Originally Posted by
zharik
Scammers from BetDSI get deposits cheating their customers! My today 2 chat transcriptions:
Rod: Welcome to our Live Chat Department. My name is Rod. How may I be of assistance?
XX93143: Hello!
XX93143: My acc.number - XX93143.
XX93143: I have a bonus code HOLIDAY100.
XX93143: Is this code available for my account now?
Rod: You have contacted the right place!
Rod: For security reasons, will you please confirm your password?
XX93143: ------------
Rod: Thank you, and yes it is... only restriction is that you have to request it on the cashier only!
XX93143: What's the terms?
XX93143: rollover
XX93143: max. bonus amount
Rod: 100% on sports, Casino, and Poker 20 times rollover!
XX93143: max. bonus amout - 300 USD? how much in EUR (my account is in EUR)?
XX93143: Rod?
Rod: 219 EUR!
XX93143: What exact code have I to wrote in the cashier: HOLIDAY100 or holiday100?
Rod: It will be the same Sir, sorry for the delay!
XX93143: I've made the deposit of 219 EUR with code HOLIDAY100.
XX93143: But the free play balance is still null...
Rod: It used to take 15 to 20 minutes to be in your account!
Rod: It used to take 15 to 20 minutes to be in your account!
XX93143: Ok.
XX93143: Thank you for helping.
XX93143: Good bye.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Rick'
Rick: Welcome to our Live Chat Department. My name is Rick. How may I be of assistance?
XX93143: Hello, Rick.
XX93143: I made the deposit with code HOLIDAY100 more than an hour ago.
Rick: You have contacted the right place!
Rick: For security reasons, will you please confirm your password?
XX93143: You supporter Rod said that the free play " It used to take 15 to 20 minutes to be in your account!"
XX93143: Password - --------------
Rick: Thank you for the password.
XX93143: But the free play balance is still null
Rick: My sincere apologies, but the account is banned from the loyalty program as per Management.
XX93143: First, I don't say about loyalty program, I say about deposit bonus.
Rick: Bonuses are part of the loyalty program, so yes, it means your account is unable to obtain bonuses at all.
XX93143: Second, I asked Rod " Is this code available for my account now?" before the deposit and the answer was "Thank you, and yes it is... only restriction is that you have to request it on the cashier only!"
XX93143: So you MUST add the bonus this time!
Rick: Well, unfortunately, we are not able to provide it, as your account was banned from the loyalty program by management.
XX93143: I write a complaint to SBR about your deception right now!
XX93143: Bye, scammers
I demand BetDSI add my free play because supporter confirmed the bonus availability for my account before the deposit! In other case everyone see that BetDSI are just scammers!