All Bookmaker.eu, Justbet and Galaxysports issues

[Optional]

not the end of the world and they are apparently within their written policy, but as a bookmaker user for 10+ years who has deposited a LOT of money with them i feel like in the past they would have sided with me as a courtesy here and have in the past in an instance or two.

one leg of a 3-legged open parlay was a soccer 1H over 0.75... this was a live bet about 10 minutes into the match (still 0x0) where it was clear that they were doing 40-minute halves (friendly match) instead of 45-minute halves. the first half finishes 2x0 and i see that they canceled/voided my bet. chat explained that because of the "nonstandard" halves the bet was voided. have definitely seen bookmaker offer wagering on these friendlies with shortened halves before AND if anything i'm at a disadvantage betting the over in a 40-minute half if the book "supposedly" didn't realize it was so.

only a swing of about $225 (i won the and pushed the other two legs of the parlay), but in spirit i won that bet. a bit insulting to me that they'd stiff someone who has given them a lot of $$$ over the years for $200 bucks but that's the way she goes, fellas.

To be fair this is consistent with how they have graded any ambiguous listing problems for ever.

There have been a number of cases where SBR argued for market voids on behalf of posters for this type of problem.

[dreamlanding]

not the end of the world and they are apparently within their written policy, but as a bookmaker user for 10+ years who has deposited a LOT of money with them i feel like in the past they would have sided with me as a courtesy here and have in the past in an instance or two.

one leg of a 3-legged open parlay was a soccer 1H over 0.75... this was a live bet about 10 minutes into the match (still 0x0) where it was clear that they were doing 40-minute halves (friendly match) instead of 45-minute halves. the first half finishes 2x0 and i see that they canceled/voided my bet. chat explained that because of the "nonstandard" halves the bet was voided. have definitely seen bookmaker offer wagering on these friendlies with shortened halves before AND if anything i'm at a disadvantage betting the over in a 40-minute half if the book "supposedly" didn't realize it was so.

only a swing of about $225 (i won the and pushed the other two legs of the parlay), but in spirit i won that bet. a bit insulting to me that they'd stiff someone who has given them a lot of $$$ over the years for $200 bucks but that's the way she goes, fellas.

[SportsBettor5]

Here’s my account ID: JB243729. I’m genuinely hopeful that the community can help me regain access to my funds. It has been nearly a year without resolution. You can imagine how stressful and frustrating this prolonged period of being ignored has been for me.

Any update?

[SportsBettor5]

Hello all!

I have been following this topic for quite some time now and have tried many things that have been mentioned in this topic. It seemed to me that nothing was helping. My KYC lasted for more than 6 months. I wrote to different emails, wrote to the live chat - no progress. And literally yesterday a miracle happened!!!
I received a letter that my account was verified. I was able to log into my account and order a withdrawal. Within 2 hours the money arrived in my wallet!!! The amount is quite large for me (more than 20k USD) and this is a very pleasant surprise.

I don’t know what helped in solving the issue. But I advise everyone not to lose hope. Everything will definitely work out.

I am maintaining a database of all these cases.

For the benefit of the community, could you please let us know:

• When did you open your JB/BM account?
• What bonuses did you take?
• Is the >$20k your total balance?
• What sports did you bet?
• Did JB/BM offer you a wire transfer?
• Which country are you located in?

[nbaguy23]

Hello all!

I have been following this topic for quite some time now and have tried many things that have been mentioned in this topic. It seemed to me that nothing was helping. My KYC lasted for more than 6 months. I wrote to different emails, wrote to the live chat - no progress. And literally yesterday a miracle happened!!!
I received a letter that my account was verified. I was able to log into my account and order a withdrawal. Within 2 hours the money arrived in my wallet!!! The amount is quite large for me (more than 20k USD) and this is a very pleasant surprise.

I don’t know what helped in solving the issue. But I advise everyone not to lose hope. Everything will definitely work out.

Congratulations!! No better feeling. Just curious you said it was random, how long had it been since you contacted?

I got my account back a few months ago and wonder if it's something I did here or if they finally just got around to my account lol

[EvilDenis]

Hello all!

I have been following this topic for quite some time now and have tried many things that have been mentioned in this topic. It seemed to me that nothing was helping. My KYC lasted for more than 6 months. I wrote to different emails, wrote to the live chat - no progress. And literally yesterday a miracle happened!!!
I received a letter that my account was verified. I was able to log into my account and order a withdrawal. Within 2 hours the money arrived in my wallet!!! The amount is quite large for me (more than 20k USD) and this is a very pleasant surprise.

I don’t know what helped in solving the issue. But I advise everyone not to lose hope. Everything will definitely work out.

[Mobin1986]

What a country you registered?

Canada

[Tom R.]

What a country you registered?

[Mobin1986]

Here’s my account ID: JB243729. I’m genuinely hopeful that the community can help me regain access to my funds. It has been nearly a year without resolution. You can imagine how stressful and frustrating this prolonged period of being ignored has been for me.

[Optional]

In February 2024, my account was locked, and JustBet requested several KYC documents from me, specifically:
1. A selfie holding a paper with the exact date written on it.
2. A video recording of me reading out the previous night’s NBA scores.
3. A recent utility bill.

I promptly complied and submitted all required documents. Shortly afterward, they informed me that I wouldn’t be allowed to withdraw my $49,700 balance via cryptocurrency and insisted on a bank transfer instead. I agreed without hesitation and immediately provided my bank account details.

After submitting my banking information, the situation worsened. Their last request—the utility bill—was sent to me on March 6th. After two months of silence and three follow-up emails from my side, they finally replied that my account was still under investigation and that they would inform me soon. Another month passed, I followed up once more, and received the same vague response. This was the last communication I received.

It has now been 11 months since their last reply. During this period, I’ve sent 13 emails directly to their KYC department at kyc@bookmaker.eu—the only email address they ever used to communicate with me—and received no response. Additionally, their live support team completely ignores my inquiries and refuses to even confirm KYC's team receipt of my emails.

I have a screenshot from a live chat conversation clearly confirming my account balance even after my account was locked.

Due to their continued refusal to respond, I’ve escalated this issue and reported JustBet to all relevant institutions and regulatory bodies. I’ve also contacted every available JustBet and Bookmaker.eu email address I could find but have received zero replies.

They have essentially taken $49,700 from me without explanation or communication, completely disregarding how significantly this affects my life. This is outright fraud—ignoring customers and unlawfully withholding funds.

Post your account ID too. Hopefully the bookmaker rep who appears to have helped Nbaguy33 and others get their accounts looked at will see this post and do the same for you

[nbaguy23]

In February 2024, my account was locked, and JustBet requested several KYC documents from me, specifically:
1. A selfie holding a paper with the exact date written on it.
2. A video recording of me reading out the previous night’s NBA scores.
3. A recent utility bill.

I promptly complied and submitted all required documents. Shortly afterward, they informed me that I wouldn’t be allowed to withdraw my $49,700 balance via cryptocurrency and insisted on a bank transfer instead. I agreed without hesitation and immediately provided my bank account details.

After submitting my banking information, the situation worsened. Their last request—the utility bill—was sent to me on March 6th. After two months of silence and three follow-up emails from my side, they finally replied that my account was still under investigation and that they would inform me soon. Another month passed, I followed up once more, and received the same vague response. This was the last communication I received.

It has now been 11 months since their last reply. During this period, I’ve sent 13 emails directly to their KYC department at kyc@bookmaker.eu—the only email address they ever used to communicate with me—and received no response. Additionally, their live support team completely ignores my inquiries and refuses to even confirm KYC's team receipt of my emails.

I have a screenshot from a live chat conversation clearly confirming my account balance even after my account was locked.

Due to their continued refusal to respond, I’ve escalated this issue and reported JustBet to all relevant institutions and regulatory bodies. I’ve also contacted every available JustBet and Bookmaker.eu email address I could find but have received zero replies.

They have essentially taken $49,700 from me without explanation or communication, completely disregarding how significantly this affects my life. This is outright fraud—ignoring customers and unlawfully withholding funds.

Went through the same thing (my reason for joining the site). My account randomly was opened up one day (around the 10 month mark) and they allowed me to withdraw in crypto. Odd how they don't didn't ever respond either (after the initial response)

[Mobin1986]

In February 2024, my account was locked, and JustBet requested several KYC documents from me, specifically:
1. A selfie holding a paper with the exact date written on it.
2. A video recording of me reading out the previous night’s NBA scores.
3. A recent utility bill.

I promptly complied and submitted all required documents. Shortly afterward, they informed me that I wouldn’t be allowed to withdraw my $49,700 balance via cryptocurrency and insisted on a bank transfer instead. I agreed without hesitation and immediately provided my bank account details.

After submitting my banking information, the situation worsened. Their last request—the utility bill—was sent to me on March 6th. After two months of silence and three follow-up emails from my side, they finally replied that my account was still under investigation and that they would inform me soon. Another month passed, I followed up once more, and received the same vague response. This was the last communication I received.

It has now been 11 months since their last reply. During this period, I’ve sent 13 emails directly to their KYC department at kyc@bookmaker.eu—the only email address they ever used to communicate with me—and received no response. Additionally, their live support team completely ignores my inquiries and refuses to even confirm KYC's team receipt of my emails.

I have a screenshot from a live chat conversation clearly confirming my account balance even after my account was locked.

Due to their continued refusal to respond, I’ve escalated this issue and reported JustBet to all relevant institutions and regulatory bodies. I’ve also contacted every available JustBet and Bookmaker.eu email address I could find but have received zero replies.

They have essentially taken $49,700 from me without explanation or communication, completely disregarding how significantly this affects my life. This is outright fraud—ignoring customers and unlawfully withholding funds.

[Optional]

Hello !

I placed a bet on a tennis player to win a match. He won the first set, and during the second set, his opponent retired. The player I bet on advanced to the next round. In this case, should I receive a refund or win the bet according to the terms of bookmaker.eu?
The company settled the bet as void and refunded my money."


The following is a part of their rules.
"3. In the event of a match starting but not being completed, all bets will be void unless (after the start of the match) a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes. This applies to Match Winner betting only."


Thank you!

I believe a void would be the correct grading based on the rule you show.

[Rififi777]

Hello !

I placed a bet on a tennis player to win a match. He won the first set, and during the second set, his opponent retired. The player I bet on advanced to the next round. In this case, should I receive a refund or win the bet according to the terms of bookmaker.eu?
The company settled the bet as void and refunded my money."


The following is a part of their rules.
"3. In the event of a match starting but not being completed, all bets will be void unless (after the start of the match) a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes. This applies to Match Winner betting only."


Thank you!

[Optional]

Good day, Optional!!!
I just reread the thread. Yes, you gave a link. I didn't see it. I already filled out the form and sent it.
Do you think I didn't fill out the form because I'm a scammer??? Very interesting thought.
For example, they don't accuse me of anything. They just don't answer. However, like all other people))))
If you have information that I'm a scammer - write, I'll know what I'm accused of.

You've been trolling the thread and done nothing suggested but come back and try and bash the book... just like a caught scammer who knows they have no chance of being paid whatever you do.

Additionally, a bookmaker rep appears to be monitoring this thread and other posters accounts have been addressed whilst yours has not. Which is exactly how Bookmaker handle caught scammers. Not that I agree with that policy, but that's how they do it.

So yes, I think you have simply been caught trying to get around the site terms. And I can see you are not going to get any help here. And as you ignored all my posts "begging" people to help us all by submitting to OSGA... I think you are not genuine.

Sorry if you dont like that, or it's overly harsh, or just not right. But YOU made the choice to ignore me and act just like a scammer would. Check cashed pal. No refunds.

[MissV]

Good day, Optional!!!
I just reread the thread. Yes, you gave a link. I didn't see it. I already filled out the form and sent it.
Do you think I didn't fill out the form because I'm a scammer??? Very interesting thought.
For example, they don't accuse me of anything. They just don't answer. However, like all other people))))
If you have information that I'm a scammer - write, I'll know what I'm accused of.

[Optional]

I don't know if this played a role in my case, but I filed a complaint with OSGA, they replied to me after 2 days that they received it and contacted the bookmaker and an hour after their email reply, the bookmaker replied that my account had been verified. Have you tried filed a complaint ?

Thanks for the report Rififi

Very helpful.

Appreciate that someone here is not just whining like a caught scammer and not submitting the form I have posted a link to and asked everyone to fill in 3 or 4 times.

No, I haven't tried it.
Please give me a link. I'll try it.

You were given the link several times and even asked to PLEASE fill in that form even if some waster posters here wanted to insist it was useless. But I guess they are just other caught scammers like you who wanted to avoid being queried at all by an independent.

If your account has not been cleared already from your posts here, I can say pretty much with certainty that it never will be and you have been caught.

Now please go away. You have wasted enough of readers time with your misleading BS.

[nbaguy23]

Unfortunately you have been robbed....................this for Miss V......

Bookmaker doesn't rob, I see it as more of an interest free loan they're taking lol

[MissV]

I don't know if this played a role in my case, but I filed a complaint with OSGA, they replied to me after 2 days that they received it and contacted the bookmaker and an hour after their email reply, the bookmaker replied that my account had been verified. Have you tried filed a complaint ?

No, I haven't tried it.
Please give me a link. I'll try it.

[Brooklyn Dick]

Unfortunately you have been robbed....................this for Miss V......

[Rififi777]

Good day!
No news. I wonder how they can check documents for almost 4(!!!) months???
Or are there just thousands of blocked accounts? And the silence is just annoying.

I don't know if this played a role in my case, but I filed a complaint with OSGA, they replied to me after 2 days that they received it and contacted the bookmaker and an hour after their email reply, the bookmaker replied that my account had been verified. Have you tried filed a complaint ?

[MissV]

Good day!
No news. I wonder how they can check documents for almost 4(!!!) months???
Or are there just thousands of blocked accounts? And the silence is just annoying.

[Optional]

Just got limited on Bookmaker. Went to bet the 2nd half of Alabama St/Grambling and my max bet is $1…
Tried to rebet after my first $1 wager and it won’t allow me to bet anymore.

Don't hear about them doing $1 limits very often.

What do you think set them off on you?

[Chiefs83]

Just got limited on Bookmaker. Went to bet the 2nd half of Alabama St/Grambling and my max bet is $1…
Tried to rebet after my first $1 wager and it won’t allow me to bet anymore.

[Brooklyn Dick]

This is a joke. It is hard enough to win, then when you do you have to put up with this. Betcris/Bookmaker is a shell of their previous self. They are to be avoided at all costs.

[Rififi777]

I also filled out this form. It didn't help.
After that, my account remained closed. Only almost a year later the account was unblocked.

My account is not closed. I have access but I can't make a withdrawal. Also, some betting categories are limited. For example, table tennis and MMA, which I used to bet on.


UPDATE: My account was identified and I was able to make a withdrawal normally.

[AnnaMakarova]

Yesterday i got an answer after a week from the KYC department and they ask me to fill this form. Have anyone else recieve this form and if yes what was the following steps ?

I also filled out this form. It didn't help.
After that, my account remained closed. Only almost a year later the account was unblocked.

[nbaguy23]

Yesterday i got an answer after a week from the KYC department and they ask me to fill this form. Have anyone else recieve this form and if yes what was the following steps ?

I have, it's a legit form so go ahead and fill it out. I got ghosted shortly after BUT seems like their kyc is actually cooperating based on the last couple pages of this thread!

[Rififi777]

Yesterday i got an answer after a week from the KYC department and they ask me to fill this form. Have anyone else recieve this form and if yes what was the following steps ?

[AnnaMakarova]

My account was unblocked.
I won 10k from my 1430 USD.I made a withdrawal today - received it in 30 minutes.
I don't understand at all why my account was blocked for almost a year.
Thank you very much Optional and vampire assassin.I don't know who exactly helped.

[nbaguy23]

Good day!
It is excellent!!!
Unfortunately, my situation has not changed. No response. E-Mail, live chat - silence.
Remind me, did you have big balance on your account???

Yeah over 100k

[Rififi777]

Maybe someone has tried a complaint at OSGA ?
If yes this help to get his money back ?

[MissV]

Another positive update, Bookmaker approved a 25k btc withdraw each day last week. Now need to wait a month for the last one, smooth sailing once the KYC whatever is lifted. I'll continue to check back here for more success stories hopefully!
P.S KYC=Keeping Your Cash is one of the funnier things I've seen!

Good day!
It is excellent!!!
Unfortunately, my situation has not changed. No response. E-Mail, live chat - silence.
Remind me, did you have big balance on your account???

[nbaguy23]

First 25k withdrawal today worked no problem

Another positive update, Bookmaker approved a 25k btc withdraw each day last week. Now need to wait a month for the last one, smooth sailing once the KYC whatever is lifted. I'll continue to check back here for more success stories hopefully!

P.S KYC=Keeping Your Cash is one of the funnier things I've seen!

[5918mike]

Anyone else get the Justbet VIP emails? I get these bonus codes, choose the 100% freeplay with the 10x roll but after the deposit when I claim it they change it to a 20x roll, typical bait and switch bs