[tachi]

I took the SUB,withdrawed and deposited again for a reload offer.
but this time I was unable to place bets.
Decided to withdraw and they canceled my withdrawal /second transaction/
and then confiscated my money.

28/06/2013 11:18 Ajuste manual Monedero Ajuste manual-90,00 € 0,00 €
28/06/2013 11:17 Transferencia sali...Skrill Monedero 90,00 € 90,00 €
26/06/2013 17:06 Retiros Monedero Skrill-90,00 € 0,00 €

Anybody has experience with the spanish regulator?

[4-8-15-16-23-42]

Have the same problem:

26/06/2013 16:32	Ajuste manual	Monedero	Ajuste manual	-100,00 €	500,00 €
26/06/2013 16:32	Transferencia sali...	Skrill	Monedero	600,00 €	600,00 €
26/06/2013 15:32	Retiros	Monedero	Skrill	-600,00 €	0,00 €

[4-8-15-16-23-42]

They added this to their terms:

8- La promoción solo es aplicable a usuarios registrados con DNI/NIE.

But there wasn't this in their terms when I registered. Where can I write complaint?

[juanluis]

Hi, i am from Spain, and i see the problem is you don´t have your residence here. The law started one year ago, and until now everybookies have been safe, so i dont know exactly the process for a complaint. The goverment regulator is DGOJ ( Dirección General de Ordenación del Juego). There is a section to complaint on his web :

https://sede.cnjuego.gob.es/es/sugerenciasyquejas

But you need an electronic certificate, so you can write to:

dgoj.sugerencias@minhap.es . Good luck.

[tachi]

their answer is: "Te fue concedido el Bono de Bienvenida del 100%, pero no debería haber sido así.Este Bono solo se concede a residentes en España con DNI o NIE."

ok,but do they have the right to confiscate a new deposit?

[BetMadMonkey]

These crooks stole my withdrawal too, why verify my account if I don't qualify for bonuses.
Don't deposit here if you value your cash.