[montolivio]

Hello.

I writing you for ask help about problem that I have one one fraud bookmakers that i not succeed to resolve more than one year.
The bookmakers doxxbet.com (working under LGA-malta licence) froze my account one year ago and refuse to send me the money that I deposited+the winning.
They hold me total more than 12,000 EUR
in the beginning they told me that they need to make verification about my paysafecard vouchers deposit.
after few weeks they stopped to provide me information and decided ignore all my claims.
it is impossible that it's take more than 12 months fot check the account, I think they want to steal my funds that I won.
in the beginning they told me that this case under investigation of the authorities (and not told which authorities exact) but they are never asked me to provide information or to answer about questions no by the bookmakers and not by the authorities (that I believe that the authorities not involve in this case and the bookmakers lie that they involve) from the simply reason that noone talk to me more than 12 months because if there is an investigation I should have a part maybe not in the first month but also 11 mounts later no information?
if the authorities does involve then I do believe that I has get an information in this long time.
I also spoke with PaySafeCard about this case the money I deposited by their payment system and they told me that everything is fine and the transactions was approved and transfered to the bookmakers by 100%.
I do not have correspondence with the bookmakers because the simply and known reason that they never answer to my emails been 12 months and everytime I call them by phone (+421 903488488 their slovak phone number) then they hang up the phone.
This is actions of fraud bookmakers.
I already contacted LGA the operator of their licence, but also from them I long time didn't hear for resolve this case.
What can I do with this case?
I will be happy if someone can assist me for receive my funds back.

Thank you...

[SBR Forum]

DoxxBet claims your transactions were allegedly with stolen Paysafe cards. They say they've been answering questions about the transactions you made to legal authorities in connection with a larger scheme, and that the LGA is aware of all facts pertinent to your claim.

[montolivio]

Really?
from where they know that I didn't bought about paysafecard vocuhers?
I spoke with PaySafeCard customer service and they told me that averyrhing is fine with my transactions and the money was passed by 100% to the bookmakers.
it's nice that for you they provide information, but they must do it also with the customer.
What they say about paysafecard is bulshit, the only reason is that they inventors reasons for not to pay.
if they think my paysafecard wrong then why I didn't got communication from paysafecard or from the authorities that they are speake about them that I beleive 100% that not involve because if they was involve then they was contacted me dor ask questions.

the only case is that doxxbet not involve third party and they only hold my money and when complaint come from player then they start to tell ridiculous stories about authorities (haha) that never contacted me.

you are old meneger in this forum and I think you are know gambling then tell me what you was do if the bookmakers ignore you more than one year when they hold your 12,000 EUR?
the answer that you got from them really look you logical?
maybe ask them for provide their communication with paysafecard (reference number) or their communication with the authorities (authorities of which country?)??

they answer you simply answers for ignore you that they will be able to hold my money more time and that will come the day that I will waiver on the money and it's will stay on thier wallet.

About LGA I wrote in this message that this is not a serious body for resolve this case.
I asked them to froze the licence of doxx but just one person wotk there over more than 100 bookmakers that they are operators, and last time I got from them answer was long time ago.

I believe you as a customer of bookmakers you would not accept this bulshit that they are say and if there is an investiogation you was want to know details.
if it's trally investigation then it's the first investigation investigation in the worl that not ask questions the suspect.

Do you really beleive them?

[damnasians]

How much were your deposits with PSC?

Where are you from?

[SBR Forum]

Do you really beleive them?

We agreed not to disclose more than the summary of what was shared to avoid compromising security. I believe you need to make yourself available to answer questions directly and honestly.

Also sir, you filed a complaint on this same issue as two different users for the same DoxxBet account.

[onemoregoal]

If he lost, the book would have kept the money and no authorities would have been involved.

[montolivio]

I deposit around 3,000 EUR and in the beginning I lost money but just after I won and I got to 12,000 EUR start to make problems.
I'm from israel.

[montolivio]

I'm wait to make for questions more than one year but noone contacted me.
is it hear you logical?
what you was do in this case if each time you call them by phone then they hang up instant when I tell them my username.

what you mean 2 users for the same doxxbet account?
I have 2 emails and from the long time passed I do not remmeber where I sent the complaint.

[montolivio]

the bookmakers want just one thing and is to steal the money that I will fordate from him.
what they are tell you is just stories for children.
there is investigation of authorities? then of which country exact?
paysafecard sent communication? where is the reference number to contact paysafe? because I spoke with them and thwy don't know about any case.

[damnasians]

Just out of interest, where did you buy the 3k of PSC cards from?

[SBR Forum]

If he lost, the book would have kept the money and no authorities would have been involved.

It's not as black and white as that. I frankly wish DoxxBet could share all facts of this case in public. All that can be officially added for the record is the LGA is aware of the case.

[damnasians]

Any casino play?

[onemoregoal]

They shouldnt care where the money is from, if they took the bet they should pay it. Just like in casinos or traditional physical shops in Europe...
They free rolled you, if books (who are all corrupt anyway,) want to be all moral and shit, then they should check all transactions before letting the user bet.
BUT they want a chance of free money - so this is what happens.

[onemoregoal]

Im with you OP. But I just noticed you are from Isreal - very unlikely you will get paid.
Im sure you cant play from Isreal anyway, isnt it all outlawed there? I think they force you to play with government books only - shitty prices..
Anyway, gl with it.

[kkkkk]

fraud activities from Israelis dont happen very often. still i remember few cases with israelis. even if hes guilty they shouldnt keep the money - either they give it back to paysafecard company or to the people they belong to. and its very strange how they come to the info and even its true how long it takes to make decision ? PSC says they are stolen so doxxbet should give the money back in 3 days, why they need 1 year? all bookmakers except asians, pinnacle and bettingexchanges has just 1 goal - to make money from you. when a customer win then hes bad.

[clovek55]

Hi,

Some of you may know me. I represent DOXXbet and I would like to share some facts here.

This player deposited money long time ago. He deposited with paysafecards coming from many different countries, while being bought sometimes in the same day. We accepted this, because back than we were not aware of such frauds and did not check this immediately.

Shortly after we were contacted by persons who bought this cards saying they were asked by malware installed on their computers to buy paysafecard and send their numbers. The malware looked like this http://guides.yoosecurity.com/wp-content/uploads/2012/10/Czech-Republic-*****-Paysafecard-Virus.jpg [edit:instead of stars there should be without spaces U k a s h]
They than tracked what happened with their PSC and found out these were deposited to DOXXbet, so they contacted us. We immediately started to investigate this.

Very shortly after this we were contacted by police department in Germany that is investigating this as well as LGA that was contacted by police institutions. We were actually and literally prohibited from withdrawing or using these money in any possible way, otherwise we would face legal issues as well as problems with the gaming authority.

We have a lot of documentation I can not publish here, but we cooperate with authorities and provide them with everything possible. This can be verified by contacting German police that will confirm they are investigating PSC fraud as well as LGA. We are in close talk here.

I would maybe that we asked this person to send us copies of paysafecards he bought (not all of them only examples, just to see they are really his), but he refused.

Feel free to contact me anytime on peter.soltes@doxxbet.com.

Regards,

-Peter Soltes
DOXXbet.com

[shaunovery]

how can you buy paysafecards from other countries I use this method to fund the Greek never had a problem

[hunter111]

Hi,

Some of you may know me. I represent DOXXbet and I would like to share some facts here.

This player deposited money long time ago. He deposited with paysafecards coming from many different countries, while being bought sometimes in the same day. We accepted this, because back than we were not aware of such frauds and did not check this immediately.

Shortly after we were contacted by persons who bought this cards saying they were asked by malware installed on their computers to buy paysafecard and send their numbers. The malware looked like this http://guides.yoosecurity.com/wp-content/uploads/2012/10/Czech-Republic-*****-Paysafecard-Virus.jpg [edit:instead of stars there should be without spaces U k a s h]
They than tracked what happened with their PSC and found out these were deposited to DOXXbet, so they contacted us. We immediately started to investigate this.

Very shortly after this we were contacted by police department in Germany that is investigating this as well as LGA that was contacted by police institutions. We were actually and literally prohibited from withdrawing or using these money in any possible way, otherwise we would face legal issues as well as problems with the gaming authority.

We have a lot of documentation I can not publish here, but we cooperate with authorities and provide them with everything possible. This can be verified by contacting German police that will confirm they are investigating PSC fraud as well as LGA. We are in close talk here.

I would maybe that we asked this person to send us copies of paysafecards he bought (not all of them only examples, just to see they are really his), but he refused.

Feel free to contact me anytime on peter.soltes@doxxbet.com.

Regards,

-Peter Soltes
DOXXbet.com

One question. Why are you still offering this payment method, if you only have trouble?

The answer is simple:Bookmakers can always close accounts, stop request for Withdrawals, if someone deposite by Paysafecard and the customers can never prove his/her innocence.

It looks like, you are still offering this Payment Methode, cause if the customers, who are depositing by Paysafe Card and losing their bets, you don`t care.
And in winning cases, you can always say - NO NO NO you are a fraud, cards are stolen, black money >> all withdrawal will be cancelled.
So it is a win win situation for you, if a coustomer is winning or losing.

Then if you don`t want to have such disputest with customers in the future concerning with Paysafecards, you wouldn`t offer this Payment method anymore.

Deposites by Paysafecard is for you a Win Win situation!

[clovek55]

One question. Why are you still offering this payment method, if you only have trouble?

The answer is simple:Bookmakers can always close accounts, stop request for Withdrawals, if someone deposite by Paysafecard and the customers can never prove his/her innocence.

It looks like, you are still offering this Payment Methode, cause if the customers, who are depositing by Paysafe Card and losing their bets, you don`t care.
And in winning cases, you can always say - NO NO NO you are a fraud, cards are stolen, black money >> all withdrawal will be cancelled.
So it is a win win situation for you, if a coustomer is winning or losing.

Then if you don`t want to have such disputest with customers in the future concerning with Paysafecards, you wouldn`t offer this Payment method anymore.

Deposites by Paysafecard is for you a Win Win situation!

Hi,

your statement is incorrect. There are many fraudsters and as you may know, most frauds are done using credit/debit cards. Should we stop offering card deposits? Of course not. It is the same with Paysafecards. Its not about winning or loosing. The moment we are asked from police/gaming authority/paysafecard company, we have to take actions. It doesn't matter whether these money were won or lost or never even staken.

What we can do is that we create better security system, that let us know the moment, when a person deposits using paysafecards from different countries, like this one. When you are depositing with PaySafeCards all having the same amount bought on one day in several different countries, we have to be cautions. When we are asked by police, we have to cooperate.

Regards,

Peter Soltes