[OTL]

Never thought this would happen to me, much less at Pinnacle, but I've had my entire account balance less .10 cents siezed!

Here's the story:

I've been a loyal customer at Pinnacle Sports for years. Never an issue. Last week I deposit $1000 via Insta Debit and put it all on the Seahawks. I win my wager. This evening I login and to my horror my account balance is .10 cents!

I had tried to withdraw $1088 a few days after winning the wager, and the withdrawl was declined for unspecified reasons. A day after that I got an email from Pinny asking me to verify my CC info, which I ignored seeing as I deposited via Insta Debit and not a CC. Insta Debit is the same as cash as far as I'm concerned. My Pinny account balance was still available in full at this time. Fast forward to tonight and I login to a .10 cent balance. I checked the transaction history on the account and see that the Insta Debit deposit I made of $1000 was charged back, and Pinnacle had siezed the amount I had won with the $1000 wager. I logged into my bank account and noticed that the $1000 which had been deducted last week had been returned as of yesterday. I don't know why this happened. Tried calling Insta Debit customer service and the only thing they could tell me is that my account is blocked, they couldn't even tell me why. I'm currently awaiting a response from their security department via email, but this shouldn't be happening in the first place. My bank account is verified with them, and I've never had an issue before. I also emailed Customer service at Pinnacle Sports and eagerly await a reply.

Man is this frustrating! John, are you able to look into this?

[MonkeyF0cker]

WTF? Pinnacle didn't seize anything.

Why would they honor your wager after a **********?

Here's one way to ensure it doesn't happen again: Stop charging back.

[Darkside Magick]

Lmaooooooo.........only on sbr!!!!!

[OTL]

WTF? Pinnacle didn't seize anything.

Why would they honor your wager after a **********?

Here's one way to ensure it doesn't happen again: Stop charging back.

I didn't charge anything back. I used Insta Debit which is the same as cash. The money was withdrawn directly from my bank account prior to the wager being placed. If Insta Debit reversed the deposit they did it without my authorization. I'm still trying to figure out what happened here, and why it didn't happen until I tried to withdraw my winnings almsot a week later.

[OTL]

And PS they did honor the wager! It wasn't until I tried to withdraw almost a week later that they pulled this shady stunt!

[HeeeHAWWWW]

It's hardly a shady stunt - they saw a **********, so all subsequent wagers are void. Blame your bank or insta debit.

[OTL]

I'm still getting emails from Pinnacle asking me to verify my CC!? WTF, I didn't deposit with a CC!

[amunz888]

sorry to interrupt but whats a charge back?

good luck with your issue OP.

[tto827]

sorry to interrupt but whats a charge back?

good luck with your issue OP.

Usually done when depositing with CC. Deposit $500, lose it, dispute the charge with your authorizing bank, you get your cash back book gets fukked. Part of the reason some little books can't afford to deal with CC's.

[Optional]

I got an email from Pinny asking me to verify my CC info, which I ignored seeing as I deposited via Insta Debit and not a CC. Insta Debit is the same as cash as far as I'm concerned.

Fukk me... it's slow kid at the kindergarten day I think.

Fools to the left of me idiots to the right...

[OTL]

For the last time guys, I didn't deposit with a CC, I transferred cash my from bank account. I'm not under any obligation to give Pinnacle my CC info. I will report back once I've heard from the Insta Debit security team on this.

[Optional]

For the last time guys, I didn't deposit with a CC, I transferred cash my from bank account. I'm not under any obligation to give Pinnacle my CC info. I will report back once I've heard from the Insta Debit security team on this.

When did you get appointed to make rules about what pinnacle had a right to ask for or not?

If you want your money, verify your identity.

Unless there is a reason you don't want to that's worth 2k to you...

[tto827]

When did you get appointed to make rules about what pinnacle had a right to ask for or not?

If you want your money, verify your identity.

Unless there is a reason you don't want to...

Granted they can ask for a signed piece of toilet paper if they want and he has to supply it. But I don't see any reason he has to verify a CC if he has never deposited with one.
One of those cases where the book may be in the right, but is being a sleazeball.

[oddtodd]

Don't know why they would want your CC, but what probably happened was when ********** went to pull the 1000$$ from your bank account they were hit with insufficient funds and charged back the deposit they originally made to pinny. Happened to me too many times before, smh. In some cases you can get the book to honor your wagers given your history, and if they think you are being earnest. If they don't want to, you might be fukked and you can look forward to nsf fees from your bank and ********** as well. Good luck

********** = in / st / ad / eb / it

[Optional]

I'm used to every book wanting to verify my identity no matter how I deposit. Well everyone but the offshores I use I guess.

Pinny would not be asking without a real reason imho. Maybe he is betting the same stuff as a syndicate and they want to make sure he only has one account, or something simple like that.

If I thought they were doing it to be obnoxious or delay payment or stuff like that, I'd jump on this guys side in a moment. But he's just being difficult if he doesn't know he is doing something wrong.

[OTL]

Optional, I have already verified a CC with Pinnacle years ago when I opened the account. I also sent them a copy of my hydro bill and a copy of my drivers license at that time. I have made many withdrawls since then without ever having an incident. There is no reason for me to give them my CC info again when I didn't wager with money deposited from a CC.

And oddtodd,

I would have thought the funds didn't clear too, but I am a cautious person and I made sure to check that the funds had been withdrawn from my bank account prior to placing the wager. I've heard of all the horror stories and I didn't ever want to have one of my own. I can prove that the funds were indeed deducted from my bank account. It was only when I attempted to withdraw about a week later that the deposit was returned and my wager voided. Pinnacle is not claiming there were NSF, but that there was a **********. Maybe I am naive, but I didn't think chargebacks were possible with cash transactions.

[Optional]

Optional, I have already verified a CC with Pinnacle years ago when I opened the account. I also sent them a copy of my hydro bill and a copy of my drivers license at that time. I have made many withdrawls since then without ever having an incident. There is no reason for me to give them my CC info again when I didn't wager with money deposited from a CC.

Well that makes a difference. Obviously not simply about ID then. Did you mention to them you have already verified your ID? Or maybe you don't want to hand over CC info for a card you don't use there and would prefer to give them something else?

Does sound frustrating.

[Optional]

doh. They want to check if you are in the US? Was your ewallet account created with a US IP or address?

Or have you funded it with a US bank CC?

[uncynd]

Chargebacks can occur with in sta de bit when the account you are drawing from has insufficient funds or has a daily limit lower then the requested deposit.

[MonkeyF0cker]

I didn't charge anything back. I used Insta Debit which is the same as cash. The money was withdrawn directly from my bank account prior to the wager being placed. If Insta Debit reversed the deposit they did it without my authorization. I'm still trying to figure out what happened here, and why it didn't happen until I tried to withdraw my winnings almsot a week later.

Well, it's not Pinnacle's problem. It's yours and Insta Debit's.

Pretty ridiculous to blame them for what happened. All they see is a **********. Whether it was initiated by you, Insta Debit, or the ghost of Christmas past, it doesn't matter to them. It certainly wasn't initiated by Pinnacle. And maybe they're asking for a CC because that was your last REAL deposit. I'd be asking for ID too if someone charged back.

[wrongturn]

Maybe I am naive, but I didn't think chargebacks were possible with cash transactions.

You are indeed naive about this. Any transaction that can be reversed, whether it is backed by cash balance in bank, or by credit in plastic, is subject to the same deposit rule from Pinnacle. Because to them, there is no difference.

[SportsbookReview]

It's hardly a shady stunt - they saw a **********, so all subsequent wagers are void. Blame your bank or insta debit.

This is correct. From what you've posted it's unclear if the processor itself or something you may have done contributed to the reversal, but the sportsbook has done nothing wrong from what you have shared.

[brizo42]

So everyone that is on Pinnacle's side.... Had he lost the wager, are you trying to tell me they would have voided the wager and given him his money back? We all know that would have never happened so they should honor the wager.

[Alluvada143]

[Dark Horse]

Why is Pinnacle's financial stability still taken for granted? I would take that ancient A+ rating with a grain of salt.

[tto827]

So everyone that is on Pinnacle's side.... Had he lost the wager, are you trying to tell me they would have voided the wager and given him his money back? We all know that would have never happened so they should honor the wager.

From Pinnacle perspective, he did a **********. They are 100% in the right to close his account. If the mistake was made by instant debit, they should contact Pinny on his behalf and say that, and Pinny will reopen his account. If he lost the wager, and did a **********, he would have $0 there anyway, so nothing to discuss anyway.

[PAULYPOKER]

OTL= Over The Limit

[wrongturn]

So everyone that is on Pinnacle's side.... Had he lost the wager, are you trying to tell me they would have voided the wager and given him his money back? We all know that would have never happened so they should honor the wager.

This is really not about Pinnacle, as all books have the same rule regarding to deposit being charged back. Now if it is Pinnacle itself initiated the reverse, then OP has reason to pursue the issue of why Pinnacle reversed the transaction. Otherwise what do you expect books to do in such situation? No money received but have to honor all wagers?

[AribaAriba]

********** rarely do chargebacks and if its been withdrawn from your bank account u have a case that ********** cant proceed.

[Jrod124]

Player prolly did a ********** at 14-0 down thinking it was "over". Then tried to collect after the Seahawks rallied. Nothing to see here another guy trying to scam a book. Thanks bud

[OTL]

Player prolly did a ********** at 14-0 down thinking it was "over". Then tried to collect after the Seahawks rallied. Nothing to see here another guy trying to scam a book. Thanks bud

The deposit didn't get reversed until nearly a week after the game when I tried to withraw my winnings. So thank you for the input, but you are way off base. My account at Pinnacle is still active and in good standing. It was my Insta Debit account that got locked

[OTL]

Been in touch with my bank and they didn't have anything to do with the reversal of the deposit. They didn't charge me an NSF fee as there were sufficient funds. I'm still waiting for Insta Debit security to respond to my inquiry. Lets see if they point the finger at Pinnacle.

[OTL]

doh. They want to check if you are in the US? Was your ewallet account created with a US IP or address?

Or have you funded it with a US bank CC?

No to both.

[HeeeHAWWWW]

Pinnacle couldn't give a toss about a few thousand. They often have single bet limits around $50k, and you play that multiple times too.

[increasedodds]

Pinnacle will pay you 5-6 figures in a few minutes. Hence stable