[MDSmith]

Despite putting a thread on here weeks ago warning punters about the above named company it is with utmost frustration that i am seeing regular disgusted angry punters on here complaining about the same old ID scam and not getting paid saga over and over again, weeks ago i explained in detail what they done to me over a trivial £60 including saying my birth certificate was invalid and my perfect utility bills were also invalid and also requesting a photo of me personally holding my own passport are nothing more than reason to withhold, delay and defraud the punter it is as simple as that. I have sent a couple of e-mails to various bodies highlighting this company and i am eagerly awaiting a reply. But i warn every single punter reading this again that they are perfectly ok and are not interested in ID until YOU WIN and when this happens YOU watch what happens ! BE WARNED !! Another thing they do not tell you is that they have a minimum deposit of £20 when you deposit monies with them, they also disable the live chat feature as well as soon as the e-mails start. STAY WELL AWAY FROM THESE DISGUSTING CROOKS.

[bester]

Thanks for the advice MDSmith. I was actually thinking of making a deposit with these clowns but now for sure I wont. I had set up an Account with them before but had never made a deposit with them. They sent me an email today saying that I can get +200 odds on the st Louis blues vs Toronto maple leafs hockey game today, regardless of who I bet. Its a very nice offer considering the actual line on the game is -140 for st Louis. That being said, if you win and they don't pay, it doesn't matter what the odds are. I guess titanbet just lost me as a customer as I refuseeeeeee to deposit in a book that has bad reputation of not paying out winnings. Thanks again!

[MDSmith]

So so glad bester, i am from the UK and have accounts with all the major concerns here William Hill, Corals, Betfair etc so i was not only disgusted but totally shocked by this companies deceit and disgusting dishonesty i have never seen anything like it and i am just not used to such blatant underhand practices being used against me. The only reason i got paid out was because i put a complaint through SBR and they paid me after about 2 weeks and amazingly we are talking about £60 and £10 of that total was my money anyway. Titanbet was the first account i opened up away from my shores and it taught me a valuable lesson and it has put me off for life. In the UK payments are paid normally within 48 -72 hrs and if i have been asked for id which i have had requests it is processed without a problem but with these guys they do not want it for any other reason other than to screw you over, they actually got me on a £50 free bet advert more or less exactly the same as you and when the free bet won which my horse did at even money the e-mails started. Not only that bester but their prices are completely shocking as is their stream line service. When you deposit money with them as well as i tried to i just tried to deposit £10 to start with to muck around with and it was rejected and i then found out that they have a minimum transaction deposit of £20 again this is so you spend more money with them, i had to place 5 bets to qualify for my free bet and the deceit around that was incredible i placed the 5 bets and never got the bet even though i had e-mails confirming that i would receive it it never happened and then they disabled the live chat. The request for ID was the biggest waste of time ever and all this crap would start with you as soon as you won as it did with the guy who's post i read last night i was infuriated that they are not paying him £450 again using the please send in proper id bullshit again ? i have sent e-mails to the Antigua gambling commission highlighting their actions and they have responded once asking me for more information which i have gladly sent them and i am awaiting to hear back but on summary i simply cannot believe that these guys are allowed a license on the net when they are blatantly taking the complete and utter piss and continue to defraud punters left right and center. You can't go wrong with Betfair but i am not sure where your from the US maybe but i am so glad you haven't deposited as you would be very lucky if you saw a penny back.

[Krashman]

Thanks for the advice MDSmith. I was actually thinking of making a deposit with these clowns but now for sure I wont. I had set up an Account with them before but had never made a deposit with them. They sent me an email today saying that I can get +200 odds on the st Louis blues vs Toronto maple leafs hockey game today, regardless of who I bet. Its a very nice offer considering the actual line on the game is -140 for st Louis. That being said, if you win and they don't pay, it doesn't matter what the odds are. I guess titanbet just lost me as a customer as I refuseeeeeee to deposit in a book that has bad reputation of not paying out winnings. Thanks again!

Same here, I last played at Titanbet about 2 years ago, received this email today and was going to deposit but thought I would check this forum first.

Thanks to this thread and 1 other, I decided not to deposit at Titanbet.

If I had listened to the warnings on SBR about Canbet last year I would have avoided that fiasco and not be out $1500 plus to those scammers.

Thanks for the heads up MDSmith!

[MDSmith]

The more punters that heed my warning the better, this game is hard enough as it is so when we do have some fortune the least you can expect is to get paid ! there is absolutely no place whatsoever for dishonourable and damn right deceitful companies like this they should have been shut down years ago on some of the bookmaking review sites you take a look at some of the UK reviews on there it is outrageous they have been doing shit like this for years and getting away with it punters waiting months to get paid or in some cases not getting paid at all. The more people who avoid these scumbags the better !!

[VIRTUAL DAVE]

im uk based and have had a titanbet account for 5 years. i have never had one problem with them. i put large bets on there regularly and allways get paid in 72 hours. i get lots of free bets and reloads from them, there allways honoured and paid out in full. from my experience the customer service is excellent as well. its unfair that because of one persons bad experience a perfectly good bookie is made out to be rogue. i very rarely hear any bad stories about titanbet and know of many others that share my opinion. ive got bookmaker accounts everywhere and titanbet in my opinion is up there with the best of them.

[pareto12]

Ive also had no problems with them. Withdrawals are promptly processed.

[SBR Forum]

Ive also had no problems with them. Withdrawals are promptly processed.

Thanks for your feedback.

We see complaints from all shops occasionally where a player isn't happy about having to go through the KYC (Know Your Customer) process. Once passed, you usually never have to go through it again. It's a good idea to ensure your documents are in order to prevent any delayed time before a payout. TitanBet management is active in discussions with SBR.

[tommygun]

heard nothing but shi.it reviews for this book. Will avoid.

[dirtdog52658]

I've never had a problem getting paid, however they will run you through the ringer on documents before paying you. The first time you send your documents they are most likely going to tell you they are too blurry regardless just to get you to send them again, then they will say they are still not satisfied and request a photo of you and the document together. Its just a stall tactic to get you to lose your cash back but if you follow through with everything they pay you.

[MDSmith]

Of course you are going to get some punters who are paid promptly they simply cannot not pay everyone as they would have been out of business years ago but as the dirtdog quite rightly says they will put you through the ringer and try and stall and screw you whenever they can and who in their right minds wants to risk putting money down when it is harder to get your money out of them than it is to pick a 10/1 shot. If you have a bookmaker who tries to screw you out of paying £60 like in my case can you imagine the punters who they have screwed over who do not even know about this forum as for comments from Virtual Dave who is supposedly UK based and hasn't had a problem with his large amounts of winnings he has collected from them you my friend seem to be the UK exception to the rule. Take a look at the bookmaker review site from UK punters they are a disgrace and for you to tell me that because of one punters bad experience it is unfair that i run them through the mill well tell that to the punter who posted a thread who is currently £450 out of pocket, i have seen loads of threads on here so you seem to be the lucky one but i have to say the validity of your thread is obviously your word against mind but i wonder exactly how often you actually use Titanbet when we have got the big guns in our country like Betfair, Corals, Ladbrokes, Hills etc they make Titanbet look like Mickey Mouse.

[MDSmith]

Take a look at the UK punters who have reviewed Titanbet on top 100 bookmaker review site 80-90% of them are absolutely appalling ? have you read the last thread from Spreadin on here too £450 out of pocket ? you are a complete exception to the rule especially in the UK when was the last time you picked up big time with Titanbet and i wonder how much you actually use them and what bets you actually place with them ? if they are prepared to screw me and may other punters out of money you obviously have struck lucky that is all i can say.

[superhans]

Had an account here for a while. Paid out numerous times just fine.

OP. Requesting ID in this manner is pretty much normal for Euro bookies. No point in comparing them to UK bookies, all they have to do do a credit search and they know who you are. Euro bookies can't do this, so request ID

Most of the reviews you mentioned on that review site are about people being limited? Whilst its a pain, its the sign of a book managing their risk properly.

I'll use them again

[tommygun]

disgusting tactics from this book. Don't play with these jokes.

[MDSmith]

Of course everyone to their own opinion superhans but it certainly will not be a penny of mine of any of my mates money that's for sure you really are scraping the barrel if you are backing with a company who Dirtdog says quote "After they screw you around with the old ID bullshit you will get your money EVENTUALLY" DESPERADO STAKES say no more !!

[Krashman]

Lots of threads on this forum about Titanbet voiding winning bets also.

And they now are now frequently requiring notarized documents be sent by mail, which is out of the norm. Takes things too far.

What happens next, they doubt the notary signature so you have to send your lawyer there in person to deliver your docs and sign in front of them? Better bring his degree too.

Ridiculous...

Require those documents before you accept my deposit.

[JayZ]

These were the only bookies to claim that the picture of my ID had been cropped, so I redid it in the middle of an A4 sheet. Haven't had problems since then though.

[FENDER1]

Had an account with them for years, never had any problems, not one. Plenty of cash outs and plenty of bonuses. Seems to me that all the players with problems are new players. Old established players dont have any issues. At some point they must have tightened up the verification system, and thats what is creating problems, for the newer players.

[dirtdog52658]

Take a look at the UK punters who have reviewed Titanbet on top 100 bookmaker review site 80-90% of them are absolutely appalling ? have you read the last thread from Spreadin on here too £450 out of pocket ? you are a complete exception to the rule especially in the UK when was the last time you picked up big time with Titanbet and i wonder how much you actually use them and what bets you actually place with them ? if they are prepared to screw me and may other punters out of money you obviously have struck lucky that is all i can say.

Not sure if being from Canada has anything to do with it, but my last run with them i beat em for 8k+ and took a 5 figure payout.

[MDSmith]

Not sure if being from Canada has anything to do with it, but my last run with them i beat em for 8k+ and took a 5 figure payout.

Good for you man, but the question above was for Virtual Dave who like me supposedly is from the UK ? no further comment from the fella which arises my suspicions furthermore about his so called numerous big winnings. I have not one single issue with a company requesting my ID but when perfectly good copies are sent by me and continually rejected for no other reason than to screw me over or stall and delay payment they should be closed down or seriously looked into at the very least. They are obviously causing all sorts of problems as SBR posted a reply on here saying that they are in talks with them and why would they be if everything is going smoothly. Danger signs of cash flow issues BIG TIME i would say. Play with them at your own risk man

[SBR Forum]

Hi MD,

After passing your KYC, you were paid. Have you ever had to go through a KYC process before?

A majority of users don't experience delays. But surely you respect the process? If there were no KYC processes, the increase of scammers and users that take away from what the sportsbook can offer you would multiply like Gremlins who eat or drink after midnight. As you've pointed out, surely the issue was not trying to delay you from receiving your rightfully earned £60.

[Wulfman14]

Lots of threads on this forum about Titanbet voiding winning bets also.

And they now are now frequently requiring notarized documents be sent by mail, which is out of the norm. Takes things too far.

What happens next, they doubt the notary signature so you have to send your lawyer there in person to deliver your docs and sign in front of them? Better bring his degree too.

Ridiculous...

Require those documents before you accept my deposit.

Notorized documents ive never heard a sportsbook asking for. Photos yes. Even birth certificate once. But notorized !? If that's true fuk that

[Krashman]

Notorized documents ive never heard a sportsbook asking for. Photos yes. Even birth certificate once. But notorized !? If that's true fuk that

http://www.sportsbookreview.com/forum/sportsbook...ilippines.html

[VIRTUAL DAVE]

i had a £250 bet on the horses at titanbet today. it won and i requested a withdrawal straight away. that money will be back in my e-wallet by sunday. guaranteed. you are completely over reacting just because they wanted id from you. when you open accounts with bookies all over the world being asked for id is completely routine. if i ran an offshore bookmaker id want to know whos depositing and withdrawing and placing bets at my business. common sense isnt it. your being naive to think otherwise.

[MDSmith]

Hi MD,

After passing your KYC, you were paid. Have you ever had to go through a KYC process before?

A majority of users don't experience delays. But surely you respect the process? If there were no KYC processes, the increase of scammers and users that take away from what the sportsbook can offer you would multiply like Gremlins who eat or drink after midnight. As you've pointed out, surely the issue was not trying to delay you from receiving your rightfully earned £60.

Yes of course i understand and fully respect the age verification process and being a reasonably big punter i would expect to be asked for ID on occasions as has been the case in the UK a couple of times.

However can i please make this perfectly clear that on the occasions when i have provided my ID in this country to date i have never experienced a single problem but there again why would i ? they have been processed with immediate effect END OF so why in this particular case was i asked to send all kinds of different ID and on sending them around about SEVEN times every time sometimes 24 hrs later i received a ludicrous e-mail claiming that they were blurry or invalid ? you are writing a thread on behalf of SBR knowing full well that this company has a history of requesting ID over and above what is legally required like for eg notarized docs and a picture of you holding your own passport ? i sent them 2 perfectly good copies of present and correct utility bills and again they were rejected ? Your stance really surprises me to be honest especially as you have admitted that you are presently in talks with them and why would that be i wonder ? looking around on the net i have done some research and it appears that this company has been in hot water before with numerous non-payment issues over the last couple of years. So on summary if you think it is ok for companies to screw you around as much as possible to stall and delay payment then i will just leave that out there !! age verification is a must i agree but it is how you use it which is the key, this company use it by no other means than to screw you pure and simple.

[MDSmith]

i had a £250 bet on the horses at titanbet today. it won and i requested a withdrawal straight away. that money will be back in my e-wallet by sunday. guaranteed. you are completely over reacting just because they wanted id from you. when you open accounts with bookies all over the world being asked for id is completely routine. if i ran an offshore bookmaker id want to know whos depositing and withdrawing and placing bets at my business. common sense isnt it. your being naive to think otherwise.

LOL pure class fella !

[freespirit]

I wish I had found this forum earlier as it would have saved me a lot of grief...or "aggro" as we say in the UK. I too am in a wrangle with Titanbet trying to withdraw from my account.
They are currently giving me the runaround with ID not being acceptable...but it keeps changing! I have e-mail proof that a pdf of a utility bill (for address verification) is fine, yet the latest response from them is that it must be a photocopy. Now that is strange because just a while back they said photocopies of documents were not permissible! What is or is not acceptable changes by the day it seems. E-mails from the "Titan Finance Team" clearly state that scans and pdf files are perfectly acceptable and when querying this with them, received a reply that this was correct.

I am interested in what MDSmith said above about "putting a complaint through SBR". How do I go about this please as it's just getting ridiculous. As far as I am concerned I have complied with Titanbet's initial ID verification requests. I guess another thing to do would be contacting the Antigua and Barbuda Directorate of Offshore Gaming? Has anyone else had any success from contacting them and lodging a complaint?

[freespirit]

To add further to the post above, I have just received an e-mail from Titanbet returning to the old "We would like to inform you that the documents must be photographed with a digital camera in order to suffice" excuse. It sure looks like they are giving me the runaround as the requirements keep on changing with each e-mail. The question is...what to do about it, as it's now getting way beyond a joke.
I would appreciate some advice. Should I contact the regulator? I have been looking at Titanbet's T&Cs and it says there...and I quote.

"7.3 Customers have the right to close an account at any time, providing their account does not show a balance is due to us. Customers should indicate their desire to close an account using our 24/7 support section.
7.4 In this case, the Customer shall be sent the balance in his/her account in accordance with the rest of the provisions of section 6. Should the Customer have placed bets, the outcome of which is as yet unknown, and which subsequently win, the corresponding sums shall be sent later when the bet is completed."

Would this be another possible solution? Although going by their record to date they will probably dream up excuses why this is not possible. Titanbet are by far and away the very worst sportsbook I have ever dealt with.

[FENDER1]

None of this adds up with whats going on elsewhere. Three main Sportsbook forums. The Gambling Times, Money saving Expert, and Rapid Points. I don't see a single complaint. In fact the Gambling Times has a payout section, with numerous successful cash outs reported from Titanbet, not a single complaint.

[freespirit]

Well, all I can do is speak from my own personal experience and that is as detailed in my earlier posts above. Titanbet are definitely stalling and reluctant to pay out. I know my ID documentation is fine as it has been accepted without any problems by many other sportsbooks...even some non-UK ones...and both Moneybookers and Neteller. Purely going by my own experience I am in agreement with what MDSmith says above. It really is a disgusting affair when one cannot withdraw winnings made on bets placed in good faith. I fully understand the reasons for ID verification but at a reasonable level and not used for making excuses in order not to pay out.

[SBR Forum]

Hi guys,

All you have to do is complete KYC at TitanBet. It's not fun, but necessary to clear your account.

[freespirit]

Not Fun?!! Well, that is certainly true, especially when the sportsbook happens to be Titanbet.
As far as I am concerned I have complied with all their initial ID documentation/KYC requests.
I say "initial" because it has changed and keeps changing every day with a different response
from different people as to what is acceptable. Clearly a case of stalling and trying to avoid
paying out.

[fabuweber]

Hi guys,

All you have to do is complete KYC at TitanBet. It's not fun, but necessary to clear your account.

As I mentioned in the other Titanbet thread:

KYC is necessary and good. I provided:
-passport
-passport with head next to it
-bank statement
-utility bill
-Skrill profile screenshot

All have been verified.

And now they want a notarized passport and bank statement via mail (!) to the Philipines.

That costs me another 70 Euro and takes minimum 4 weeks to process. Not mentioning my security worries sending my European passport with notarization to a country a like the Philipines.

That is no KYC anymore. That is buying time...

I am really wondering why you SBR protect this ID notarization policy by TitanBet.

[SBR Forum]

Not Fun?!! Well, that is certainly true, especially when the sportsbook happens to be Titanbet.
As far as I am concerned I have complied with all their initial ID documentation/KYC requests.
I say "initial" because it has changed and keeps changing every day with a different response
from different people as to what is acceptable. Clearly a case of stalling and trying to avoid
paying out.

From what we've seen, physically sending the documents is asked when Titan is unable to pass KYC through electronic documents alone. In one case, a poster of this forum actually filed a complaint in someone else's account. The forum is a good place to share experiences but readers need to understand that in some cases, unverified comments seek more to leverage the board than actually relay something of value. In other words, anyone who demonstrates good faith and is honest and we believe is getting "the runaround", we will be right there to help and we will report it as such. But all we've seen so far is some active KYC.

[beachlover5]

From what we've seen, physically sending the documents is asked when Titan is unable to pass KYC through electronic documents alone. In one case, a poster of this forum actually filed a complaint in someone else's account. The forum is a good place to share experiences but readers need to understand that in some cases, unverified comments seek more to leverage the board than actually relay something of value. In other words, anyone who demonstrates good faith and is honest and we believe is getting "the runaround", we will be right there to help and we will report it as such. But all we've seen so far is some active KYC.

Are SBR reading the comments from all the other posters? There are growing numbers of users being asked for notarized ID to be sent to the Philippines at vast expense - this is certainly not made clear up-front by titanbet. Pretty outrageous that you condone this - I'd expect some shady licensing company to back this behavior but it is not what I expect to see from SBR. There is absolutely no circumstance why they should require this, absolutely none if they are using the correct "checks" then they can electronically check any passport / driving licence number. Perhaps SBR shouldn't accuse users of "filing a complaint in another name" on titanbet's say-so either - it appears this person you are accusing sounds a lot more legit than the company you seem intent on trying to defend despite the growing numbers of discontented users.