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Hello *******
Thank you for your email.
We would like to inform you that we have received your ID and you turn past the age verification.
Thank you for your cooperation and remain at your disposal for any further questions.
cordially
Jerome
Customer Service Francophone,
William Hill Online
Assistance 7/7 at 0805102966
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Monday, October 8, 2012 I request a withdrawal of € 100 and I paid without problem.
last night I requested a withdrawal of € 145 and this is the message I get this morning:
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Subject: RE: Your William Hill account
*********
Thank you for choosing William Hill!
We are currently in trial processing your withdrawal request. To complete the process, we ask you to provide us with pictures of your identification and CC is registered, certified by a notary, at the following address:
ID Verification
6/1 Waterport Place
Gibraltar
We would like to inform you that for your safety, you should hide the eight (8) digits in the middle of your CC number on the front and the CVV2 or the last 3 digits on the back of the card.
The express delivery is recommended as regular mail may take about two to three weeks for delivery. Once the document is received, it will be stored in a secure file and we will inform you accordingly.
Please accept our apologies for the inconvenience, but these measures are necessary for security reasons.
If you have any questions, do not hesitate to contact our customer service online or simply visit our website at: http://www.williamhill.com/fr/index/.
Thank you again for choosing William Hill!
Sincerely,
William Hill French Customer Service
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But my account is already checked William AND ACCEPT by willhill.
I even make a withdrawal of € 100 which was done without problem.
I do not understand why you send me such a message for my second withdrawal of 145 €. William also my account is blocked I do not understand why.
A member of the forum at it already had such a problem?
You remember that several william hill since I was asked to see the documents by mail and that it was the courier who was advised.
I sent the documents as requested: and here are the answers I get:
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Discussion thread
Response Via Email (Amelie) 04/09/2013 07:57 AM
Hello ******
Thank you for your email.
We regret to inform you that even if you send documents your account will remain suspended for an indefinite period because we found fraudulent activity on your account.
I quote the Terms and Conditions of our website:
§ Activities fraudulent enterprising your disadvantage and their advantage.
Such practices are not permitted and will take all reasonable steps to prevent, detect, and the players involved are appropriate if they occur, and deal with relevant players appropriately. We will not be liable for any losses or damages that you or any other player may incur as a result of cartel activity, fraudulent or otherwise illegal or fraud, and any action we take in respect of the same will be at our sole discretion.
Then we have the right to suspend your account indefinitely, and / or withhold all or part of your account balance, and / or close your Account and terminate the Terms of Use, and / or recover your account the amount of all disbursements, bonuses or winnings which have been affected by the events contemplated in paragraphs 11.4.1 11.4.4 (inclusive) above.
In the event of new developments, we would not hesitate to contact you to inform you.
Sincerely,
Customer Service Francophone
live chat this is what I get as a response:
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Jacob: Hello. My name is Jacob. How can I help you?
Jacob: Hello.
You: hello sir
You: I do not understand the message I received this morning.
You:
Hello ******,
Thank you for your email.
We regret to inform you that even if you send documents your account will remain suspended for an indefinite period because we found fraudulent activity on your account.
Jacob: We regret to inform you that even if you send documents your account will remain suspended for an indefinite period because we found fraudulent activity on your account
You, but I do not understand
Jacob: What do you not understand?
You: no
You: in made in the beginning it was.
You: it
You: Subject: RE: Your William Hill account
Hello ********,
We will contact you in response to your e-mail.
Please note that William Hill reserves the right to reapply to provide additional documents if necessary.
We invite you to send notarized copies of a piece of `identity (identity card, passport or driving license) - front, back, justification of address (bill electricity, telephone), with no more than 6 months old where we can see the company logo and address in your account and a copy of your CC by mail.
All details must be clearly visible, but please please make sure to cover the middle 8 digits on the front of the card and the security code 3 digits on the back of it. Please ensure that the back of the card is signed.Below is our correspondence address.
ID Verification
6/1 Waterport Place
Gibraltar
We remain at your disposal for any further information,
You: Thursday, October 11, 2012
Jacob: Please confirm your username please.
You: My username*******
Jacob: To verify your account please confirm to me the following information:
1. Your date of birth
2. The answer to your security question
3. Your name
You: ok
You: 01/01/1986
You: pastor
Jacob: We would like to inform you that your documents are not accepted by our relative department. Under point 11 of our terms and conditions 11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITIES, your account with us will remain suspended and will not be activated. All funds in your account will be deleted as specified in point 11.4.4
You: so I do not get anything of my fund.
Jacob: Absolutely.
Jacob: You violates several rules of our site.
Jacob: You no longer have the right to take part.
You: I do not know what you reproach me.
You: I did exactly what you did command me.
You: all the documents have been sent. I do not understand.
Jacob: Your account will not be unblocked.
You: until when?
Jacob: Until further notice.
You: but how little time to
You: Please.
Jacob: You have been sanctioned, your account will not be reactive.
You: but I nearly € 280 on my account how do I do?
You: to get my money
Jacob: You have not right to increases in your account.
You: but it was not normal.
Jacob: These gains have been made in a way fraudulent.
You: it is not true I play normally. again I received no bonus from you.
You: So where is the fraud.
Jacob: Abuse of the bonus conditions.
You: but I have not received bonus
You: I play without any bonuses.
Jacob: You have received bonuses of other accounts on your behalf. ( )
Jacob: We would like to inform you that your documents are not accepted by our relative department. Under point 11 of our terms and conditions 11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITIES, your account with us will remain suspended and will not be activated. All funds in your account will be deleted as specified in point 11.4.4
You: no no
You: never
: You're wrong I swear.
Jacob: The decision is final and non-negotiable,
You: YAO IS A POPULAR NAME.
Jacob: I'm sorry, Yao.
Jacob: Our research is complete.
Jacob: No way, be an exception.
You: but it is true.
Jacob: I'm sorry.
Jacob: If you currently have no other questions, I wish you a great end of the day!
Jacob: I remain at your disposal if you need assistance and I wish you a good day.
Jacob is offline.
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after spending nearly € 100 to send the documents here is not the result of DHL WilliamHill.
I do not understand.
SBR Top-Rated Sportsbooks
Willhill my account blocked.
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