[KGambler]

BetDSI acknowledges that they promised me a bonus, but they say they can't give it to me because they made a mistake. I was told the decision was made at the top and that there could be no appeal. I am thinking of filing a complaint to SBR. I like BetDSI but I really feel like they have screwed me here.

A summary (this happened over the course of 9-10 days):

- I signed up with DSI about a year ago. I will have to check how much I deposited but I eventually ran it up to about $24K. At some point my "betpoints" just disappeared. I called up and was told I was no longer eligible for betpoints. I asked that they let me cash out the points that I had previously earned and they said yes. They never said anything about me not being eligible for bonuses.

- I did take 2 $2500 checks but then I got crushed in MLB and busted my account. Over the past 3 months I have lost about $20K

- They started emailing me about football season reload bonuses. I was looking for a place to fund for football season, and was looking at what reload bonuses were on offer. I clicked on one of their emails to read about the bonus (the 316% bonus). I called the phone number listed and spoke to a DSI employee. We'll call him Peter. He started telling me about the different bonuses I could get. I was asking him about what the best way for me to deposit was. I wanted to send in about $5K, so he told me that a wire would be best, that he could get me a 25% freeplay ($1250) and that I would be upgraded to "Diamond VIP Status". The rollover would be 6X (about $40K)

- After some more correspondence, I sent a $5K wire.

- Peter had told me to call him after depositing, so I tried. My first call, he wasn't in. My second call he also wasn't in, but I was told they could take care of it. I was told that the $1250 free play would be credited within the hour, but that I would have to call back and speak to Peter because they weren't sure what he had told me about Diamond VIP Status. I was credited with a $125 free play. So I called back the next day and pointed out that they missed a zero. I was told that it would be no problem, they would remove the $125 free play and then put in a $1250 free play. I asked to speak with Peter about the Diamond VIP status, but he was on a long phone call so I was told he would call me back. I never got a call back. The $125 free play was removed from my account. The $1250 free play was never credited.

- At this point I emailed the manager who had previously sent me the wire instructions. He told me that he would look into it and have somebody call me. Nobody called me. So I called again. This time I was told by the clerk that Peter was on the sales team and so couldn't help me, but that she could because this was a customer service issue. Huh? I was told from the beginning to call Peter after depositing. Anyway, she looked into it and told me "it says here you are not eligible for bonuses. Sorry, there is nothing I can do for you." So I told her this was news to me and that I wouldn't have wired them $5K 10 days earlier if they had told me that. She said "Sorry for your inconvenience" and then silence. At this point I was confused how such a highly rated book could treat a customer like this. Anyway, I asked to speak to a manager. I was told that I would get a call back.

Peter called me back. He told me that he had screwed up and apologized. He told me that the decision had been made from the top that I would not get a bonus and that there could be no appeal. I told him I appreciated his calling me and apologizing but that I wasn't satisfied.

It's a 25% free play with a 6X rollover. It's not even a great bonus, it's very standard. I can't see any reason they shouldn't honor their offer to me. BetDSI has very high withdrawal fees. I would never deposit there without getting some kind of bonus. If you are going to pay $60 per withdrawal, it's just foolish to post-up without getting at least a free play. Their withdrawal fees are among the worst in the business. I would not have sent that wire. I would have reloaded somewhere else.

Can SBR help me? Am I right this is outrageous behavior for an "A" book?

[daringly]

If you had your bet points cut off, you're on notice that they think you are sharp.

When a non-owner offers you a re-up bonus after that, you're on notice that it might be (or probably is) a mistake. You need to confirm the offer with upper management before relying on it.

It contract terms, this was a "unilateral mistake". DSI made a mistake and you knew it. In that case, you can't enforce it, or get your bonus.

If you don't want to play, you might have a case to have the wire fees waived, and get your money back. But the bonus -- nada.

Just my opinion, not SBR's obviously.

[KGambler]

DSI made a mistake and you knew it.

That part is simply not true.

I had no idea that I was not eligible for reload bonues. In fact, they were sending me a lot of emails with bonus offers. When I spoke to them on the phone, they were not only telling me what bonuses I was eligible for, they were also saying they would upgrade me to "Diamond VIP Status". If they told you that, wouldn't you assume they are looking right at your account and see that your current status is "no points"?

Here's the other thing... books change the status of an account all the time. Because it's football season, because they have new management, because they have more data on you and know you just got lucky in the past, etc. I reviewed my records this morning because after posting last night I remembered that while getting crushed on MLB I did two book to book transfers into DSI. I was way down lifetime on this account when I spoke to the salesman. I had deposited at least $18K, cashed out $5K and the account was bust. I had actually lost $30K in the previous 3 months. So to think they were offering me a 25% freeplay with 6X rollover and an upgrade to VIP status, for a football season reload, is not at all surprising.

Don't you agree that a book can change the status of your account? Especially if you lose $30K in 3 months and are down big over the life of the account? It seems strange to me that you would expect me to "know" how they view my account at that moment. Time passes and things change... I have had my limits cut at other shops and then eventually raised higher. I don't consider this strange at all.

It's a 25% free play with 6X rollover for crying out loud, it's not like they are handing out money. I had lost $30K since June, my account was bust and I was down 5 figures for the life of the account. It's football season. It was not at all surprising to me that they were suddenly emailing me like crazy and offering bonuses.

Since wiring that 5K, I have won 7K. That was during the 9 day period in which I was told twice more that I would be getting the bonus. It seems like what happened is that my heavy betting and winning in the interim led them to renege on the promised bonus. In fact, they are now telling me "but you won. It's not like you lost. You won, and we will still pay you. We are not saying we won't pay your winnings. We will honor that. You can take that money out and go play somewhere else if you want." This is not how an "A" rated book acts. I guess I should have gone with sister-book Bookmaker in the first place. No reason to play at BetDSI if they are gonna get shady in the event you actually win something. Note that I am still down about $6K over the life of my account.

[KGambler]

When a non-owner offers you a re-up bonus after that, you're on notice that it might be (or probably is) a mistake. You need to confirm the offer with upper management before relying on it.

This has not been my experience in the industry. I have never had a shop renege on a bonus like this, except for sportsbook.com back in the day when they were always looking for a way to cheat people. But it's a lesson well learned. With a supposedly solid book pulling this move, I am definitely going to take your advice going forward. I will assume that I need assurances from an owner when accepting a bonus - even a 6X rollover, 25% freeplay, football season reload bonus. Read that sentence again - yes, this industry has really gone to shit in the past couple years.

Again, from what they have been saying to me I can read between the lines and see that they don't like that I deposited $5K and won $7k in the first week, before they even had a chance to apply the bonus. I guess seeing that I sometimes bet $3-5K on one game has unnerved them and made them realize the $40K rollover is attainable. I really think that is why they have gone back on their word.

[daringly]

They cut off your betpoints. They know you're sharp, you know you're sharp. If you're sharp, you must be extra-diligent when you accept a bonus. You knew (or should have known) that you weren't eligible for the bonus.

[KGambler]

They cut off your betpoints. They know you're sharp, you know you're sharp. If you're sharp, you must be extra-diligent when you accept a bonus. You knew (or should have known) that you weren't eligible for the bonus.

OK, fair enough. I see what you are saying. I "should have known". If you say I should have known better, I respect that opinion. I didn't know I wasn't eligible for a bonus. You are saying "well then, you should have". Fair enough.


Edit: And when he told me I would be upgraded to "Diamond VIP" I did immediately think "yeah, that won't last long" (see post below). But I never thought the 25% free play with 6X rollover was in any way exceptional or unexpected.

[KGambler]

The management is blaming the salesman, so I just wanted to address the failings of BetDSI management and how they can improve their processes.

When an account is deemed ineligible for bonuses, inform the account holder. Send an email or put a message in their account. Removing them from the promo mailing list would be another good step. Over the course of 9 days I spoke with 3 employees, and all told me I was getting the bonus. It was 3 for 3... 100% made the "mistake". I guess "shit rolls downhill" is the only reason the management is ignoring their own poor performance and focusing on the mistakes of others.

Also, with the betpoints... When they got cut off I thought nothing of it because I had already read on 2+2 that it's impossible to keep those unless you are a guaranteed long term loser (i.e. you like 5 team parlays). What they do when they lower your status is the betpoints just disappear over night and you have to call in if you want to find out what the hell happened. They should communicate that your status was lowered, why it was lowered, and what this means for the account overall. It can be a 3 sentence email/message.

[Hoser]

DSI is at fault. If they can't/won't honor the bonus, then they should at least wire your money back (including winnings) for free.

[lecubs28]

this looks pretty bad on betdsi's part. either hire people that are competent, or follow through when your idiot employees mess up. you can't pay people $3.50 an hour and then say "oops, customer service made a mistake! no bonus for you!"

can't bait and switch players like this. that's scambook behavior

[big joe 1212]

I don't know why this happens so often at books. If a customer is not eligible for a bonus why don't they put some kind of warning on their system so a clerk can clearly see this when a customer calls in.

If a representative offers a bonus, then a book should honor it. A company is responsible for their employees actions while on the job. In this case Peter should be reprimanded. He seems very incompetent by not only offering a bonus, but also offering a VIP status.

Also, DSI is incompetent by putting a $125 free play in the account and then taking it away. Why in the hell did they put it in? They seem very disorganized and that's part of the reason I've stopped using them.

They should at the very least offer a free withdrawal.

[mw00]

it's frustrating. i've lost money at dsi and they still wanted to renege on their bonus offer to me. after going back and forth then they would finally agree. even before i sent in the deposit i would tell the clerk to put a note that they would credit me with the bonus and they said it would be no problem only to get hassled when it's time to get the bonus. i agree..their cs should be better.

[bettingstation]

wow, this is a big problem with dsi, send a complaint to sbr team to address this issue...