Justin- I just emailed you 4 different correspondences with 3 different people (2 chats/2 emails). I was told every time it was a glitch. The 1st time I was told that the clerk "got the instructions from Jon" that if my wager lands on 7 they will re-credit the wager. I dont know what more I could have done.
The house edge/player edge you quote is pretty meaningless in this case. They offered something for 3 months. It stopped working and they keep insisting its a glitch to keep getting my action. I finally cash in on 1. Like I said before, it is a no brainer.