[Alekiri]

Hello my account on gr88.com
I am playing on 15 may my balance 982 euro on screen.


16 may they down my limits to 5 euro i must complete over 800 euro bonus rollover on 5 euro ok.
But 18may my balance 940 euro. I have 8 bets on hockey - 40 euro (win is 69.6 euro) my balance must 969.6 euro but i see only 69.6 euro.
9 days they only promise

dialog 18 may
23:14Customer Support: Hi, how can I help you?
23:14Aleksandr: where is my money??
23:14Aleksandr: i have 900 euro and 40 euro bet
23:14Customer Support: Could you pleas especify more?
23:14Aleksandr: my 40 euro bet win
23:15Customer Support: Please provide me with your username or email
23:15Aleksandr: my balnce must 969 euro
23:15Aleksandr: i see only 69
23:15Aleksandr:
23:15Customer Support: Thank you. Please give me a minute to check your account.
23:16Aleksandr: i have all screenshots
23:16Aleksandr: you guys have a big problems
23:16Aleksandr: if not pay
23:17Aleksandr: my money
23:17Aleksandr: you down my limits to 5 euro
23:17Aleksandr: ok
23:17Aleksandr: but money must send
23:18Customer Support: I will forward this issue to our technical team for further investigation. We will get back to you via email as soon as there are any updates on this.
23:18Customer Support: Rest assured that all money lost due to our system error will be refunded to you.
23:19Aleksandr: i play over 20 bookmakers but dont see anyone
23:19Aleksandr: what a system error
23:19Aleksandr: omg
23:21Aleksandr: how ma ny times
23:21Aleksandr: i must wait money
23:21Aleksandr: i can bet i must complete bonus rollover
23:22Customer Support: We apologize for the inconvenience. We will do our best to resolve this issue as fast as possible.

answer e-mail 20 may

Hello Aleksandr,

We apologize for the inconvenience. Oue developers are still investigating this issue. Please be assured that the funds will be reimbursed to your account once the problem is fixed.
Regards,
Mia.
GR88 Support Team


answer e-mail 22may
Hello Aleksandr,

Thank you for contacting us. I have contacted our developers team for recent updates regarding your situation. We expect a resolution shortly.
We appreciate your patience regarding this matter and we will contact you as soon as possible. If you have any further questions, please do not hesitate to contact us.
Regards,
Sam
GR88 Support Team
Support@GR88.com

answer e-mail 24 may

Hello Aleksandr,

We have been informed by our colleagues from Bulldog777 that you have contacted them regarding your balance issue on our website.
I have checked the correspondence with our relevant department, but, unfortunately, there are no updates regarding this issue. I have sent a reminder to them and asked to inform us of any news.
We apologize for the inconvenience. We are doing our best to resolve this problem as fast as possible.

Also, please take notice that our colleagues at Buldog777 will not be able to help you with issues regarding our website as they do not have the relevant information. Please contact us for future inquiries.

Kind regards,

Anthony.

GR88 Support Team
Support@GR88.com

[dealer wins]

I would edit out all your personal details from that screenshot pronto!!

[Digo]

At least they are here to help you!

[OnkelChris]

It happens especially with D or lower rated books that money dissapears without any explanation. I don't get how someone can deposit money there in the first place. Must be some kind of paroxysm of gried.

[Alekiri]

And?? you promise 24 hours. Today is 1 june support and live chat only promise
i send next complaint to you licence regulator

[Alekiri]

you added me only 626 euro. Where is another 274 euro???

[Alekiri]

Hello Aleksandr,

I would like to inform you that our developers have finally resolved that balance discrepancy issue and that the missing 273.53 EUR were issued to your account.
We apologize for the delay and any inconvenience caused. Thank you for understanding.


After 24 days they added my real balance.
But i wait my withdrawal 30 days only promise
Guys who wait money on gr88.com geobet.com and bulldog777.com i think all must collective complaint to licensed regulator http://curacao-egaming.com/

[Alekiri]

Guys they closed my account with this conditions Hello Aleksandr,

This is notice that your €100 Skrill deposit has been returned, and your GR88 account permanently closed.

After an account audit it was determined that you breached the site terms and conditions on multiple occasions. Specifically by circumventing sportsbook betting limits up to 23 times on a single event in an attempt to take advantage of the system.

This decision is final.

Sincerely,

Yes i bet 23 times on 5 euro 1 match but is 115 euro standart bet on match (they down my limits to 5 euro i must bet fast to complete rollover) they added to my balance stel 900 euro after 28 days and after 3 days close WTF??? i hope gr88 goes to hell ffking stealers

please help me win 1233 euro is very big money on my country

[vercer]

This is a joke ,why they were accepting these bets if it's against their terms and conditions (if there were such terms in the first place?) if they won't pay you they should be blacklisted.

[Alekiri]

i dont see terms and conditons multiple occasions if bookmaker accept all bets he must pay right?? I think they want kill all big balances over 1K+ euro nice guys closed account after big win ffking cheaters
p.s and this bet 23 times is lost

[Alekiri]

16 may they down my limits to 5 euro and i bet 23 times on hokkey switserland -chesh republic and lost all bets on screen you see on 15 may bet 100 euro accepted on 16 may only 5 euro i bets on 1 market 10-20 times is 50-100 euro

where is the site terms and conditions on multiple occasions