Is Diamond Sportsbook and bookmaker same company?? Long time ago, I tried to open and fund bookmaker account and it was impossible to do it. I wanted to open up a new account at diamond sportsbook but I was pretty sure that I might have opened the account there long time ago so I decide to give them a call to find out. Sure enough, they have my account. But, they put a hold on my account since it's been inactive for so long and also they said I need to change my password. So I gave new password to the 1st rep I spoke with. I waited couple of hours and nothing was done. So I called him again and he said I have to email/fax them the copy of ID. So I emailed them the ID and waited a FULL day. when I called them next day, 2nd rep told me they never received my email and asked me to resend it. So I went ahead and resend my ID. I waited good 6 hours or so and nothing was done again. 3rd time when I called, rep doesn't see any note saying if they received my email or not and asked me to call back again since department is closed. How hard is it to change freaking password??? this place is joke.... I can't imagine how much of run around they will give me when it comes to payout......