[pint86]

I Go to my bet 365 (Can) account and the balance reads $0.00 . I have not made any bets or withdrawals to put the account to this balance. I should have $300 give or take $50 (small but something).

I have e-mailed Bet365, but am wondering what the best methods of getting this resolved? (first time with this issue). I am limited to mobile Internet access until I am finished work.

Thanks.

[Justin7]

Did you review your transactions to see what happened to the money?

[SBR Lou]

Definitely follow Justin7's advice. Also, as a matter of curiosity, are you fully verified by 365/PVC code included?

[pint86]

On the withdrawal history it has my last withdrawal from February . The settled bets it has my last bets from 9/20, which won. The unsettled bets has nothing outstanding. I will give a look with my laptop on the full site when I get home see if their is any different info.

[pint86]

Definitely follow Justin7's advice. Also, as a matter of curiosity, are you fully verified by 365/PVC code included?

Not sure, registered in Jan 2011. I will take a look at my past e-mails with them tonight.

[prop]

Definitely follow Justin7's advice. Also, as a matter of curiosity, are you fully verified by 365/PVC code included?

Sunds like is he is he had a withdrawal in the past.

On the withdrawal history it has my last withdrawal from February . The settled bets it has my last bets from 9/20, which won. The unsettled bets has nothing outstanding. I will give a look with my laptop on the full site when I get home see if their is any different info.

Pint, perhaps this a dumb question but did you look at the cashier from the account section where lists balances by product. Are you sure the money's not sitting in Bingo, Casino or Poker account? I'm sure if gone they'll get back to you with a logical explanation soon and get it sorted.

[allin1]

if you only have access to the mobile site for now, you can still check the latest transactions to see what happened. Maybe you accidentally requested a withdrawal (possible for mobile) which is now pending and that's why the balance appears to be 0. check out latest transactions or potential pending withdrawals, they are all available to check on their mobile site.

[pint86]

Sunds like is he is he had a withdrawal in the past.



Pint, perhaps this a dumb question but did you look at the cashier from the account section where lists balances by product. Are you sure the money's not sitting in Bingo, Casino or Poker account? I'm sure if gone they'll get back to you with a logical explanation soon and get it sorted.

Thats a fair question. All my other balances are $0.00 . I have never used anything besides the sports book.

Can't seem to find a transfer history option on mobile.

[pint86]

if you only have access to the mobile site for now, you can still check the latest transactions to see what happened. Maybe you accidentally requested a withdrawal (possible for mobile) which is now pending and that's why the balance appears to be 0. check out latest transactions or potential pending withdrawals, they are all available to check on their mobile site.

It says no pending withdrawals.
Have checked Previous transactions. Nothing regarding a withdrawal

[SBR Lou]

And as for casino activity?

[pint86]

And as for casino activity?

Don't know how to check or can't check on mobile. I'll take a look when I get full site access.

[pint86]

Turns out I was betting with my bonus balance and didn't meet the requirement to keep the bonus "the bonus amount in your case the rollover was $1200. You had staked $1,102.71 towards this amount before it expired".

I was fortunate to have the bonus balance credited to my account. Damn Pinny and all their low odds had me using their site all the time.

Thanks for all your help guys!