[cmatuna]

Please do not deposit a dime with these people. They are holding my los angeles kings bet of double OT game 5 to win the cup! They said that it's under investigation and it could have been fixed. But they had nooooo problem grading my brazil bet! LOL. They also trick the bet slip too so you end up double betting. Ive played on many sites and these guys are pure scammers. They often post the wrong scores on live too these guys are just awful. I am done with them as a customer. Don't waste your time and money.

[homie1975]

5 posts in 4 plus yrs? Hmmmmmm

[ACoochy]

Yes

Stay away.

So many things not to like about these guys.

[jjgold]

Top level
Top level respected brand around the world including Vegas

A type book

Carry on

[homie1975]

Sorry to op but post seems fishy. Like a shill for another book

[Dirty Sanchez]

Please do not deposit a dime with these people. They are holding my los angeles kings bet of double OT game 5 to win the cup! They said that it's under investigation and it could have been fixed. But they had nooooo problem grading my brazil bet! LOL. They also trick the bet slip too so you end up double betting. Ive played on many sites and these guys are pure scammers. They often post the wrong scores on live too these guys are just awful. I am done with them as a customer. Don't waste your time and money.

A brand name book and you feel like they're a little shady...and you don't think you falling off the turnip truck having an account for 4 years and your 5th post fries them? Well Tuna something smells fishy here

[cmatuna]

A type book? That's why they said the game was fixed? 2 people on their chat told me it's under investigation for match fixing. That's an A type book to you? LOL dude. They had no problems grading the fixed soccer game though. I have another old account on here too and ive played for years. Just because i dont post doesnt mean my opinion is worthless. Im spreading the word though that these guys have f'd me over on numerous occasions.

[cmatuna]

I even have a picture on my phone of the time at 1230ish today and the la kings bet still pending in my account. 2 of them. Two of them told me its under investigation. 10 mintues or so after I made this post the bet was graded. But 12 hours later? For game 5 double OT for the cup! And thats why I wont be a returning customer. And I will spread the word that they are either dumb or just plain f'n me over

[ACoochy]

Top level
Top level respected brand around the world including Vegas

A type book

Carry on

Do u have an account??

Basically ALL pommie books are "average" (to put it nicely)...

These guys have taken over alot of aussie books also (another reason to appreciate pinnacle more and more)...

Basically they have a business to run so if ur ok with being limited quickly, paying ridiculous juice on lines and be given hassles with verification/payouts then its the book for you.

Carry on

[cmatuna]

http://imgur.com/BunGwTz

[Dirty Sanchez]

A type book? That's why they said the game was fixed? 2 people on their chat told me it's under investigation for match fixing. That's an A type book to you? LOL dude. They had no problems grading the fixed soccer game though. I have another old account on here too and ive played for years. Just because i dont post doesnt mean my opinion is worthless. Im spreading the word though that these guys have f'd me over on numerous occasions.

You should fill out a complaint form with SBR and let them check into it for you...but having multiple accounts here will kind of raise a few eyebrows just so you know

[jjgold]

Never get the whole story

[easyliving]

-400? this doesn't sound right clearly not getting the whole story

[cmatuna]

What are you talking about bro???? What more do you want to know????

[jjgold]

This sounds like a disgruntled employee from East London

What exactly is going on here and want to real story

Most of the time when there's an account issue there is fraud involved or breaking sports book rules

[cmatuna]

THAT IS THE REAL STORY. Jesus fk whats wrong with you? Look at the picture. God you guya are some bad detectives on here...no wonder i knew never to post here that much

[jjgold]

The SBR analyst team will handle it as long as you filed a complaint

If you're correct Issue will be dealt with

If you're trying to pull a fast one you be blackballed

[playersonly69]

jjgold, could I borrow 110 points? I will pay back 120 later tonight from tripledbets. I will give more if I win the tournament or finish in the money

[Dollars2Donuts]

I do not care for William Hill either. They are the only book I have used that is promoted on this site that has been crap. Their rules stink and somehow always favour them, their customer service sucked and I did not care for their attitude.

I will not use them again, and have told others that. With good books out there, there is no point in using a crap book.

Pinny and 5dimes have almost always taken care of everything I have ever asked of them.

[Joe05ca]

Couldn't agree more wiliam hill by far is the biggest scam. I have been stiffed alot of money by them. All I did was I opened an account with them and deposit $500. And they took my money right away. Then I checked my balance says zero.
I called them they say oh we sent u ur money bacl to ur **** account. I sent them my statement 3 times. I scan my document s just to show them I didbt receive the money. They keep sayin that they deposit money back into my account. Worst book by far. And u know the funny part about this is that cacksukas telling me that. Oh we like to give $20 for u to play. I was like no thnx close my fakxin account now.

I hopw sbr do something about these scammers.

[Joe05ca]

5dimes is the way to go. Very good and honest customer service. Well appreciate it

[easyliving]

5dimes is the way to go. Very good and honest customer service. Well appreciate it

you're kidding right

[cmatuna]

5 dimes is a great book but they don't care about live betting much...

[cmatuna]

Where can I file a complaint on here? Can someone link me please? Ty.

[Dirty Sanchez]

http://www.sportsbookreview.com/sportsbook-complaint/

[cmatuna]

Thank you sir. Complaint filed.

[jjgold]

Cam let's see how this plays out

Best of luck here

[Digo]

A lot of complains about them...

[rangerz2478]

Match fixing for double OT of the Stanley Cup finals?

There is way more to this story than OP is sharing.

[onemoregoal]

"DNS" on a willhill betslip usually means late bet/wrong odds...

[cmatuna]

Is that normal to wait though? 12 hours? For a final? 2-3 people in the chat TOLD me the match is under investigation for "match fixing" thats exactly what they told me. They obviously don't have a clue what's going on, so it's easy not to go back. They said game 5 double ot was under investigation for "match fixing" That should tell you ALL you need to know about william hill.

Who is OP? Does anyone believe what I said? Are you going to take it seriously? Please and thanks!

[cmatuna]

I finally got a response from them (days later of course)


Subject: William Hill Online
Hi Christopher,

Good Day!

We apologize for the delay in our response and any inconvenience this may have caused you. In regards to your concern, we understand and respect your decision of having this matter escalated. We apologise for any inconvenience this may have caused you. However, we are ensuring you that we are operating in line with our legal requirements.

Please understand that the reason why your bet was settled late is because there have been a couple of late bets struck on that market. Unfortunately, in cases like this we need to wait for the issue to be resolve first before we settle any bets for the affected market.

We have taken note of your feedback as we would like to provide the best service to our customers at all times; however, we follow certain procedures and we really need to go through the necessary process.

If you have further questions, please do not hesitate to email us. Alternatively, you may contact us through our Live Chat facility and we would be more than happy to discuss any issues or concerns that you have with our products and services.

With regards,

Joanne A.
Customer Service
William Hill Online

Dear Customer,

Thank you for your e-mail.

Unfortunately, due to the World Cup and the volume of e-mails we have received in the build up to the competition and since it started, we have not been able to attend to your query at this time.

This e-mail is to inform you that we have received your query and to provide an assurance that it will be attended to at the earliest possible time. However, we would ask for your patience as it may take 24 - 48 hours before we are able to assist you.

However, if you wish for a more urgent resolution to your concern, please feel free to contact us via the Live Chat option on the website and we will be more than happy to help in any way we can.

Kind Regards,

Karl

William Hill Online
Customer Services

It's funny how they never mention that they PERSONALLY TOLD ME that the match was under investigation for match fixing. It's hilarious that they don't admit it. Of course they don't. They are so dumb over there on the chat you go in there once and they tell you something and then again you go in again and they tell you something different. They didnt even know if I could use use-my-bank as a canadian customer. I hate to call people names but the people they have on their chat are utter morons.

[cmatuna]

I asked for the logs from the chats and they asked me to write a written request and 10 dollars euro to pull that information. What do you guys think? I imagine I have no options here right? Or do I?

[killawookie]

Are you fighting over a 50 dollar bet? to win 12.50? Sounds like you unfortunately grabbed a line that THEY left up too long after the kings scored that they have to confirm the time of day the goal was score and confirm/cancel based on your tickets time.

[cmatuna]

To win 12.50? Please don't mock my bet. It's more than 12.50...you don't have to be a jerk about it. That's NOT what they told me though buddy! until it was too late. Either way they lied to me/or dont know what they are doing.