1. #1
    miektheman
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    does dsi have the right to do this? feels like robbery

    they wont trasnfer my money to matchbook. fine (even though i was told by bookmaker that dsi does).

    now they want to not let me use my earned betpoints towards a free withdrawl? this is not right. and i only chose this book becasue they were top rated here at sbr. every day it tells me i have 9000+bet points. and now that i ask to use them, they tell me they are useless. this is blatant robbery. i never would have played with a book with such withdrawl fees and no way to get out my money cheaply.

    can someone here help me with this attempted robbery?

  2. #2
    miektheman
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    im fuming right now

  3. #3
    pimike
    SPORTS IS MONEY
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    Just have them send you a check for free. That is what the points are for. It clearly states this on there site. Not robbery at all. NO FORCE OR FEAR!

  4. #4
    miektheman
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    CS - Kim: One moment please, I will be with you shortly.

    CS - Kim: Yes sir you can

    you: what info do you need?

    CS - Kim: Where would you like to transafer the money to?

    you: matchbook

    CS - Kim: And how much?

    you: 8700

    CS - Kim: That will be a 200$ fee

    you: i know

    you: aka, robbery

    CS - Kim: Sorry sir, but apparently Diamond sport book do not transfer to Matchbook

    you: seriously?

    CS - Kim: I just informed by my supervisor

    you: what books do you do trasnfers to?

    you: i dont have a choice but to take my $ out

    you: you guys dont let me bet more than 500 for an undisclosed reason

    CS - Kim: dimes

    CS - Kim: bet jamaica

    CS - Kim: We have big list sir

    you: can i see it?

    you: cause matchbook says they accept from you

    CS - Kim: You have to mention the books you would like to know I can tell you if yes or no

    you: does matchbook trasnfer with any cris books?

    CS - Kim: With bookmaker

    you: and you seriously are unable to trasnfer me my money with diamond?

    CS - Kim: Yes sir sorry

    you: is this new or always?

    CS - Kim: Always

    CS - Kim: Is there anything else that I may assist you with today?

    you: hold on 1 minute

    CS - Kim: Sure

    CS - Kim: Are you still there sir?

    you: yes

    you: im looking through my recors becasue i know i was told you do trasnfers with matchbook

    CS - Kim: Sir Diamond sportbook do not transfer money to matchbook

    you: i did recieve this email from bookmaker and i know your all the same customer service

    you: We transfer to: Bet First Class, 5 Dimes, Bet Jamaica, Betehorse, Cascade (we do transfers to them, they do not transfer funds to us), Catalina, First Fidelity, Grande, Hollywood , Instant Action, Jazz/ABC Islands, Matchbook, Olympic/The Greek, Pinnacle ), Tradewins, Vegas Vic / BetVegas, WSEX (Not for DSI).

    CS - Kim: Can you send me link?

    you: wsex not for dsi certainly implies that dsi does do trasnfers with the other books mentioned, does it not?

    CS - Kim: Send me the link***

    you: you mean send you the email?

    you: to what address sould i forward the email?

    CS - Kim: Maybe they have given you the wrong information and I am sorry for that but we can not transfer funds to matchbook

    you: i never would have deposited and given you all my action if i knew this was the case, and i i knew your would be cutting my limits without explanation

    you: i feel tricked

    CS - Kim: One moment please, I will be with you shortly.

    CS - Kim: In that case sir you have to contact the wagering department so they can explain you why they cut the limits for you

    you: can you trasnfer me?

    CS - Kim: They don't have live help sir

    CS - Kim: Please call the Wagering department toll free number 1-866-946-2747.

    CS - Kim: They will be able to give you further information and help over the phone.

    you: i have asked multiple times to recieve an explantion over live chat or email

    you: i want documentation

    CS - Kim: Call them and they can send you an email

    CS - Kim: You have to deal directly with them sir

    you: can you ask them to send me an email

    CS - Kim: Sir you have to call them directly and ask them to do so

    you: lol

    you: great customer service i recieve!

    CS - Kim: I am sorry sir but that is the procedure

    CS - Kim: They are the only ones that can help you out

    you: ok, its just extremely poor customer service

    you: anyway, what are my withdrawl options

    CS - Kim: And if you don't contact them and ask for it they won't do so

    CS - Kim: As far as withdrawals go, there are several ways to receive payment. Roll over requirements must be met and the proper documentation must be on file (if you have used a credit card to deposit) before receiving payment. You’re welcome to receive funds via **,**, a paper check thru courier mail, and wire (for amounts of $5000 or more). Our payouts have a service fee depending on the method. All withdrawals are subject to approval by our Payout Department.

    you: what are the free withdrawl methods

    you: ?

    CS - Kim: Sir you can not have free payouts from us

    you: using my betpoints

    you: You can now redeem your BetPoints™ for a Free Payout once per week and even choose your preferred payout method.

    CS - Kim: No sir sorry

    you: i dont understand

    you: i have 9,832.12 betpoints

    you: how many do you need?

    CS - Kim: The thing is sir, that are not consider a recreational player, therefore all free payouts or bonuses were banned for you

    you: huh?

    you: this is the 1st i here that my betpoints are invalid

    you: every time i log on it tells me i have 9,832.12 betpoints

    you: are you taking those away from me retroactively?

    you: when did you plan on telling me this?

    you: this is not right

    CS - Kim: That note was posted on September 20

    you: posted where? to who?

    you: are you retroactively taking away my earned points?

    Your chat transcript will be sent to xxxxxxx@gmail.com at the end of your chat.

    CS - Kim: It was a management decision sir... I am sorry but there is nothing I can do about that

    you: can i speak to a manger please?

    you: im getting pushed around here

    CS - Kim: Our Customer Service Department toll free number is 1-800-5968946. Feel free to call us at any time for answer to your questions or doubts.

    you: i prefer live chat or email so i have documentaion of what is going on

    CS - Kim: There is no supervisor or manager over the live help, I am afraid that you will have to call

    CS - Kim: There is no supervisor or manager over the live help, I am afraid that you will have to call

    you: im going to file a complaint with sportsbookreview right now

    you: i was willing to pay 200 dollars to get my money in matchbook which i was told you do, now you wont do that

    you: and you wont even honor my earned betpoints

    you: i can see cutting me off, but you have to honor what you have already given me

    you: thats bush league

    you: i just want to be done with your website

    you: and you wont fairly give me my koney

    you: money

    CS - Kim: Sir I advise you to give a call to the customer service department and ask for a supervisor so they can explain you better the reasons why you are not consider a recreational player

    you: your missing the point

    you: i dont care what you label me as

    CS - Kim: We can give you a payout but you would have to pay for the fees

    you: but what about my betpoints i earned in the past?

    you: your stealing those away

    you: i wagered with you becasue of the points i had

    you: and i only ran up this large balance becasue i knew i could withdraw it to matchbook or use my loyalty points to recieve my money

    CS - Kim: Once more but that decision was taken by the management department sir

    you: management has the right to commit robbery? i was unaware

    CS - Kim: If you give them a call maybe you could work that with them

    you: i need everything documented

    you: especially with your website

    CS - Kim: You can ask them if they can send you the tape

    you: can you ask them for an excepttion to trasnfer my funds to matchbook?

    you: and i can be done with dsi?

    you: makes everyone life easier

    you: we can be done with each other for good

    CS - Kim: There are not going to be any exceptions on that

    CS - Kim: That is a house rule

    CS - Kim: Is not for you is for every client

    CS - Kim: I am sorry

    you: and stealing is a house rule too?

    CS - Kim: Give them a call and they will more than happy to help you out

    you: i cant call at work

    you: i can call tonight but im going to file complaint right now

    CS - Kim: Sorry to hear that, but i am trying to help you, I hope that you understand that I have to power in management decisions

    CS - Kim: Is there anything else that I may assist you with today?

    you: you have not helped me with 1 thing, not even close

    CS - Kim: Is there anything else that I may assist you with today?

    you: else? what have you already helped me with?

    CS - Kim: I give you all the information I could

    CS - Kim: Sorry if you are not satisfied

    CS - Kim: Is there anything else that I may assist you with today?

    you: please get rid of that word "else" and i can answer that question

    CS - Kim: Is there anything else that I may assist you with today?

    you: cant answer that, does not make sense

    CS - Kim: Is there anything else you need sir?

    CS - Kim: Sorry to interrupt... I just wanted to check in to make sure that I've answered all of your questions or concerns at the moment before I proceed to help another member?

    you: nto satisfied

    you: not

    CS - Kim: Is there anything else that I may assist you with today?

    you: yes, please explain why it says that i have 9,832.12 betpoints every time i log onto m y account

    CS - Kim: Those are points that you accumulate but because you were from loyalty program you can not use them

    you: why does it tell me i have them?

    you: is it a trick?

    you: dont you think you should have told me this?

    CS - Kim: One moment please, I will be with you shortly.
    CS - Kim: One moment please, I will be with you shortly.

    CS - Kim: I am sorry

    CS - Kim: I do not take care of informing customer about that

    you: does anyone?

    CS - Kim: You call customer service and ask for a supervisor

    you: or is it supposed to be a surprise when a customer is ready to withdraw funds

    you: i cant talk on the phone at work and i prefer to have the poor customer service and robberies well documented anyway

    CS - Kim: Is not that we have a poor customer service, is that you have to talk to a supervisor

    you: i cant talk on the phone about gambling @ work

    you: at i want this sttled asap

  5. #5
    miektheman
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    they wont send me a check for free, they are telling me i have no free payouts. nice time to tell me, the second i ask for a payout

  6. #6
    pimike
    SPORTS IS MONEY
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    CS - Kim: Is there anything else that I may assist you with today?

    you: please get rid of that word "else" and i can answer that question

    CS - Kim: Is there anything else that I may assist you with today?

    you: cant answer that, does not make sense



    Classic


    Dude sorry to hear this. However in their fine print they do have the right to screw you if they determine you ar a pro rather ten A recreational player.

    Sorry to hear yoou went through this.

  7. #7
    soxwin1917
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    If you're willing to pay $200 to transfer your bankroll why not pay what it takes to withdraw it and then deposit at matchbook?

  8. #8
    miektheman
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    soxwin- matchbook will reimburse the 200 dollars as commision credits

  9. #9
    miektheman
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    well finally convinced them to give me 1 free check. now i have to figure out how to withdraw the rest. still pissed

  10. #10
    xxxvince
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    how someone will get label as professional gambler, not just a recreational gambler
    just wondering

    miektheman feel your pain, hope u get everything worked out, gl

    i had a wager paid wrongly, they couldnt help me with live help, called the phone dept they guy was just mumbling and said call us back in 5 hours we will fix it (it was at 4 am central time). took them till noon to fix that.

    call them up, i know its hard to understand them but if you get the right person that can understand you, they will help out. i am with dsi too, some issues they rather deal over the phone.

    dsi has been good to me, so its all god

    hope u get ur issues and money clear soon mike

  11. #11
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by miektheman View Post
    well finally convinced them to give me 1 free check. now i have to figure out how to withdraw the rest. still pissed
    Your free check will take 1 month, I actually don't recommend that.

  12. #12
    soxwin1917
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    Quote Originally Posted by pimike View Post
    Your free check will take 1 month, I actually don't recommend that.
    My last free check took 3 days....

  13. #13
    pjesnik24
    kicked out
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    Cascade (we do transfers to them, they do not transfer funds to us)

    that is funny...

  14. #14
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by soxwin1917 View Post
    My last free check took 3 days....
    Nice!!! The freebe is usually regular mail not by delivery.

  15. #15
    Halifax
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    I can say for a 110% fact that I did a book-to-book transfer from DSI to Matchbook ... not exactly sure when, but my best guess is about 9 months ago.

  16. #16
    fixxer
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    Wow....Kim was calm, and tried to answer all your questions, the problem is not with her, still, this case is interesting...

    I am sure that DSI must have sent you an email that you are cut out from all bonus and loyalty programs...

    Also when I asked for a supervisor (which happened at 3-4 bookies in many years), they always got one to the live chat...and it's not a customer friendly option, to only give this information by phone, as this would cost a lot for example for European customers (in spite of the toll free nr, have to pay for an overseas call, which is not cheap)

    DSI didn't break any rules in this case, but didn't handle this situation as a professional bookmaker should - for sure.

  17. #17
    TheBeautifulGame
    Y.N.W.A.
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    Although, I can understand you're annoyed at the book but there is no point in taking it out on the Live chat rep. I once worked for a book on live chat and there was nothing more annoying that someone staying on chat demanding answers that I could not physically give. She assisted you to the extent that she could.

  18. #18
    mbynwa
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    Quote Originally Posted by xxxvince View Post
    how someone will get label as professional gambler, not just a recreational gambler
    just wondering
    I had the same kind of problem as the OP, DSI just removed my points i was told this was beacuse i only ever deposited when i recieved a bonus. Couldn't really argue as i only deposited to get the bonus so they worked out what i was doing lol.

    Still kind of sucks though.

  19. #19
    HeeeHAWWWW
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    Quote Originally Posted by fixxer View Post
    I am sure that DSI must have sent you an email that you are cut out from all bonus and loyalty programs...
    They don't :-) Just suddenly one day you logon, and all your thousands of betpoints are missing.

  20. #20
    Climate
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    My advice is always be nice to these people even when you are taking a high hard one. It's kind of like a waiter or waitress in a restaurant.
    Piss them off and I guarantee you will be eating snot sooner or later, probably sooner.

  21. #21
    miektheman
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    foxxer- not only have i never recieved an email, my account still this morning tells me i have 9800 and change betpoints.

    and i was positive i could trasnfer close to 5 figures to my matchbook account. and then im told no. and my limits at dsi are 500. this is basically freezing 10000 dollars of mine. i could imagine most here would be beyond frustrated if it was their money.

    and not posted here is an apology to kim at the very end of the chat. she seems to say no worries but i guess she still may be pissed.

    finally, the amount of the check withdrawl is still in my account this morning and i hate this. it should be taken out of the account immedietly upon request.

  22. #22
    trixtrix
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    i'm shocked to hear that matchbook actually reinburse your bookmaker transfer fees in form of credits, do you know if they do this for wsex? i must ve lost couple hundred transferring my wsex balance to matchbook.

    addtionally, does any of the other books reinburse you if you make a transfer from bookmaker?

  23. #23
    miektheman
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    I think matchbook will only cover for cris books and its 2.5 percent of the transfer up to 200 dollars. I think they said they will also cover wsex fees but just one time. But no other books fees will they cover

  24. #24
    Marauders
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    Matchbook will give you the $50 transfer fee in the form of commission on the first transfer you make from WSEX to Matchbook. There is a rollover involved and this was about 2 months ago, so I don't know if they still reimburse the transfer fee.

    Marauders

  25. #25
    InThisMoment
    hello
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    Reading your chat I don't see why you were rude to the CS manager, Kim. Seems like she went out of her way to try and help you and in her limited job capacity had zero authority to change policy.

    It's sort of like yelling at the customer service person at BkofAma because they raised your ATM fees.

    Whether they were right or wrong doesn't excuse your behavior towards her, imo.

  26. #26
    Chuck Sims
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    According to Matchbook Deposit/withdraw interbook transfer page, CRIS/Bookmaker/Betmaker are listed. No DSI.

  27. #27
    miektheman
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    chuck- im SURE matchbook would have no problem making it happen. they told me. maybe i was a little rude, but i have not been treaten right by dsi. and i was told they do trasnferswith matchbook before i deposited. i know it.

  28. #28
    Chuck Sims
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    File a complaint with SBR. If DSI does transfers with MB, then they should allow you to do a transfer.

  29. #29
    poker_dummy101
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    pretty obvious they transfer to matchbook...

    CS - Kim: Where would you like to transafer the money to?

    you: matchbook

    CS - Kim: And how much?

    you: 8700

    CS - Kim: That will be a 200$ fee

  30. #30
    Arilou
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    That is just the cost of doing business at CRIS/DSI/Bookmaker, like debit card overdraft fees or credit card interest. Getting your money in and out is not going to be cheap unless they actively think you're a sucker, and at least now you know for next time. The good news is that you can do much larger transfers without them jacking you for any more than the $200, so if your bankroll can take it I'd try to get to the point where you want to move at least $25k if you intend to stay at both books.

    For DSI to be worth it given you also know about and use Matchbook, you need to be able to leave the money there over the (very) long term. The good news is that keeping even a very large amount there is about as safe as it gets.

  31. #31
    miektheman
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    there is no point in having a large sum in any book when withdrawing from it is so expensive (or trasnferring). AND they limit you to 500 max on everything. thats the screwjob here. never would have ran up a large balance there if i kney they would limit my wagers and my withdrawl options

  32. #32
    DeluxeLiner
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    this is lame of them...i think you can get your money out (eventually ugh)

  33. #33
    TeamPlayer
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    DSI not deserve "Professional" rating

    The fact is that SBR's "professional" rating for DSI is wrong. It should be rated a "recreational" book.

    SBR should be embarrassed that many people have wasted money playing at DSI because of this bogus rating.

    I've written about this topic last year as have others. DSI will limit collar customers who actually make money and they will take away the customer's already earned betpoints without telling them.

    And it doesn't matter if the customer is 100% within all the rules stated on the DSI website. They don't want winners, period!

    Again, SBR should be embarrassed that they claim DSI to be a sportsbook for "professional" players. Nothing could be further from the truth.

  34. #34
    pimike
    SPORTS IS MONEY
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  35. #35
    purecarnagge
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    Retroactively being screwed and still no SBR staff post....

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