Dear Client,
As stated in our Web-Site rules, Pinnacle Sports reserves the right to cancel any wager made on an obviously "bad" line. The incorrect favorite was listed.
For this reason we have canceled your wager on Tennis , W&S Open: U. Radwanska vs A. Szavay, Game August 11, 2009.
You may go to your account and replay the event at the correct price.
We apologize for the inconvenience.
Kind regards,
Customer Service Department
Pinnacle Sports
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Is this common at PinnacleSports?
Okay, the truth is I am surebetting (arbitrage) and I found this surebet on this tennis game.
The arb was 7,2% (2,19@Bwin and 2,1@Pinnacle), usally I don't take arbs higher than 5%. But in this case it was between the two best betting sites I use: Pinnacle and Bwin. (I know many of you hate Bwin, but I love them!)
Ofcourse I lost, 1000 SEK ($140).
However, I found that Ladbrokes has different rules when this happens:
---Copy from Ladbrokes FAQ---
Ladbrokes make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:
(i) materially different from those available in the general market at the time the bet was made; or
(ii) clearly incorrect given the chance of the event occurring at the time the bet was made then Ladbrokes will pay winnings at the correct price.
To establish the correct price Ladbrokes will consider prices available in the general market at the time the bet was made, including the prices offered by William Hill and Coral.
Examples of circumstances where this would apply are:
(i) the price is recorded as 100-1 when the price on offer in the general market is 10-1
(ii) the margins for handicap betting have been reversed
If a bet is accepted in error by Ladbrokes on an event or outcome for which no Ladbrokes prices are available the bet will be void and your stake returned.
Any results or scores displayed on the site – for example during betting in play – are for guidance purposes only.
----End of FAQ---
And then I was thinking about "the ToteSport scandal" earlier this year.
We have the Pinnacle way, the Ladbrokes rule and the ToteSport scam.
Wich do you think is the best and most fair between Pinnacle and Ladbrokes?
In this case I would have preferred the Ladbrokes way.
Is sending an email enough? Should the betting site also call or send a sms-message on your phone?
What do you guys think?
/C