 15 years I've never once been able to actually pay for that privilege.

Huh? 3% is pretty much the standard withdrawl fee in the industry.