4 or 5 years ago i opened an account at Matchbook but never used it before.
2 month ago i decided to give them a try and deposited USD 2000 via Neteller
I placed a few NBA bets
2 weeks ago, i tried to login but i couldnīt
I wrote an email to accounts@matchbook.com and asked them whats going on.
They replied that my account has been put on temporary hold as they have not received identity verification documents.
I send them a copy of my passport (front and back) and bank statement immediately.
Since then, nothing happened.
I send them 5 or 6 emails in the meantime but all are unanswered.
And my account is still closed.
I filled an SBR complaint form, Matt answered me that KYC can take some time and thats all.
Since that SBR isnīt interested.
My account is still closed.
No chance to get any answer from matchbook and SBR isnīt interested
Great sponsor book!
Iīm pissed!