1. #1
    jimmy991
    jimmy991's Avatar Become A Pro!
    Join Date: 07-02-13
    Posts: 9
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    Novibet...

    Good evening - does anyone on here have any experience with Novibet.com

    I took their €150 bonus and my first bet loss. Upon trying to claim their bonus I received the following email:

    "According to fraud department and the rules and conditions of the first deposit bonus, you are not entitled to join this promotion.

    Please note the following rules :

    -Repetitive and arbitrage bets are not counted in calculating the rollover.
    -Novibet reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.

    -Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Novibet reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bets or void any bet funded by the deposit bonus. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
    -All Novibet offers are intended for recreational players and Novibet may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
    -All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or CC, neteller etc), and shared computer, e.g. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers. Offers only apply to customers who have made a real money deposit with Novibet.


    Kind regards,

    Novibet support."

    I have seen on two other forums that other people have had the same email.

    Has anyone NOT had any issues with them?


  2. #2
    redski22
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    Join Date: 03-10-11
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    I took 150 bonus, too. Lost my first bet, then waited 24h for an approval for the welcome bonus. Deposited again and got my bonus, did the rollover. Now I'm waiting for my money to hit the bank ...

  3. #3
    ae2000
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    Join Date: 02-02-09
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    Refusing to pay me out too based on:

    Repetitive and arbitrage bets are not counted in calculating the rollover.

    This is after two bets!

    Avoid.

  4. #4
    bettingstation
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    Join Date: 03-25-13
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    well as far as i know, rules is rules... you should follow or else you will suffer... i have experience in casino, bedago casino, i won 100 dollars but i did not notice the rules that i should not play video poker, i play only 8 games and i lost, but as i said rules is rules they void my winnings...

  5. #5
    Groove
    Groove's Avatar Become A Pro!
    Join Date: 09-22-13
    Posts: 1

    Won my first bet there, so not entitled to the deposit bonus. Withdrew mid 3 figures on 16th Sept after having my ID verified. Am still waiting for my money back to my card. All I've had from Novibet are the usual limp "technical issues in the payment department" excuses, and "there's no need to worry".

    Based on the recent established behaviour of this scam book, I'm going to ask my bank what my options are for getting my deposit back, and have also contacted the IOM regulator to enquire about my legal options.

  6. #6
    virtozo
    virtozo's Avatar Become A Pro!
    Join Date: 03-04-09
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    Quote Originally Posted by Groove View Post
    Won my first bet there, so not entitled to the deposit bonus. Withdrew mid 3 figures on 16th Sept after having my ID verified. Am still waiting for my money back to my card. All I've had from Novibet are the usual limp "technical issues in the payment department" excuses, and "there's no need to worry".

    Based on the recent established behaviour of this scam book, I'm going to ask my bank what my options are for getting my deposit back, and have also contacted the IOM regulator to enquire about my legal options.
    waiting 3 weeks already for a MB payout, got same excuses...I wonder if they paid you Groove? and what time-frame?

  7. #7
    dobimilan91
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    Join Date: 02-26-12
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    They are scammers! Avoid them!

  8. #8
    virtozo
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    Join Date: 03-04-09
    Posts: 420
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    got my money after posting here and a free 25e bet as an apology, they are not so bad after all

  9. #9
    jjgold
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    Join Date: 07-20-05
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    Betpoints: 10

    AVOID

    High risk book

  10. #10
    fall39
    fall39's Avatar Become A Pro!
    Join Date: 01-02-14
    Posts: 3
    Betpoints: 30

    There are MANY DAYS OF DELAY in EVERY application of cashout request from my account, especially the last 6 months..

    As the abovementioned messg of Virozo says, their answers are the SAME limp every time about "technical issues, updates of payments system", excuses without any logical cause..

    And the DELAYS KEEP GOIN ON..

  11. #11
    juanito
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    Join Date: 01-04-14
    Posts: 3

    I took the bonus of 150 euros.When arrived the time to make my first withdrawal i waited about 1 week to receive my money.I didn't care because i thought that was my first withdrawal(from the begining i have sent alla the documents and have been verified).When i made the second withdrawal and after the second day i started to chat with them about when they were going to send me the money(i used skrill).The second withdrawal took 10 days to complete.Always they were saying the fairytale that they have been upgrating the system.

    Forgive me about my english but i prefer to write my experiences even if i am not writing good.I believe that the forum can protect the players from the thieves.The truth is that in greek forum you can read many complaints about novibet.But at the end they pay everyone.

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