[Duff85]

My account is terminated, what else do you want, 10 our fathers, 5 hail marys and a public execution?

Would be good, yes.

[MandaBraza]

If I were you I would have offered something to the person you insulted, apologizing is not good enough. Just a matter of time before customer service pisses off the wrong person and the house of cards falls down.

[thebigtuna]

what is misleading about 5dimes and their withdrawal policies?

[teaz2win]

Hmm reading this again.
Cubfan wanted his money - and was told he is a moron and stupid etc from the guy who owns a sportsbook - thats not cool and reflects badly on the business owner. Sounds like a character, Tony, funny guy - but from a business point of view - no good businessman would react like that.
Cubfan was still a customer at this place and if a sportsbook decided they only want polite customers - people who are morally sound - then you will be excluding a lot of the market in this industry. Basically shit like this happens a lot and if you exclude everyone like cubfan - you will be cutting your own profits for the matter of principle. And that is the bad call in business.

what you seem to miss is that this is Gambling.. not business... business is Bestbuy where you can go in buy things get merchandise... so forth and so on. Business is where you inform the government how much you win and lose and pay taxes accordingly. This is not business this again is Gambling, and from what I have seen of Tony's behavior previous he could give two shi ts and one damn about losing customers.

[Powderguy]

OP is a dick HAHAHAAHA you deserve it

[teaz2win]

I asked for it to be closed/deleted. Yesterday on more than one occasion

People aren't done villifing what happened even though the parties involved have.

This my friend is what happens when you try and use an online forum to strong arm your position. You had better be in the right cause if your not. Well you have seen what happens.

[Hardcoar]

There's not too much for me to add, but I will add this:

It worries me sincerely that a supposedly serious bookmaker would publicly disclose clients' private customer service conversations. The contents of these conversations is irrelevant to this act.

It truly makes one wonder what sort of policys that bookmaker has...

I asked for it to be closed/deleted. Yesterday on more than one occasion

People aren't done villifing what happened even though the parties involved have.

Did you ever consider that if you don't want people making posts in response, you shouldn't start a topic on a public internet forum?

'Grats kid.

[onemoregoal]

what you seem to miss is that this is Gambling.. not business... business is Bestbuy where you can go in buy things get merchandise... so forth and so on. Business is where you inform the government how much you win and lose and pay taxes accordingly. This is not business this again is Gambling, and from what I have seen of Tony's behavior previous he could give two shi ts and one damn about losing customers.

Like I say, I am from UK. Here gambling is more regulated. We dont get charged for withdrawing our own money, we dont wait weeks for payment and we dont rate a book highly just because it pays you!
You guys have it tough...

[hugh613]

Hmm reading this again. Although Cubfan said some horrible things, you would expect the book to still act professional. Customer services should be prepared for hot headed gamblers the same way as dealers/croupiers in casinos are trained into dealing with drunk gamblers/loud moths etc.

And, in just about every instance, that customer is asked to settle down and behave appropriately; if he/she refuses, that customer is asked to leave and not return. No different here.

Cubfan wanted his money - and was told he is a moron and stupid etc from the guy who owns a sportsbook - thats not cool and reflects badly on the business owner. Sounds like a character, Tony, funny guy - but from a business point of view - no good businessman would react like that.

Cubfan was told to check back in 24-48 hours for instructions on how to access his remaining funds now that his account had been closed. Talk about "keeping his money" was only made once Cubfan said he'd just make another account under a different name.

Cubfan was still a customer at this place and if a sportsbook decided they only want polite customers - people who are morally sound - then you will be excluding a lot of the market in this industry. Basically shit like this happens a lot and if you exclude everyone like cubfan - you will be cutting your own profits for the matter of principle. And that is the bad call in business.

You're going on the very false assumption that EVERYONE behaves like this. Every customer in a bar is "drunk" at some point, but not every customer starts a fight, tells the bartender he hopes they die, etc...

If the rest of us are dragging this out a bit, it's because people like Cubfan and their "keyboard warrior" mentality is what makes it hard on the rest of us when dealing with the sportsbooks.

[CrazyCarl]

I like Tony's style.

Offers a good service,doesn't bend over backwards for PC crap.


He has every right to deny your business if he wants to.

[James D]

Like I say, I am from UK. Here gambling is more regulated. We dont get charged for withdrawing our own money, we dont wait weeks for payment and we dont rate a book highly just because it pays you!
You guys have it tough...

I have been saying this since I found SBR. Us americans are so screwed we thank profusely the books when they pay us our own freaking money. It just shows you how many garbage places there are out there for us american suckers.

[LordVodka]

Tony is right in this case folks. The OP wished cancer on some staffer. Sucks to piss off 5dimes because they are the best out of anyone for Americans.

[cubfan2121]

And, in just about every instance, that customer is asked to settle down and behave appropriately; if he/she refuses, that customer is asked to leave and not return. No different here.

Cubfan was told to check back in 24-48 hours for instructions on how to access his remaining funds now that his account had been closed. Talk about "keeping his money" was only made once Cubfan said he'd just make another account under a different name.

You're going on the very false assumption that EVERYONE behaves like this. Every customer in a bar is "drunk" at some point, but not every customer starts a fight, tells the bartender he hopes they die, etc...

If the rest of us are dragging this out a bit, it's because people like Cubfan and their "keyboard warrior" mentality is what makes it hard on the rest of us when dealing with the sportsbooks.

Your first point is what I questioned and if the zero tolerance is a standard practice. Apparently each book has their own set of rules, standards, moral conduct and ethics. Even though its too late now and the issue has been resolved, I never got that proverbial "settle down and behave appropriately"
So before the masses start screaming that I dont deserve a warning and start screaming bloody murder for what I said lets remember that this issue is closed and it will not change anything for me nor 5dimes

[cubfan2121]

There's not too much for me to add, but I will add this:

It worries me sincerely that a supposedly serious bookmaker would publicly disclose clients' private customer service conversations. The contents of these conversations is irrelevant to this act.

It truly makes one wonder what sort of policys that bookmaker has...


Did you ever consider that if you don't want people making posts in response, you shouldn't start a topic on a public internet forum?

'Grats kid.

I didnt mind the bashing, in the beginning, it was expected. But after the initial apology was made to 5 dimes, I was able to withdraw my money and the account remained terminated, there were still people out there in lynch mob mode and felt the punishment didn't fit the crime and wanted to see more action than what was necessary.

[ADR51]

It worries me sincerely that a supposedly serious bookmaker would publicly disclose clients' private customer service conversations. The contents of these conversations is irrelevant to this act.

It truly makes one wonder what sort of policys that bookmaker has...

But is ok for customers to post only the half that they want of the chat?

[ADR51]

what you seem to miss is that this is Gambling.. not business... business is Bestbuy where you can go in buy things get merchandise... so forth and so on. Business is where you inform the government how much you win and lose and pay taxes accordingly. This is not business this again is Gambling, and from what I have seen of Tony's behavior previous he could give two shi ts and one damn about losing customers.

Could not agree more with you buddy!

[Hardcoar]

But is ok for customers to post only the half that they want of the chat?

Absolutely. Anything a customer representative says is official. Though I suppose if you fail to see the difference or disagree with that claim...

[the_orangekat]

I didnt mind the bashing, in the beginning, it was expected. But after the initial apology was made to 5 dimes, I was able to withdraw my money and the account remained terminated, there were still people out there in lynch mob mode and felt the punishment didn't fit the crime and wanted to see more action than what was necessary.

No, our points were you are a first-rate douche. That does not change, regardless of whether you got your money or not.

[TheCentaur]

Anyone who wants to request a free payout from 5dimes can expect to waste about 30 minutes on chat unfortunately