I have sent three email to BI over the last 3-4 weeks and have yet to receive a single response. Also, half the time I attempt to use the live chat it says all the operators are busy. I don't enjoy going out of my way to portray someone or something in a negative light (in this case, BI CS), but maybe if I post here and Jon sees that I am an SBR poster who is able to voice his opinion he might start paying attention...
EDIT: It looks like I have finally received an auto response from Jon asking for up to 24 hours to formulate a proper response. This is encouraging as I never even received an automated response any of the previous times. I will update accordingly.