1. #1
    yobinad
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    Canbet - The sportsbook you want to avoid

    Hello, I have to share with you, what had happened with me.
    I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
    For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
    I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
    I'm posting this, to advise you all how this sportsbook works.
    Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

    Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
    If anyone knows a place where i can make a complaint against them, please post in this thread.

    Thanks

  2. #2
    pokerplayer22
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    Quote Originally Posted by yobinad View Post
    Hello, I have to share with you, what had happened with me.
    I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
    For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
    I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
    I'm posting this, to advise you all how this sportsbook works.
    Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

    Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
    If anyone knows a place where i can make a complaint against them, please post in this thread.

    Thanks

    Are you sure its canbet and not sportbet??? For years sportbet has been known throughout the industry as a no pay book and i know first hand that this is one of the many excuses that they do infact use. .

  3. #3
    noyb
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    Quote Originally Posted by pokerplayer22 View Post
    Are you sure its canbet and not sportbet??? For years sportbet has been known throughout the industry as a no pay book and i know first hand that this is one of the many excuses that they do infact use. .
    yeah right. why not stop contaminating others peoples threads with your own little problems, you're only making yourself look completely stupid.

  4. #4
    noyb
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    Quote Originally Posted by yobinad View Post
    Hello, I have to share with you, what had happened with me.
    I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
    For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
    I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
    I'm posting this, to advise you all how this sportsbook works.
    Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

    Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
    If anyone knows a place where i can make a complaint against them, please post in this thread.

    Thanks
    multi account problems usually have a more complicated story than a poster is telling us. canbet is not a scam book, if they froze your account they will have some evidence against you. if you really have nothing to hide, fill in the complaint form on this website and if you're lucky sbr will help you.

  5. #5
    yobinad
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    Thanks for your help, i will make a complaint against them.
    I don't have multi accounts.
    And they don't tell me what i had made wrong to frozen my account.
    I think that's unfair, treat their customers like that.

    Oned more thing: Where do i make a complaint in this site?
    Last edited by yobinad; 06-26-09 at 08:38 AM.

  6. #6
    acw
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    Bookmakers that charge you inactivity fees without notifying you are indeed scam books. Canbet is one of them.

  7. #7
    noyb
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    Quote Originally Posted by acw View Post
    Bookmakers that charge you inactivity fees without notifying you are indeed scam books. Canbet is one of them.
    i agree it's bad practice, but there's a big difference between a book that pays but has a bad rule which could potentially cost you a few bucks a month and a scam book that walks away overnight with thousands, you know that as well.

  8. #8
    Rapscallion
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    Thank goodness Canbet no longer accepts U.S. clientele, I had to go through hell for about 2 weeks before I could get a small $500 payout from them about 5 years ago and I see not much has changed.

  9. #9
    yobinad
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    Where are the complaints form in this site?
    please

  10. #10

  11. #11
    yobinad
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    Thanks noyb

  12. #12
    yobinad
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    It's sad, what's happening with me.
    I'm trying to know the reasons to they close my account, at more than a week.
    And no one of the risk department was available to talk with me.
    They stole my 150 euros of winnings, and don't tell me the reason, because there's no reason for that.
    Is a robbery and i don't know, what can i do more

  13. #13
    yobinad
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    Daniel: i want to talk with someone of the risk department
    Cherie: Unfortunately there is noone in risk at the moment if you send through an email I will forward your query to them if you like
    Daniel: i don't believe
    Daniel: it's the 10th time that i try to speak with someone of the risk department
    Daniel: yesterday i been told that someone of the risk department were available at this hours
    Daniel: an email? they don't answer the email i sent last week
    Daniel: i want you to pass this conversation to one of them
    Daniel: i'm tired of this
    Cherie: Kindly note your account has been closed and your deposit refunded back to your the same method of deposit account.
    Cherie: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
    Cherie: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies. http://www.canbet.com/help/sportsbook_general_terms.aspx
    Daniel: i want you to tell me what is sharde environments?
    Daniel: and give me proofs of what i done wrong

    This was the last conversation, and allway the same answer, without giving me a reason to close the account, the reason is that i can't win. Don't you think?

  14. #14
    Santo
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    Shared environments. Have you played from a Net cafe, University, University dorm, apartment building etc?

  15. #15
    yobinad
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    I allways play at home! i think that they had to give me a proof, don't you think?
    It's unfair, close an account with 150 euros of winnings, without proofs.
    if i had loss this don't happen for sure.

  16. #16
    yobinad
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    Last conversation with them:

    Randal: Hi there Daniel, how may I assist you?
    Daniel: i want to know why do you close my account
    Daniel: because i didn't do nothing wrong
    Daniel: or irregular
    Randal: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
    Randal: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies. http://www.canbet.com/help/sportsbook_general_terms.aspx
    Daniel: tell me what are shared environments
    Daniel: and what i have do it exactly?
    Randal: We are not allowed to provide details of the investigation due to security on our behalf.
    Daniel: what?
    Daniel: are you kidding with me?
    Daniel: you close my account and even give me the reason
    Daniel: there's no reason
    Daniel: i demand to know the reason
    Daniel: i'm a customer, and you can't treat me like that
    Randal: Daniel, we have refunded your deposit on the account and the matter has been Finalized.
    Daniel: it can't be
    Daniel: because i have made bets and have won 150 euros
    Daniel: you can't make this kind of things with your customers
    Daniel: you simply close my account, without no explanation or respect for me and my winnings
    Daniel: i want my winnings, they are mine, for right.
    Daniel: i have placed my bets and won some of them
    Randal: Daniel, I have now advised you accordingly and your deposit was refunded. If there is nothing else that I can assist with Thank you for using Live Chat. Have a nice day
    Daniel: it's the most unjustice i ever seen
    Daniel: and i will take all procedures possible to have what is mine for right
    Randal: Thank you for using Live Chat. Have a nice day goodbye.
    Daniel: i'm allways requesting what i have won
    Chat session has been terminated by the site operator.

    This is not normal, it's a robbery.

  17. #17
    fixxer
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    Canbet is not known for closing accounts without a real reason.

    SBR probably will clear this, if this is a mistake from the risk department, or the op got involved in a multi-acc opening...

  18. #18
    yobinad
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    The shared environments reason looks like an excuse... to don't pay me the winnings!
    I wish that SBR can solve this! It's my only hope!

  19. #19
    fixxer
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    You can be sure that Canbet is not the office that makes out false excuses to steal a 150EUR balance....

    Was any bonus involved in your account? (especially no deposit one...?)

  20. #20
    yobinad
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    I benefit from a bonus of 30 euros when i made my deposit!
    But i still don't understand why do they close my account.
    There's no reason for that :S

  21. #21
    yobinad
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    I'm losing my hopes!
    I was thinking that SBR will help me to have my winnings back, but passed two weeks and they don't give me any news, i don't know if they talk with Canbet
    It's normal to take so much time till have an answer from SBR?
    Canbet can't make this kind of robberys and don't pay for that.

  22. #22
    jasont50
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    canbet arent that bad theres about 100 worse bookmakers around than them , worldbet owe me 6000 and will never pay it , 3bwin owe me also 150 they closed and ran off to the sunset in february , to be honest i dont overly trust any of em.

  23. #23
    Hohol15
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    I received 3600 $ recently from Canbet. I don't think they are bad so far. But the problem with occasional IP-coinsidence could happen and I don't know what are their investigations include. So only SBR moderators can help to clearify the details I guess.

  24. #24
    yobinad
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    I will wait for SBR moderators, but passed 2 weeks and they don't tell me nothing about this issue

  25. #25
    Justin7
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    Sorry Yobin... I'm on the complaint. I've contacted them, and will tell you more when I hear back.

  26. #26
    Justin7
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    No response from Canbet so far How the mighty have fallen...

  27. #27
    yobinad
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    Now, i know that canbet close the accounts to all portuguese customers giving shared environments as reason, we live in the same country, is this shared environments? Canbet commited a big error, and stole the winnings of the portuguese customers, i'm waiting that justin can resolve this error and canbet give the money back to portuguese customers.

  28. #28
    Justin7
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    Do you know other Portuguese players that were robbed?

  29. #29
    ClaudioMag
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    Quote Originally Posted by Justin7 View Post
    Do you know other Portuguese players that were robbed?
    At least 3 users here.. me, mariasc and yobinad

  30. #30
    yobinad
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    Yes justin, at least 3 users. I think that was a mistake commited by canbet and Ias bet.
    Talk with them please. I've already tried but no one at Canbet listen me.
    If you and SBR have some authority and respect, i wish you could solve this situation, and that we can have our winnings.

    Thanks justin

  31. #31
    ClaudioMag
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    Quote Originally Posted by yobinad View Post
    Yes justin, at least 3 users. I think that was a mistake commited by canbet and Ias bet.
    Talk with them please. I've already tried but no one at Canbet listen me.
    If you and SBR have some authority and respect, i wish you could solve this situation, and that we can have our winnings.

    Thanks justin
    Justin. Can you confirm to me that my case is being treaten as well? Just because I've made two unanswered complains. Already sent you my username and e-mail but don't know if that's enough...

  32. #32
    Justin7
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    Sorry Claudio. Yes, I have it. And Canbet has basically told me to go to hell on all of these.

  33. #33
    yobinad
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    And there's nothing we can do justin?
    They have committed an error closing portuguese cutomers accounts.
    They can't do that. How can we fight against this kind of sportsbook?

  34. #34
    JoshW
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    I think Canbet has some of the worst customer service among books that largely pay. They routinely don't respond to issues we bring to them despite multiple emails. They run bait and switch bonus scams for such small amouns, one wonders why they don't just stop running them or at least pay out the minimal amounts involved.

  35. #35
    Stumpage
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    What the hell happened with this place, really? For years they were one of my favoured outs; Certainly not a top of the line workhorse like Pinnacle, Greek or BetJam, but definitely a solid number 4 or 5 starter...Now I wouldn't send them $100 if I found it on the street.

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