Originally Posted by
davidchong
Opened an account there in August 2013, multiple deposits of $100, finally my account go over 1,3k.
Request a withdrawl for 800, before is proccesed they advise that they offer other product like sports and casino and not only horses.
Ok, fine for me. I lost the remain balance.
Upload few times and balance go over 3k, took two deposits for 800 each and lost remain balance. No advise was received.
Upload again and next one was attached a bonus without my approve but they said that is the standard for international customer every deposit over $100 is attached with a bonus. Ok fine for me, lost that money.
I deposit $50 and balance go over 1k, now here is the issue:
I log into racebook and shows upcoming daytona race 6 bet as normal, i won, race 7 is over and 6 was not payed, went to chat and they said will be done in minutes, got payed, then bet on race 8, won and was graded minutes after race is over, took a break and back to the action, i didnt see the daytona track for late program neither other greyhound track went to chat, the reason was: my access to greyhounds is excluded, bet on horses and harness are accepted. Ok for me, Next day i decided to withdrawl 800 and leave around 200.
Payout was proccesed normally, now after 48 hours they set my account to zero from my side, from they side shows -440, went to chat and after two hours they concluded that those race 6 and 8 has an error payout.
Here is there explanation:
Payouts are set incorrectly because the provider has the wrong card, they run the late card as early card.
Really???, so the guy in charge of the racebook was watching Daytona and using the platform of the late card to take bets as early program, how i know that, when you click on upcoming races and you bet normally and they are paying normally, races are closing in time. I dont know about the later card because management decided to not accept more action on greyhounds after the first card ended.
What you think?? i feel this as a tactic to show me the door...