1. 02-06-13 01:43 PM #1
    bwinapati
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    bwin cancell all my bet. help me

    yesterday have open a account at bwin. have send the drive license from yesterday.

    i play normally until before 10 min, at live section show me the message my account is closed.

    i go at my account and see all my bets cancelled. see balance of acc 299.59 euro(deposit 300 eurw).

    the balance right is 1140.25     http://img594.imageshack.us/img594/384/lalas4.jpg

    i have take screenshot of my acc.

    help me.




    http://imageshack.us/photo/my-images/692/lalas5gq.jpg/
    here i have send document.
    http://img43.imageshack.us/img43/434/lalaswre.jpg
    here before cancelled.
    http://img594.imageshack.us/img594/384/lalas4.jpg
    another here before cancelled.
    http://img198.imageshack.us/img198/2475/lalaskinisis.jpg account movement.
    http://img201.imageshack.us/img201/8076/lalas3.jpg
    cancelled bet1.
    http://img571.imageshack.us/img571/8545/lalas2.jpg
    cancelled bet2.
    http://s17.postimage.org/w05a91bj3/lalas1.jpg
    cancelled bet3.

    Last edited by bwinapati; 02-06-13 at 02:10 PM.
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  2. 02-06-13 02:30 PM #2
    ElCartofor
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    Hi bwinapati, you should file a complaint with SBR here: http://www.sportsbookreview.com/sportsbook-complaint/
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  3. 02-06-13 02:38 PM #3
    horja1
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    Quote Originally Posted by bwinapati View Post
    yesterday have open a account at bwin. have send the drive license from yesterday.

    i play normally until before 10 min, at live section show me the message my account is closed.

    i go at my account and see all my bets cancelled. see balance of acc 299.59 euro(deposit 300 eurw).

    the balance right is 1140.25     http://img594.imageshack.us/img594/384/lalas4.jpg

    i have take screenshot of my acc.

    help me.


    so what did Bwin Customer Service say when you asked them about your bets cancelation?
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  4. 02-06-13 02:41 PM #4
    bwinapati
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    Quote Originally Posted by horja1 View Post
    so what did Bwin Customer Service say when you asked them about your bets cancelation?
    i have send at bwin email but dont have receive email from bwin.

    have do complaint with SBR.
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  5. 02-06-13 03:49 PM #5
    horja1
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    Quote Originally Posted by bwinapati View Post
    i have send at bwin email but dont have receive email from bwin.

    have do complaint with SBR.
    so you sent the email today (probably 2-3 hours ago) and you are already complaining?
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  6. 02-06-13 04:01 PM #6
    Sawyer
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    BWin = Scam, Robbers.
    Points Awarded:

    CaptainOmar111 gave Sawyer 1 SBR Point(s) for this post.

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  7. 02-06-13 04:33 PM #7
    bwinapati
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    Quote Originally Posted by horja1 View Post
    so you sent the email today (probably 2-3 hours ago) and you are already complaining?
    exactly
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  8. 02-06-13 04:42 PM #8
    horja1
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    Quote Originally Posted by bwinapati View Post
    exactly
    then you can complain here too ... http://www.ecogra.org/Disputes/Polic...rocedures.aspx ... no need to wait for Bwin CS to respond to your email since you already gave them 3 hours to do that ... and if they still don't reply to your email in the next 30 mins, you should hire a lawyer and sue them ... this is outrageous
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  9. 02-06-13 05:00 PM #9
    horja1
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    any chance this is your second Bwin account, after they closed the first one?
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  10. 02-06-13 05:26 PM #10
    bwinapati
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    my first bwin account is.
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  11. 02-07-13 01:45 AM #11
    slash
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    What about your boyfriend or girlfriend?
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  12. 02-07-13 02:02 AM #12
    ProlinePlayer
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    I would disagree here. I think after 2 or 3 hours he has every right to complain.

    It seems to me, that if they are going to cancel your wagers and block access to your account the time for an explanation email would be at the time it was done. It should not be up to the player to wonder why and have to send emails enquiring about the status of his bets.

    So yes, they've had long enough.

    PLP
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  13. 02-07-13 04:31 AM #13
    bwinapati
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    the bet played is at last 24 hours not at last 3 hours.
    im not need explanation email. i want my money i have winned
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  14. 02-07-13 05:10 AM #14
    tudes7
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    bwin is one of the most horrible books n it may take more than a week to get a reply from CS.
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  15. 02-07-13 05:43 AM #15
    Gallin
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    Call them. They have pretty good phone CS.
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  16. 02-07-13 02:33 PM #16
    bwinapati
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    no answer today
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  17. 02-07-13 02:45 PM #17
    dikefale
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    Are you Greek? I think some books dont have licence to offer betting in Greece you should check this.
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  18. 02-07-13 02:51 PM #18
    onemoregoal
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    Ha, Bwin are really bad at everything.
    What sport was the bet on?
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  19. 02-07-13 03:01 PM #19
    bwinapati
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    see the pic. have play ping pong. tennis. yes im greek. this is not reason of cancelled bet
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  20. 02-07-13 04:07 PM #20
    winner23
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    what limits have in greece because in romania is 50 euro for live betting
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  21. 02-07-13 10:34 PM #21
    bwinapati
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    no limits here in greece
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  22. 02-10-13 06:48 AM #22
    bwinapati
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    from 6.2.2013 dont have receive email from sbr or bwin.

    help me
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  23. 02-10-13 08:02 AM #23
    Gallin
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    Quote Originally Posted by bwinapati View Post
    from 6.2.2013 dont have receive email from sbr or bwin.

    help me
    Like I already said, call them.
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  24. 02-10-13 10:39 AM #24
    Santo
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    Were you expecting problems going in, or just a habitual screenshotter?
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  25. 02-10-13 10:54 AM #25
    lukahh
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    Quote Originally Posted by Santo View Post
    Were you expecting problems going in, or just a habitual screenshotter?
    ouch. a good point.
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  26. 02-12-13 07:48 PM #26
    bwinapati
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    im wait and nothing from bwin. no reply at my emails
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  27. 02-12-13 09:13 PM #27
    CaptainOmar111
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    Quote Originally Posted by Sawyer View Post
    BWin = Scam, Robbers.
    I Have to agree because hundreds of players are complaining with bwin ...

    They take the money and pay it to Real Madrid , LoL
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