1. #1
    YPS
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    My horror with scam book Matchbook

    4 or 5 years ago i opened an account at Matchbook but never used it before.

    2 month ago i decided to give them a try and deposited USD 2000 via Neteller

    I placed a few NBA bets

    2 weeks ago, i tried to login but i couldnīt

    I wrote an email to accounts@matchbook.com and asked them whats going on.

    They replied that my account has been put on temporary hold as they have not received identity verification documents.

    I send them a copy of my passport (front and back) and bank statement immediately.

    Since then, nothing happened.

    I send them 5 or 6 emails in the meantime but all are unanswered.

    And my account is still closed.

    I filled an SBR complaint form, Matt answered me that KYC can take some time and thats all.

    Since that SBR isnīt interested.

    My account is still closed.

    No chance to get any answer from matchbook and SBR isnīt interested

    Great sponsor book!

    Iīm pissed!
    Last edited by YPS; 01-21-14 at 09:14 AM.

  2. #2
    fabulous
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    Keep quiet YPS, i understand that you must worry about your money but your account should be re-opened very shortly, even if it's a bit long with verification. Never had any problem with matchbook for now, your money is quite sure there

  3. #3
    HeeeHAWWWW
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    omg, it must be a scam!


    Patience, grasshopper.

  4. #4
    YPS
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    Sorry, a book that isnīt able to reply to any of my emails since 2 weeks?

    Iīm not feeling save here and my patience is finished

  5. #5
    Digo
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    They are not scam bro, just keep calm! I am sure you will get your account back!

  6. #6
    fabulous
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    Quote Originally Posted by YPS View Post
    Sorry, a book that isnīt able to reply to any of my emails since 2 weeks?

    Iīm not feeling save here and my patience is finished
    Why don't you contact them via Live chat ? They offer that service, and that way you'll be sure to be answered instantly

  7. #7
    YPS
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    Ok, but i never experienced before that a book needs 2 weeks to verify a account

    ....and much worse - not replying to emails for 2 weeks.

    They should answer and telling me someting like
    "Dear customer, please be patience, the verification took 6 weeks" or something

    ...and everything would be ok for me



    Quote Originally Posted by fabulous View Post
    Why don't you contact them via Live chat ? They offer that service, and that way you'll be sure to be answered instantly
    I havenīt found live chat. Where is it? I only found email and telephone
    Last edited by YPS; 01-21-14 at 10:07 AM.

  8. #8
    HeeeHAWWWW
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    Quote Originally Posted by YPS View Post
    Sorry, a book that isnīt able to reply to any of my emails since 2 weeks?

    Iīm not feeling save here and my patience is finished

    That's not very impressive, but it's rather different from "scam".

  9. #9
    fabulous
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    Quote Originally Posted by YPS View Post
    Ok, but i never experienced before that a book needs 2 weeks to verify a account

    ....and much worse - not replying to emails for 2 weeks.

    They should answer and telling me someting like
    "Dear customer, please be patience, the verification took 6 weeks" or something

    ...and everything would be ok for me





    I havenīt found live chat. Where is it? I only found email and telephone
    You have to login to use live chat: log in and then, in the top right hand corner, in "help and learning" you'll find "chat with live support team", under the phone numbers

  10. #10
    YPS
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    Quote Originally Posted by fabulous View Post
    You have to login to use live chat: log in and then, in the top right hand corner, in "help and learning" you'll find "chat with live support team", under the phone numbers
    Thanks for the assistance fabulous, the only problem is i canīt login. Remember my account is disabled

  11. #11
    fabulous
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    Quote Originally Posted by YPS View Post
    Thanks for the assistance fabulous, the only problem is i canīt login. Remember my account is disabled
    Ah yes indeed, sorry...Well in your situation email or phone are the only ways to contact them so. I hope they'llverify your documentation and answer you shortly. Don't hesitate to send them message again...And keep us informed.

  12. #12
    Hareeba!
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    Where's Matchbook Mike when he's needed?

  13. #13
    King_Suckerman
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    They suspended me for the same reason recently - but sorted it within a few hours of me sending my docs. Got a withdrawl in a few hours last night too.

  14. #14
    byronbb
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    Their cs often ignores emails in my experience.

  15. #15
    jjgold
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    compliance should not take that long although they are in my opinion an A Rated book

    Great lines, pay quick

  16. #16
    OnkelChris
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    http://classic.matchbook.com/index.xml


    Live chat buttom is down on the right side. It is nonsense that you have to log-in for live chat.

  17. #17
    Bill Dozer
    @BillDozer110
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  18. #18
    Bill Dozer
    @BillDozer110
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    YPS, feel free to fire over your account number and we can ask mgt. Or, give that live chat a try and let us know.

  19. #19
    MatchbookMike
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    YPS - sorry I'm only picking this up now - can you message me your username and I'll look in to this for you.

    Thanks,

    Mike

  20. #20
    zhoutangclan
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    Hope everything works out for you man, sounds like a nightmare..

  21. #21
    sourtwist
    not a non pro
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    Update?

  22. #22
    jjgold
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    They will take care of it

    MAtchbook is a very respected low margin book

  23. #23
    YPS
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    Hello again,

    problem is solved now.

    After Matchbook donīt reply to any of my ... i guess 8 or 9 emails... for 2 weeks,
    they send me 4 emails this Thursday. They apologize for the delay.

    Everythingīs ok now.
    Thanks for the attention

  24. #24
    bettingstation
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    good to hear... sbr will always help us for sure...

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