Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jason'
Jason: Welcome to Live Chat Support. How may we assist you today?
CS: Hello Jason
CS: My account was closed because of shared enviroment
CS: I would like to know what doesn that means
Jason: Kindly note your account has been closed and you deposit refunded back to your moneybookers account.
Jason: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
Jason: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies.
Jason: this decision is final as per management
CS: I know. Since you kept 1500€ from my account, don't I deserve a better explanation?
CS: when i mean you, I mean IASbet
CS: because I opened my account like two weeks ago
Jason: ithis is not for further discussion
CS: I just want an explanation
CS: Because I did nothing wrong
Jason: you have been given one
Jason: you got your money back that is all
CS: No, I got my deposit, 1500€ is missing. My account is opened for about two weeks and only now was decided that I did something wrong. No one shares my computer, my internet or my ID to bet, so I would like to know how did IASbet got that conclusion.
CS: 1500€ for IASBet is peanuts to risk it's reputation...
Jason: i did not make this decision management did so cannot comment any further
CS: I understand
CS: How can I speak with decision management?
Jason: you may email
Jason:
support@iasbet.com
Jason: address it to management
CS: Very well. Thanks for your help Jason
Jason: Thank you for using the Live Chat Support. Good Bye.