[guerrix]

Hi, would like to know if someone can give some more info if this that i will report its a usual thing in marathonbet.
I made two small bets (thank god it where small), one of 21.27€ on odd 3.35 , it was away team to win in 1st half, the result was 0-1 in the end of the first half, won and when i check i get void. The other was of 5.7€ for a odd of 2.12, end of the game result, won and got void again.
Contacted their live support (rude i think, since didn΄t let the conversation end to send me the transcript that i will post next:
Chat 2014.03.09

Anita 22:54:12	Hello
Anita 22:54:17	Could you please confirm your full name, e-mail address and your full date of birth?
Vitor 22:54:41	Vitor ******** - email address - 18/`++/++++
Vitor 22:55:10	lake stated in the initial message, want my account to be with the correct balance
Anita 22:56:20	can you please confirm your city of birth
Vitor 22:56:58	********* - Porto - Portugal
Vitor 22:57:03	address current :
Anita 22:57:07	Thank you
Vitor 22:57:09	want that too?
Anita 22:57:12	Your account is open
Vitor 22:57:25	yes
Anita 22:58:02	Is there a problem with your balance?
Vitor 22:58:32	yes... bets i made, won and not showing on my balance Single @ € 21.27 (€ 21.27) * Total Price: 3.35Single @ € 5.70 (€ 5.70) * Total Price: 2.12
Anita 23:00:00	Numbers please
Vitor 23:00:36	numbers?
Vitor 23:01:09	#17 and #18... is this?
Anita 23:03:05	Thank you
Anita 23:03:18	there was a palpable error with this event and all bets have been voided
Vitor 23:03:44	"Palpable error"? Define palpable error...
Anita 23:04:15	PLease see our rule 7.1.3
Anita 23:04:27	- Url Removed -
Vitor 23:04:41	so... Any bet that i win can this rule be used?
Vitor 23:04:49	Just a yes or no question
Anita 23:05:45	Not unless there is a reason
Vitor 23:06:22	I asked if this rule can be used in any bet... A starait yes or No is fine for me
Anita 23:07:04	Not unless there is a reason
Anita 23:07:08	Is there anything else I can help you with at this time?
Vitor 23:07:24	so u dont want to answer to what i΄m saying start? ok...
Vitor 23:07:45	can i ask if this conversation can be logged to my e-mail?
Anita 23:08:02	Yes of course

So, what it seems to me is that if you win some bet, and they dont want to pay, they say that ther΄s "palpable error", and after i ask what is this palpable error, i got no answer, contacted thru e-mail and nothing.
Can any one explain me what is this palpable error thing, since they didnt.

Thnk you
Vitor Queiros

[onemoregoal]

just google "palaple errior" rule!
Books have this rule to protect themselves if the price they gave was a genuine mistake, or if their price was much bigger than other books.
Its designed as a back up rule, its not supposed to be enforced all the time for every single bet (like your $25 bets)

[guerrix]

Contacted IBAS - Independent Betting Adjudication Service to check rhis, that this is almost never used by bookies...
And if the ammount was big... not even 30€ envolved

[onemoregoal]

it depends what your bet was.

[guerrix]

Like stated... was a HT team bet and ft team bet... As you can see the odds are not that big...
Loosing faith in this bookie..

[alexwalstow]

I don't think IBAS regulate Marathon, at least that's what Marathon told me?

[guerrix]

Yes... Got response from IBAS, they cant help me on that.
Well, May this be used as a warning to others about marathon.

[pjesnik24]

You should tell us the game, result and at what minute was the bet made and then anyone can tell you was it ok to cancel or not

[guerrix]

07.03 22:52
€ 5.70
Single
Half With Most Goals - 2nd Half
€ 5.70

#18 Bet Source: Mobile

Single @ € 5.70 (€ 5.70)

Total Price: 2.12

08 mar 03:30

Futebol / Japan / J.League / Division 1 / Sanfrecce Hiroshima vs Kawasaki Frontale / Half With Most Goals - 2nd Half @ 2.12 Void

07.03 22:51
€ 21.27
Single
Result - 1st Half - Kawasaki Frontale To Win
€ 21.27

#17 Bet Source: Mobile

Single @ € 21.27 (€ 21.27)

Total Price: 3.35

08 mar 03:30

Futebol / Japan / J.League / Division 1 / Sanfrecce Hiroshima vs Kawasaki Frontale / Result - 1st Half - Kawasaki Frontale To Win @ 3.35 0:1 Void

[caveira]

just google "palaple errior" rule!
Books have this rule to protect themselves if the price they gave was a genuine mistake, or if their price was much bigger than other books.
Its designed as a back up rule, its not supposed to be enforced all the time for every single bet (like your $25 bets)

Very well said! This is how it works!

[jjgold]

Do Russians own this book?

[guerrix]

Not sure, but i think they do...

[jjgold]

Such a big topic in sportsbook forum

This book always in the news both positive and negative

[hristo1971]

Do Russians own this book?

I don't know if owners are Russians, but live chat support is Russion for sure. They are rude and stupid. One night I wanted to make a deposit and I needed their help to remove old method (Neteller) and add a new one (card). I struggled for hours to communicate with them without succes, they kept saying "No English until tomorrow morning" and then I translated in Russian with google and tried that way but they did not answer.

[Zchashm]

marathon bet suspended my account with 6000$ for 21 days with no reason and they just annoying me , answering mails after 10 days
i cant trust this bookie any more

[jjgold]

There are some crazy stories with this book, hopefully SBR working with management to eliminate some of the problems there.

[Vaughany]

07.03 22:52
€ 5.70
Single
Half With Most Goals - 2nd Half
€ 5.70

#18 Bet Source: Mobile

Single @ € 5.70 (€ 5.70)

Total Price: 2.12

08 mar 03:30

Futebol / Japan / J.League / Division 1 / Sanfrecce Hiroshima vs Kawasaki Frontale / Half With Most Goals - 2nd Half @ 2.12 Void

07.03 22:51
€ 21.27
Single
Result - 1st Half - Kawasaki Frontale To Win
€ 21.27

#17 Bet Source: Mobile

Single @ € 21.27 (€ 21.27)

Total Price: 3.35

08 mar 03:30

Futebol / Japan / J.League / Division 1 / Sanfrecce Hiroshima vs Kawasaki Frontale / Result - 1st Half - Kawasaki Frontale To Win @ 3.35 0:1 Void

Have you presented them with a comparison of other bookmakers' odds for same bets? Can see the odds for Frontale to win 1st half on other sites here... http://www.oddsportal.com/soccer/jap...zDBtGT1/#1X2;3

I dont see how they can claim it was a "palpable error"

[guerrix]

Have you presented them with a comparison of other bookmakers' odds for same bets? Can see the odds for Frontale to win 1st half on other sites here... http://www.oddsportal.com/soccer/jap...zDBtGT1/#1X2;3

I dont see how they can claim it was a "palpable error"

Exactly, contacted them, but got no response...
Still no answer for this "palpable error"... What happened here can happen to anyone... you win... palp... you lost... all good... not fair.

[guerrix]

Such a big topic in sportsbook forum

This book always in the news both positive and negative

All i can see is negative things...