1. 06-30-09 05:45 PM #1
    Luis7
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    my first problem

    Hello,

    At 24 of june i have register in purple lounge and made a 10€ deposit and bet. I have won the bet and after 24h they gave me a 10€ freebet.

    After that i begin to withdraw my earnings and i have continue to bet with the 10€ freebet (because in this house you cant withdraw the freebet).

    After this i start to get problems because when i won bets they didnt gave me any earnings, told me they will investigate and gave my earnings ASAP.

    I continue to bet using the freebet.. and again same problems, no earnings.

    my last bet was for england in u21 tournmente i lost and the freebet was gone, i went to the chat and now they told me they wont give me the previous earnings because they had a problem and somehow i overdrawn (have more money that i should).

    What can i do in this situations?

    It the first problem i have in terms of online betting and it seems that i have nothing i can do for them to pay me.



    Thank you for your help
    Last edited by Luis7; 06-30-09 at 05:53 PM.
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  2. 06-30-09 06:03 PM #2
    betpartners
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    I reckon this is a wind up

    But on the assumption it is not

    From what you are saying, you had a €10 freebet and won, then lost on england and your account is empty

    So whats the issue, think you need to explain a little more, amounts involved etc

    And who the hell are purple lounge, never heard of them
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  3. 06-30-09 06:03 PM #3
    Justin7
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    Luis,

    Is there any way to pull up all the credits/losses you should have had?

    If your balance really went negative, the book has a legitimate gripe. If not though, you should be paid.
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  4. 06-30-09 06:14 PM #4
    betpartners
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    Ok found purple lounge

    They are doing a €5 free bet it says, so maybe when they credited you €10 that was the error
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  5. 06-30-09 06:15 PM #5
    Luis7
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    i have lost the freebet in the last bet however they still own me the winnings of the bet in brazil and in othergame. they are saying that somehow i get overdrawn. i just want the winnings that they didint gave me because they have a problem
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  6. 06-30-09 06:24 PM #6
    Luis7
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    no.. i have register under a affiliate, so for me was 10€
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  7. 06-30-09 06:34 PM #7
    betpartners
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    well justin is right you need to list your bets and how you won/lost in relation to your deposit and free bet
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