Hi guys, i'm gambling since years and the fact i'm telling you is totally new and absurd to me.
I required my first withdraw from Titan Bet, about 450 €, and they blocked it requiring ID verification, so i sent driving license and bank statement as proof of address. This last one resulted to be older than 3 months so they asked again, i was going to sent them, then i received another mail, i'll post its crazy content and you'll judge by yourself:
Dear Alfio,
Thank you for choosing Titan Bet.
We are writing to you in accordance with your withdrawal.
In order to process your withdrawal we kindly ask you that you send us the Notarized document of your ID (passport) and your proof of address (it could be an utility bill or bank statement issued within the last 3 months) to the following address.
Please, note that we do not accept scanned/photographed copies of such document as legit:
14/F Yuchengco Tower RCBC Plaza, 6819 Ayala Makati City 1200 Philippines
If you require additional information please contact us at any time.
Your cooperation and patience are greatly appreciated.
If you require additional information please contact us at any time.
Yours Sincerely,
Andrea
Customer Service Team
Titan Bet
Now, seriously? Notarizing a document in my country and ship it with a carrier to PHILIPPINES is both unsafe and expensive, it would take more than half my withdrawal amount. I wrote them like 5 times, and they are keeping this horrible stalling technique on, and i frankly don't know what to do. Apparently, googling, someone else went through this mess with some Playtech casino, probably same owner (since the address required is the same)
Any suggestion is warmly welcome.