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Highly disappointed with BetDSI service
This is probably my first thread I have ever created and it is because I have never felt a sportsbook treat a customer like me so shitty and have so many rules and regulations in place to keep my money hostage. I would think sportsbooks would love to have me as a customer as I do not ever withdraw and I keep on depositing like clock work. Instead, you have a sportsbook like DSI that have a small minded concept of how they want to operate and that is keep the money in at all costs even if it makes the customer feel like shit.
First I will start off saying I have never made a withdrawel at DSI before. They had a mailing address from 4-7 years ago so you can estimate that as the time frame from when I first opened my account. I am not quite sure when I opened it though and in that time period I have never made a withdrawel or even made a withdrawel request.
Last night I have the brainstorm to transfer money to my pinnacle account as it is currently empty. I enquire to DSI and they say yes they have it! I say great, let's get the party started. It was around 4 AM, so they say call in during regular hours as the managers are out. I say no problem. They also tell me the fee's are $100 and you can transfer up to $5k. (I will leave my commentary out about the $100 interbook fee.)
This afternoon I call to get the transfer started. This time they tell me they cannot do it. I need to have 2 withdrawels before they can do a book 2 book transfer. The guy tells me it is on their website this rule. I ask him to show me and walk me through it. He has me click on the Sitemap of a website. If you know much about website design, the sitemap of a website is for Google to use to properly catagorize your site. It is lesser used for the user as a navigation tool. In any case the guy spends 15 minutes trying to find it for me. He cannot because he cannot find it. He talks to a supervisor and they say it is in their internal rules. If you can imagine this is starting to get my blood boil as it is making me feel like they are putting these rules to keep my money hostage.
Now I'm starting to get livid. I ask him how much can I withdraw by cheque. He says $2500. I say on the website it says $3000. He says let me verify. He goes in and spends another 10 minutes, finally I tell him what he needs to do to see where it says I can withdraw $3000. He see's what I'm talking about. Then he goes to a supervisor for 5 minutes to verify. He comes back and says that $3000 is only for diamond members.
First of all what the penetrate is a diamond member and is my money not good enough that you cannot honor what you have posted as your limits on your website which is what I see when I login and go to my cashier. He goes and verifies and yes I am not good enough to take out $3000 when it says $3000 instead they play these games like I can only take out $2500 and they hope I will lose my balance.
Needless to say do not be disillusioned by the charming and inviting chat sessions you may have with them. It is all macro keys and if you ever have to deal with a real person you will see what they are really about. They have lost a customer.
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Originally Posted by djefferis
