[FooFighters]

Ok I am really angry right now. 31 January I opened an account with NordicBet. I deposited money with my VI$A and also recieved a bonus. I placed some bets on soccer and I evetually completed the bonus requirements. When I wanted to withdraw I chose the same card. Then they contacted me and asked for 3 kinds of documents: photo of ID card, photo of card, and electricity/gas/water bill. I sent my driver's license, an electricity bill and my card. They all got accepted. No problems so far.

The next time I tried to log in (I think it was the day after I sent the documents) my account was frozen!
They sent an email that they wanted to make a quick phone verification. So they called me, asked different questions such as what games I bet on, how old I am, how much I deposited etc. I answered all of these questions and they guy on the phone thanked me and said that my account would be open soon.

That was yesterday. So today when I still couldn't log in, I first contacted the live chat and asked what was going on. They said they were still waiting for the department that was in charge of the verification. So I waited a few hours until I finally recieved an email saying pretty much that they will give me back the money I deposited and keep my account closed. The decision was taken by their security department and is final.

Of course, I don't accept this. I will not let them keep my winnings. I have sent them all the documents they requested + phone verification. I started a live chat with them and asked what they were doing. The woman in the chat refered to their rule: "1.8 We reserve the right to decline a new customer or close an account without having to give a reason for doing so." That is a BS rule, can they even do that?

I didn't get that much info but I kept asking for a reason and they said something like "We did a verification of your account and it wasn't approved so your account will remain closed." I thought they just verified me a couple of days ago?!

I really don't understand. All my documents are valid and my own. I haven't abused any rule or anything. I have saved the chat logs and they are in Swedish but I could post them if needed. I really feel badly treated and I want my money that they have stolen from me. What should I do?

[MDSmith]

Do you know something my friend this ID scam is going on all over the place i have a few online accounts mainly with the big guys Corals etc as i mainly back horses and football but recently i thought i might spread my wings and try a few other companies offering what i thought were nice welcome promotions (BIG MISTAKE !!) i got a new account with Titanbet and my story is absolutely identical to yours eventually got my free bet after so much deceit and dishonesty and my horse won and exactly the same as you the e-mails started about ID and when i sent them over i just kept getting pathetic e-mails back from them saying that they were either unclear or invalid ? there was absolutely nothing wrong with them and after doing some extensive research it appears that this is a total scam in order to delay/defraud/withhold payment for whatever reason ? it is totally disgraceful,immoral and abhorrent to be honest and it is a clear sign that some of these guys should simply not be operating, i put my complaint through these guys who seemed to have got something rolling as far as my payment is concerned as i received an e-mail last thursday from their finance team confirming that payment was made into my account with ref nos etc but nevertheless my £60 has still not materialized so fingers crossed eh !! can you imagine if they are stalling or trying to con me out of £60 what about punters who are owed big money ? i wish you good luck are these guys going to help you out they seem to do all they can for us fella !!

[NavsPicks]

Why do you guys bet on dumb sites.. If you don't look them up this is what you deserve.

Bet365
Pinnacle
Sports interaction
You'll never have a problem...

[FooFighters]

I have now sent a complaint here on SBR, I hope I can get help.

Do you know something my friend this ID scam is going on all over the place i have a few online accounts mainly with the big guys Corals etc as i mainly back horses and football but recently i thought i might spread my wings and try a few other companies offering what i thought were nice welcome promotions (BIG MISTAKE !!) i got a new account with Titanbet and my story is absolutely identical to yours eventually got my free bet after so much deceit and dishonesty and my horse won and exactly the same as you the e-mails started about ID and when i sent them over i just kept getting pathetic e-mails back from them saying that they were either unclear or invalid ? there was absolutely nothing wrong with them and after doing some extensive research it appears that this is a total scam in order to delay/defraud/withhold payment for whatever reason ? it is totally disgraceful,immoral and abhorrent to be honest and it is a clear sign that some of these guys should simply not be operating, i put my complaint through these guys who seemed to have got something rolling as far as my payment is concerned as i received an e-mail last thursday from their finance team confirming that payment was made into my account with ref nos etc but nevertheless my £60 has still not materialized so fingers crossed eh !! can you imagine if they are stalling or trying to con me out of £60 what about punters who are owed big money ? i wish you good luck are these guys going to help you out they seem to do all they can for us fella !!

Yeah this behaviour is unacceptable. They are nothing more than criminals. I know that I have done nothing wrong, and I have complied to all of their security requests. Good luck to you too and thanks for your reply. I hope we can get our money.

Why do you guys bet on dumb sites.. If you don't look them up this is what you deserve.

Bet365
Pinnacle
Sports interaction
You'll never have a problem...

Well, I am Swedish and NordicBet is a pretty well-known site here. They are owned by the Swedish Betsson Group which owns Betsson, Betsafe, NordicBet and some casino sites etc. They are really big and have a better rep than alot of sites so I couldn't imagine that they would scam me.

[FooFighters]

So I haven't heard anything from SBR yet, how long should it take?