[Viktork]

I need your help with bookmaker "mooregames.com". My username mooregames : ViktorK

I made ​​a deposit 500 USD (22 Apr 13 16:01 CET) Before the deposit I asked chatting with support and found out that they pay no more than 24 hours.
I made a few bets on that day and decided to book a test payment of $ 100. They came into my account after 3 hours. (100 USD 22 Apr 13 21:44 CET). I won a few bets and ordered to pay a further 2 payments of $ 350 and about $ 2,000. After 24 hours of waiting for the money is not received.
I started to worry, and wrote again to the live chat, they promised to pay me very soon. The next day there was no money. I began to worry and ordered another payment on more than 1000 dollars. So far, no money. Last day I made two bets on football and basketball. Both won the bet. In the evening they sent a letter offering reload-bonus. My e-mail's of payments they are silent. 28 April I could not go to my account, my password does not fit, then I pushed to recover the password, but the letters with reference to the password recovery does not come to me. Previously, they always come in a few seconds. I have all the bets and odds on which I have to bet. I also have a screenshot log in of my account.
I won 3,500 euros+. It's a lot of money for me and I am very worried that I might be fooled.
p.s. : The home page mooregames.com has a link to their share in the payment of extra money in the event of a delay. I want them to pay them too. All the extra money I give to the SBR.
https://www.mooregames.com/more-quality/
My account full verification.
(Dear Viktor, Thank you for submitting the requested details to us.
These have been verified and approved.Your cooperation on this matter was much appreciated.
If you have any questions, please contact us at support@mooregames.com
mooregames support)
Few days later I was able to get answers to the live-chat :
Me : Hi support
Support Moore Games: hELLO1
Me : ))))))
Support Moore Games: My name is Maria. How can i help you?
Me : Perfect
Me : Maria , I did not come to the password recovery link
Support Moore Games: Could you please give me your username?
Me : Viktork
Me : Maria are you here?
Support Moore Games: One moment please
Me : Ok Thank)
Me : I like support live-chat Mooregames
Support Moore Games: Thanks! Nice to hear that!
Support Moore Games: As i can see we sent you a reset passord email twice.
Me : I have not received e-mail's
Support Moore Games: I will send you another link to reset your password.
Me : you send link to viktork**@yandex.ru ?
Support Moore Games: Yes, this is the email address that we have in our database.
Support Moore Games: I have sent it again right now.
Me : i check e-mail, now not new e-mail's
Me : Last email from mooregames : MooreGames rewards You! 75% Reload Bonus
Me : 27 April
Support Moore Games: Is there anything else i can help you with?
Me : Please send me link to live-chat, e-mail not recieve
Support Moore Games: Strange. I see here three reset password emails sent to you including the one i sent right now.
Me : May be change e-mail ? I don't recieve e-mails They used to come last reset 22 April
Me : after 22 April i not recieve emails with link password
Me : may be change email ?
Me : Or send to live-chat link , i say all my data profile information
Me : i want to play
Support Moore Games: The address matches the one you gave me earlier.
Me : I do not receive emails from you. I can show you a screenshot. Please you can send me a link to the live chat?
Me : My data profile : Viktor Carpenko, Russia , Volgograd , ********************
Me : I complete full verification 17 Feb 2013
Support Moore Games: I see your account, and everything looks fine.
Me : My last bets : 1st quater basketball and Under 3.5 Goals ice-hockey
Me : i want to play, but i don't recieve email with reset pawwsord
Me : please send link to live-chat
Me : i can send all my documents
Support Moore Games: You should wait a couple of hours. I have sent you another email a few minutes ago.
Support Moore Games: Maybe you have deleted them by mistake.
Support Moore Games: Check the spam too.
Me : No, Spam 0 email-s. Please send link to live-chat, if you need my documents or data information or bets history - i can show or send
Me : i want play today
Me : help me Maria)
Me : Maria are you here?
Support Moore Games: I can see your bets history but as i said, you should wait for our email to reset your password.
Me : please send link to my another email vip-skrill account ibisa2088@gmail.com
Support Moore Games: Unfortunately i can?t sent the reset password link to another email addres than the one listed in your account.
Me : Give me your email, i send email with request new password from viktork**@yandex.ru
Support Moore Games: support@mooregames.com
Me : I sent two letters requesting to recover my password, but received no response
Me : i re-send now give me 20 sec
Me : Send complete
Me : Hello, Maria. My username - Viktork When the password recovery work? Send me a link to password recovery. Do not automatically reach. Thanks in advance.
Me : Karpenko Viktor Me : check please you email
Me : *** - link screenshot for you (show send my email)
Support Moore Games: I received the email and i sent you the reset password email again.
Support Moore Games: Please wait until you get the email and reset your password.
Me : mysticism, how long wait ? Emails come instantly
Me : Send link to live-chat please i can send all my documents from viktork88@yandex.ru. May be you email have problem to send email to me Me : ?
Support Moore Games: Have a nice day!
Me : I have another question Maria
Support Moore Games: Sure. Tell me.
Me : mooregames have a finance problems ? Why my 3 cash-out's not complete ?
Support Moore Games: We had many transactions due to our new promotions and it takes longer time for the financial department to process all of them.
Support Moore Games: Jessica and Sarah are my support colleagues but all depends on how many transaction our financial dep encouter.
Support Moore Games: Not every day but every transaction.
Me : we are ready to payout 20% extra of the withdrawn amount for every bank day of an eventual delay
Me : I excluded Saturday & Sunday
Support Moore Games: My mistake, i was not informed about this.
Me : if the password does not come within the 1 hour. can you send me the password in the chat after 1 hour?
Me : I want to play poker,bets or casino today.
Support Moore Games: I will make a note and i will send it to you again within one hour.
Me : Ok. I'll be back in an hour. So as a result of payments? when the promise to send the money?
Support Moore Games: As i told you, as soon as the financial department reaches your request.
Me : Good. They know about 20% extra money every bank day?
Support Moore Games: Yes.
Me : Ok. will be here in 1 hour, if I not get a new password
Me : thank you Maria
Support Moore Games: You are welcome!
Support Moore Games: Bye!


It was the last response from them. They just keep quiet and do not say anything. I'm sure they have big problems with payments after their promotions on the semi-finals of the Champions League.https://www.mooregames.com/double-th...mpions-league/

[touchback]

It is the time of year... we will be seeing more and more of these type of threads and posts. Good luck...

[Viktork]

Wow that sounds a little scary. Although SBR has obv seen your post because they have edited it, you should still file a complaint here : http://www.sportsbookreview.com/sportsbook-complaint/

Best of luck getting paid.

Thank you. I sent a complaint. I hope I will get help from the SBR , and they will help me get my winnings.

I also found the sad news - they have lost their license to Curacao.
http://validate.cyberluck.com/valida...a-7b230a00002a
but the site is not yet closed.
Has anyone received payment from them in the last days?

[BranchDavidian]

Thank you. I sent a complaint. I hope I will get help from the SBR , and they will help me get my winnings.

I also found the sad news - they have lost their license to Curacao.
http://validate.cyberluck.com/valida...a-7b230a00002a
but the site is not yet closed.
Has anyone received payment from them in the last days?

I see that you found adriana1977's thread about Mooregames. Maybe you could try phoning the site and asking to speak to this Bingo Rimer that the shills kept fawning over.

[gypsikanu]

Hello, i have also an account with mooregames, my username with mooregames is gypsikanu, i have made a withdrawal request almost two weeks ago of 1000 euros and i didn t receive any of my money untill now. The only email that i have got from them is this one Hi xxx,
We confirm your withdrawal request and we will soon approve it.

Please be patient until all standard procedures are followed!

Regards,
Christian


i have also seen also that they don t have a valid license anymore to operate, they lost it one or two days back because before their license was fine. I don t know also what to do , i have also filed a complaint to SBR and see what can they do in this case

[Viktork]

Anyone got paid? Or response from Moore or SBR?

[Alanetw]

Hi there

Looks like nobody including myself for 1800gbp is getting paid.

Live chat constantly offline and no response to emails to finance/support.

Have filed a complaint with our friends here at SBR let's hope they have more luck than us.

I notice also that they are still accepting deposits so everybody BE CAREFUL and avoid at all costs.

[Alanetw]

When did you guys submit your complaint forms?

Are both your accounts now closed?

[gypsikanu]

HY, I have made my complaint to SBR on the 10th of may, the only email that i have got from them is this one Thanks for writing.
Has MooreGames given you any more information since you requested that payout?

-SBR

I cannot access my mooregames account , it says wrong username or password, I think they have closed my account because I didn t change my password or forgot it.

Can you please tell me what are the legal steps to sue Bingo Rimer and mooregames ???

[ewesaba]

Hi,
Im in very similiar situation. I log in to my mooregames account and try to cashout my funds (about 700 euro) but cashout options was not working. When I was trying to log in few hours later - "wrong username and password". Live chat always offline, no replies to email (seems like their email adreses not working now "Mail delivery failed: returning message to sender").
Did not filled complaint yet but Im gonna do it if thay will not contact me or let me login tll monday.

[dikefale]

Looks like they have lost betting licence,sad to say to you guys,but it looks like they are gonna take funds and leave.

[gypsikanu]

Their website is not running anymore,they have dissapeared with the money. I haven t met this situation with a bookmaker in all my life.

SBR can you please tell us what can we do against mooregames.com ? I want to take them to court and sue them, Samir Mujagic and mr Bingo Rimer also

[Viktork]

Guys, i think moore are dead

http://thepogg.com/complaint/moore-g...at-win-of-24k/

[SBR Forum]

the only email that i have got from them is this one Thanks for writing.
Has MooreGames given you any more information since you requested that payout?

-SBR

Yes, SBR has received a few MooreGames (unrated) complaints. Unfortunately all information at this time is consistent with the sportsbook scratching their business and going off-line. A report is coming out later today.

SBR doesn't offer legal advice but suing a "company" like this would likely be very difficult. They claimed to have a sub-license to one of Curacao's master gaming licenses, but they appeared to host their web server in the UK. Whatever information that can be verified will be passed on to players, but it doesn't look good.

[gypsikanu]

Thank you for this update SBR, can you please tell us the players involved with this situation what are the legal steps that we need to follow in order to get our winnings from this bookmaker? I for example I want to take them to court, you told us that you don t offer legal advice but maybe you can provide us with some companies (individuals - lawyers ) that are into this bussiness and they can help us out here.
I hope my pledge will be listened and replied to.
Thanks

[Alanetw]

Gypsikanu

I know you are gutted at your loss, we all are.

But you are not reading the SBR reply properly.

They don't offer legal advice and that is exactly what you are trying to get out of them.

I suggest you wait for SBR's posting on the homepage and get what you can from that.

Speak to Neteller and ask them to help you, no guarantee at all but you can also search the net for the advice you require.

[milank]

moregames licence shows as inactive so they are out either curracao licence means nothing

[gypsikanu]

Hello again, i wrote to curacao e-gaming but they failed to respond untill now and when i tried to call them they said to me that the complaints and stuff are handled only via email, not via the telephone....I am also waiting for a response from SBR but also nothing happens.
Can you please tell me SBR how can I take these guys to a legal court? Where can I find more information about mooregames and massivegroup?

[Smurre111]

Here is a bit of fun facts about Bingo Rimer.

From a small town i south of Sweden. Works as photographer for magasines similar to Playboy and FHM. Have mad a porno with an ex that leaked out to the internet. Not known in Sweden as being one of the most thrustwhorty guys you will hear about. And once they used as swedish porno star as model for Mooregames when inviting to an event.

Sry fell for you man but smelled bad from the start.

[touchback]

You got pray just to make it today... Hammer Time. OOOPS, Sorry I meant just to get PAID today... Hammer Time.

[gypsikanu]

Hello and thank you for the facts and figures about Bingo Rimer, i don t know how these information will help me in a legal case although.
I am still expecting a resolution of for some extra information from SBR but nothing untill this moment.
I also wrote to curacao e-gaming the guys that had the license mooregames but they also failed to respond untill this moment.
Does anybody knows how a betting company can be sued? What are the legal procedures here?

[OnkelChris]

And you think you will get your money from an offshore sportsbook in a legal way? It is not worth the effort. Money is lost. In future you better stick to bookmakers with a good reputation. Bingo Rimer <--

[gypsikanu]

Hello again, can you please tell me when we can get some information out of this bookmaker?
SBR any update on the situation?
To what legal body should i make a complaint?
Please i am waiting anxious for some answers

[gypsikanu]

Hello again, can you please tell me when we can get some information out of this bookmaker?
SBR any update on the situation?
To what legal body should i make a complaint?
Please i am waiting anxious for some answers for more than one month now, still nothing/

WHERE IS SBR IN THIS CASE???

[traxmub]

Bookmaker is done. Forget about your money.

[gypsikanu]

Can SBR give us some update with the situation of mooregames ??? SBR allegedly told mooregames they will pass all information about this bookie to the players in order for us to get this bookmaker into a trial or something.

Is SBR still around to hear our voices?

[jimbo747]

Ok... Lets say SBR get you all the info (not sure what they'll give you that can't be found within an hour of googling). You find a lawyer (more £££), go to a judge (which country are you planning on doing this?) Judge awards you a win, because mooregames 'management' didn't turn up to defend.... Yay! Problem is, how are you going to get the money, and who are you getting it from? I lost a couple of hundred in Beted which I'll never see again, but have been paid by some of the dodgiest books on Earth, all part of the game. In my greedier days, I would have probably been stung by this place, you just need to be far more wary these days, especially during close season with no major footy on.