[maxjav]

These thieves canceled a bet after game 1 of 2 was played and things went against them. DON'T PUT MONEY IN THIS PLACE OR YOU'LL REGRET IT.

This is the actual chat I have with them, THEY CLEARLY STATE THEY CAN CANCEL ANY BET AFTER THE FACT JUST BY CLAIMING IT WAS AN ERROR. IT IS RULE #22. I CALL IT CHEATING.


Hi! Welcome to BetOnline! How can I help you?




Wilson: Thank you for contacting Live Chat Service. How may I assist you today?
javier: my last wager was cancel and refund, why?
Wilson: Just a moment while I check your account.
Wilson: It was cancelled because an incorrect line was posted.
javier: who posted and incorrect line, not me. what that is it mean?
javier: it is very convenient that after Barcelona ties in MAdrid the bet is canceled
javier: I wonder if it would be canceled if Madrid won 5 -0
Wilson: Rule # 22 of the sportsbook states that 22.BetOnline cannot be held responsible for any computer, typing or human error when posting odds, lines or point spreads. However, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to correct obvious errors and to No-Action your wager.
javier: I understand, BTW I made some typing errors in the past, could you please reimburse my money back?
javier: it is rule 66 in my book, I can't be held responsible for errors that I made
Wilson: Sorry for the inconvenience that you experience Javier. But the desicion is fianl.
Wilson: final
javier: I can understand if you give a million to one or something like that, but the odds seams reasonable
Wilson: Please accept our most sincere apologies.
javier: you know, this is not the first, nor the second time this happens. Do you realize that I'm not making one single deposit in this cove or thieves any more...and that I would post this bullshit all over internet to make you looses as many clients as possible?
javier: and my decision is final also.
Wilson: Im very sorry you feel that way javier. But the sportsbook rules are clear regarding that matter. Im only giving you the information on our website.
javier: please forward this to your management.This is not the way to run a business like this
Wilson: In Betonline, we are open to our players suggestions. I will make sure to escalate your concerns to our management.
javier: Yep they are pretty clear. If I loose I loose, if you loose, you cheat. Pretty clear. Now I understand the rules and I'll make everything possible for everybody to understand
javier: thanks, wilson. Just to be clear, my complains are agains your company not you. You are just doing your job.
javier: thanks

[milwaukee mike]

what was the line and what should the line have been?

[onemoregoal]

It depends what odds you got. Its strange they got the draw price so wrong, its their main market (1x2)
Some books in Europe pay out regardless, I hit a 25/1 shot when it was supposed to be 1/25 and they still honored the bet.

[rumple]

Give us the details, were you taking a shot or was the line off a little and they screwed you?

[touchback]

These is a common practice at just about every solid shop that pays... especially if they are B or better rated service. Bad lines happen, it could be a clerical mistake or if they are using a line Bot to track market movements sometimes a line is off once in a while. To put action on an obviously bad or extremely soft line is a hit in the dark whether it will be honored or not and yes many times it will count as no action when caught. The big shops have a thousand lines available in any given week and human or machanized mistakes do happen and they will not be honored, period. This is always noted in the terms and conditions and their is nothing you can do... if the line was way off then shame on you because that is a SHOT and you would be lucky to keep or account instead of being shown the door. Lucky it was not with 5Dimes and you having to deal with Tony, you would get an ear full and then the door... do not lay action and obviously bad lines, it is not just considered disrespectful but just plain rude. I would suggest calling CSD and letting them know before hand and you might just get a freebet or freeplay out of it... doing whats right might be difficult for some but is always the right move in this BIZ and I might point out in life... Karma is a Bitch...

[sharlataans]

What were the odds for the draw?