[HelPer]

Hello, Good morning!
I am HP, and I am a customer at Unibet since December 9 2010, and have done eight deposits without any problems. OnDecember 8 in promoting Christmas (Christmas calendar) made a deposit of € 200 to receive a bonus of 25% up to 50 €.
The deposit was processed, i have realized one bet and won it to €312.5. The account access has been blocked without explanation or an mail sent. After 5 days without any communication I decided to send an email to question the fact of not having access to the account, which I was given is that the account had been closed without any explication by Unibet and could not re-open, and if i would have balance in account i need to send my documents.
I sent my identity card, moneybookers movement and a proof of address, the same document I have used elsewhere. It was rejectedbecause they do not accept the document address. I sent a new and so far have not received any response.
The bonus i received, i have only a month to be used, I believe that Unibet want to lose the bonus and any winnings i have got.
My account has no illegality, and don't have any fraud or inexistent bet, i want my money back as well as the gains I made the bet.
I do not understand why they closed the account and did not respond.
Thank you

[BaggioFan]

thanks for this post.
i'd suggest to others to stay away of any book lisensed in malta. too many stories about closing theirs accounts with no explanation.

[fixxer]

Unibet is a relatively good EU bookmaker.
If they decided to close your account, it means that they will confiscate the bonus for sure.

If they asked for a specific document, provide it for them to be able to receive the balance.
They often won't accept any different address address verification document - other than a utility bill, I guess this is your issue with them.

[fixxer]

If you don't receive a response from them, you can contact Unibet via live chat or call them also