I can tell you in my case, my Betmaker account number was different than my Bookmaker account number. They opened a new Bookmaker account number for me, and transferred there, instead of locating my original Bookmaker account and transferring there. Took a few days before I figured out what was going on. Any chance this may have happened to you?
Last edited by Art Vandeleigh; 03-21-13 at 02:49 PM.
If you haven't asked for a manager to confirm if there's any issue, or don't want to, you can write in to SBR and an analyst will attempt to get a better update for you.
I have already chatted with bookmaker cs about the issue and supposed to get back to them tomorrow.
I have a bad feeling this will be very difficult. I made a withdrawal just before betmaker folded, so the funds were already withdrawn from my account when Bookmaker took over the balances. Once they took over the betmaker site was closed and I was never able to chat with betmaker cs or get a tracking number.
I had a bad feeling about the low volume in Betmaker recently and wanted to get out, unfortunately I would have been better off leaving my balance in there as this withdrawal seems to be lost in some other dimension.