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WH are THIEVES!!!!!!!!!!!!!!!!!!!!!!
These guys from WH are THIEVESSSS!!!!!! So this happen d before 2 weeks, waited 9 days to resolve my issue Here is my story:
I was playing from Toronto, but before a month I moved to UK. So I asked them : " Will be a problem for you if I play from UK??? " they told me that I've got to change my address, so the only way was to close my account and reopen a new one, everything was done from the WH agent and he assured me that there will be no problem with my account!!!! Few deposits for 5k, a long betting history, 6k winnings, they returned my deposits and stole my 6k winnings, the first reason they gave me was a "duplicate account" , but after they realized that I have a few copies of my chat conversations with 'em they sent me this bullshit!!!!
Subject: Your William Hill Account We write further regarding the status of your account with us.
First, we would like to apologize for the time it took us to get back to you. Due to the nature of your concern, we needed to coordinate with several teams in order to gather accurate information.
Upon thorough investigation on your account, we regret to inform you that per Management's decision, it will remain closed and funds will be withheld due to breaching our Terms and Conditions.
Whilst we understand that you may be unhappy with this action, we can assure you that this has been diligently investigated and has undergone a full thorough review by a group of our dedicated agents.
Kind regards.
Theresa
Management Team
William Hill Online
(The agent is listening)
and this is the chat conversation before 13 days
Arabella: Hi, you’re speaking to Arabella. How may I help you?
****: Hello, my username is *****
Arabella: Hi *****.
******: I wish to change my address cause I live in London UK now
*******: Can you please help me with it?
Arabella: Let me go ahead and assist you with your concern.
*****: OK
******: Thank you
Arabella: I will need to verify your account in compliance with our standard procedures. To do this, I will ask you some questions regarding your account. Can I please have your username, full name,date of birth, email address and your full registered address as registered on your account?
*******: *****************
Arabella: Please verify the address that you registered on your account.
Arabella: Are we still connected?
*******: yes
*********: you want my new address?
Arabella: Please verify the address that you registered on your account.
Arabella: The address that you registered on your account.
******: I'm sorry
*******: I didn't understand you
Arabella: Please verify the address that you registered on your account.
*******: ***************
Arabella: Thanks.
Arabella: And please confirm the answer to your security question- Mother's Maiden Name?
**********: *********
Arabella: Thanks.
Arabella: One moment please.
Arabella: Thanks for waiting.
Arabella: Upon checking, your account will be closed so you can reopen a new one
*******: it's closed? so I must open a new one, is that right?
Arabella: Yes.
*******: and there'll be no problem with my account, this'll be not a duplicate account?
Arabella: No, because it is closed already.
******: Ok thank you
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Originally Posted by Dunhill
