[Bill Dozer]

So in this article on the bad call last night and how it affected gamblers Yahoo quoted Sportsbook.com as saying: "I can't stand winning unfairly so I am going to give the punters their money back."


That's like Lindsey Lohan insisting on paying full price for jewelry because the sale date expired. Here is the full paragraph...

At least one sports book has apparently decided to sidestep the controversy by refunding the losers their money in the form of a free play, according to NESN. Sportsbook.com took the unusual step because, as one company official put it, "I can't stand winning unfairly so I am going to give the punters their money back."

[Bill Dozer]

In Yahoo Sports' defense, they reposted the quote from NESN. Yahoo is known for writing about things written on other sites so it could be just more lazy writing.

It gets even funnier on NESN where the put the whole promo with the fake account message to "Glen"...
e have refunded your bet.... In the form of a freeplay? Why stop there. We have refunded your bets in donuts.

Hats off to the Sportsbook.com marketing director for capitalizing on a hot topic and able to sell this. Very Shrude.

[Vegas39]

A great PR move a majority will lose the FP and others will deposit there due to this

[Bill Dozer]

Yea it's a page out of the Euro books' marketing. Can't blame em for capitalizing on whats hot and "trending" but the quote about them losing sleep because the players got screwed is just too much.

Maybe they are sitting around the conference table sayin "By Golly, if players are going to get screwed it's going to be because we stole it, not those scumbag replacement refs!"

[Thremp]

You do realize you just ran an almost identical promo piece with Heritage?

[BIGDAY]

[will2survive]

In Yahoo Sports' defense, they reposted the quote from NESN. Yahoo is known for writing about things written on other sites so it could be just more lazy writing.

It gets even funnier on NESN where the put the whole promo with the fake account message to "Glen"...

We have refunded your bet.... In the form of a freeplay? Why stop there. We have refunded your bets in donuts.

Hats off to the Sportsbook.com marketing director for capitalizing on a hot topic and able to sell this. Very Shrude.

They need to build up their reputation but if they can't be counted on to pay, this is a waste. Nevertheless, this is a brilliant move if they back up their decisions by being a book that someone can rely on. A good first step. They can't be that stupid.

[Bill Dozer]

You do realize you just ran an almost identical promo piece with Heritage?

I'm never excited to see your posts because you don't read the threads you're posting in. This whole topic is about the hypocrisy of a stiff book saying "it's the right thing to do".

Not that it's relevant... I didn't see the Heritage bonus but they aren't paying mainstream media to say they are refunding anything. Heritage wouldnt share it publicly because they dont want beggers but they have refunded really bad beats to their VIPs in the past.

[Thremp]

Do you know which company you're commenting on?

You know this book is a skin (SBR C-) and not a US facing book?

The irony in a comment like this, "Yea it's a page out of the Euro books' marketing." is because it is a Euro book.

[Bill Dozer]

Do you know which company you're commenting on?

You know this book is askin (SBR C-) and not a US facing book?

The irony in a comment like this, "Yea it's a page out of the Euro books' marketing." is because it is a Euro book.

ok, so you'd like to move on from the promo to geography...

This is for USA players at sportsbook.com which redirects to Sportsbook.ag. The domain directs for non-US to global.sportsbook.com and to sportsbook.ag in the US. Hence the PR piece on the New England Sports Network and not yahoo.uk.

What else ya got? Hows my spelling?

[yisman]

sportscrook: "it's right the thing to do"

What else ya got? Hows my spelling?

Shrewd.

[Thremp]

There are no links to sportsbook.com or sportsbook.ag on either the Yahoo or NESN page.

Try again.

Bill: "Sportsbook.com" is the brand logo on top of their website. The url doesn't exist anymore. Take off and stop hijackin topics.

Thremp: This is weird. The person who originally mentioned it on Twitter isn't from the US. He's Canadian. And here's his twipic:
And the guy mentioned in that promo as authorizing it is this man:

Your turn.

Bill: Were you expecting him to be in Nebraska? Perhaps the Wash DC Sportsbook.com office? Does that guy have any pets? Does he like orange juice?

Thremp: Why do you keep moving my posts? It isn't a hijack.

It is clearly the Global site and not the US one. You are sadly mistaken, continuing a long tradition of SBR employees understanding little of the business the purportedly engage in.

You have provided literally no evidence that this is linked to the US facing side of the business, while I've provided unequivocal proof linking it to the Euro side.

It is kinda sad to see SBR like this. But not unexpected.

Bill: Youre a thread polluter posting nonsense to mess up an SBR-started discussion. Go start your own thread that no one will read about why SBR sucks. Anything else you post off topic is going straight to the trash.

[Maniac]

I believe Paddy Power have also refunded losing bets on Green Bay - cant say I am surprised as they are the kings of this sort of thing, in fact these days I would say it is pretty much expected of them

[Bill Dozer]

I believe Paddy Power have also refunded losing bets on Green Bay - cant say I am surprised as they are the kings of this sort of thing, in fact these days I would say it is pretty much expected of them

That's the one! I think Will hill followed their footsteps. They actually refund the bet though right?

[yisman]

I believe Paddy Power have also refunded losing bets on Green Bay - cant say I am surprised as they are the kings of this sort of thing, in fact these days I would say it is pretty much expected of them

Paddy Power the industry leader at this.

[Bill Dozer]

Shrewd.

lol ...gerk

[shari91]

I believe Paddy Power have also refunded losing bets on Green Bay - cant say I am surprised as they are the kings of this sort of thing, in fact these days I would say it is pretty much expected of them

Just as an aside - I really like Paddy Power partly because they do things like this and because of an interview I saw with the son who runs the company now. Pretty sure it was with Bovada Becky earlier this year. I can't play there because they don't like me any more but I think they get an enormous amount of goodwill from stuff like this. If they'd accept my cash I'd definitely put a few bucks in there solely because I like their style.

[HedgeHog]

You do realize you just ran an almost identical promo piece with Heritage?

Comparing Sportsbook.com to Heritage should be a bannable offense.

[sickler]

[19th Hole]

Glad I stumble on this thread.....thanks for the humor.

Also...VIVA PADDYPOWER

[CanuckG]

Sportsbook.ag solid book. Don't move this post...

[HedgeHog]

Sportsbook.ag solid book. Don't move this post...

Tell that to the many people that had winnings stolen in the past (9k for me).

[CanuckG]

What about the people that haven't?

[tatddy]

I cashed out over 8K without hiccup from sportsbook.com. No complaints here.

[MUHerd37]

I used sportsbook.com until I found SBR. I never had a problem. Payouts always went smoothly.

[HedgeHog]

What about the people that haven't?

They're lucky....so far. So your idea of a solid Book is one that steals, but just not from you?

[louis]

That's nice of Heritage to refund this bet, which goes above and beyond what they are expected to do.

[tatddy]

They're lucky....so far. So your idea of a solid Book is one that steals, but just not from you?

He never said they were a solid book. He said they didn't steal from him. And they didn't steal from me. So our experience means just as much as yours. Sorry for your loss but we're not gonna give a book a bad review because of something that happened to someone else.

I haven't played at sportsbook.com in 2 years but I did cash out 8K, 2K, and 1K before I left and all went smoothly.

[Legions36]

So in this article on the bad call last night and how it affected gamblers Yahoo quoted Sportsbook.com as saying: "I can't stand winning unfairly so I am going to give the punters their money back."


That's like Lindsey Lohan insisting on paying full price for jewelry because the sale date expired. Here is the full paragraph...

This thread of your Billdozer pretty much is making u lose all your credibility with people, its not like we don't know what your really trying to do. This is an all time low for u.

[CanuckG]

Well I did say they were solid but just because someone had a bad experience with them doesn't change my view on their book.

[Legions36]

He never said they were a solid book. He said they didn't steal from him. And they didn't steal from me. So our experience means just as much as yours. Sorry for your loss but we're not gonna give a book a bad review because of something that happened to someone else.

I haven't played at sportsbook.com in 2 years but I did cash out 8K, 2K, and 1K before I left and all went smoothly.

Oh i almost forgot i just cashed out last week from them got paid in 3days, not bad since i haven't used them in a long while. Not to mention they were 1 of my first books and have paid me a hefty amount over the years, every penny of it.

[skrtelfan]

sportsbook.com is a great book until they steal from you. they are another book who figures if they steal from their biggest 1% of winners, the other 99% will be happy, as is evidenced in these threads. i would suggest those who know sportsbook.com is a stiff book send comments to the writers of these articles talking about what a great book sportsbook.com is.

[yisman]

That's nice of Heritage to refund this bet, which goes above and beyond what they are expected to do.

He never said they were a solid book.

His first post.

[HedgeHog]

Sportsbook news results for the search term: sportsbook.com

Sportsbook.com Super Bowl future dispute

09.11.2012 (03:14 PM CST) A Sportsbook.com US (SBR rating D-) player reports that a Super Bowl wager was cancelled. The player wagered $200 on the Dallas Cowboys to win Super Bowl XLVII on 5:02PM ET, Thursday September 6th. The player has provided Sportsbook Review with a copy of his wagering ticket. | Read more

Sportsbook.com payout trouble, German licensing

08.14.2012 (06:16 PM CST) SBR analyst Natalie Rydstrom is joined by dispute mediator Justin7 to discuss the latest outstanding sportsbook complaints and news. In today's program, a statement is given from a sportsbook executive on the news out of Schleswig-Holstein with respect to gaming licenses, as well as four other sportsbook claims. | Read more

Sportsbook.com player payout delayed

08.13.2012 (11:15 AM CST) A Sportsbook.com US (SBR rating D-) player submits a payout complaint. The player informed SBR that he requested a bank transfer of $10,000 on June 7th, 2012. The funds were to be delivered in six to eight weeks. After not receiving the payment as of August 2nd, the player followed up with customer service, who requested he switch methods to receive the payout sooner. | Read more

Sportsbook.com group update in PlayersOnly payout dispute

07.24.2012 (05:43 PM CST) Sportsbook.com US management have addressed the PlayersOnly payout dispute reported by SBR on July 29th. In that dispute, a player detailed having a $10,000 bank payout pending since April 18th. The player grew tired of waiting for his funds before writing SBR. SBR followed up with management for an update. | Read more

Sportsbook.com US player's $1,750 dispute

06.14.2012 (03:32 PM CST) A Sportsbook.com US (SBR rating D-) player submits a payment complaint. According to the player, two withdrawals were requested on April 6th, 2012 for $1,750. After eight weeks of receiving generic updates, the player states that Sportsbook.com credited back the funds due to processing error. He requested a new payout June 1st. | Read more

Sportsbook.com US player payout dispute

06.06.2012 (04:03 PM CST) A Sportsbook.com US (SBR rating D-) player submits a payment complaint. On April 16th, 2012, the player requested to be paid $2,500 through a banking method. The player states that he was informed after two weeks his withdrawal was processed, but to date has not received his funds. Sportsbook.com (ag) has reportedly not provided an update to the player on his withdrawal status. SBR is following up.


Sportsbook.com US player's $1,100 payout

05.22.2012 (04:16 PM CST) A Sportsbook.com US (SBR rating D-) player submits a payment complaint. The player states that an $1,100 payment was requested on April 18th, 2012. The time-frame for the payment was 15 to 20 business days. After waiting for 7 business beyond the payment table, the player followed up with Sportsbook.com (ag) who was unable to provide a concrete update. SBR will update this report.


Sportsbook.com dispute resolution

05.09.2012 (03:29 PM CST)
Sportsbook.com US (SBR rating D-) management has addressed the Kentucky Derby wagering dispute reported by SBR on May 6th, 2012. A player detailed having a winning wager on "I'll Have Another Win" payout at 9-1 odds, allegedly shorting him $252 (the payout at what the player believed the horses final odds were). Management has clarified that the player's wager was placed in the fixed odds section of the sportsbook, not in the racebook; hence the non-track odds payout. SBR considers this dispute closed.


iGaming news video: Sportsbook.com US, Betway update

05.08.2012 (08:13 PM CST) SBR news analyst Natalie Rydstrom discusses the latest iGaming industry news with dispute mediator Justin7. In today's video piece, a Sportsbook.com US Kentucky wagering dispute is discussed; a Unibet futures wagers migration issue, as well as an update from the Betway bonus confiscation cases. SBR Justin7 also weighs in on a sportsbook dispute involving Betsson (SBR rating C+). | Read more

Sportsbook.com player's dispute

05.06.2012 (10:04 PM CST) A Sportsbook.com US (SBR rating D-) player submits a Kentucky Derby wagering dispute. The player tells SBR that he wagered on horse "I'll Have Another Win" for $40. He complains that the horse paid out 9-1, rather than what he claims the track odds were for the horse. The player states that he believes he is owed $252 in winnings, but alleges that Sportsbook.com concluded the wager was graded properly. The case remains outstanding. | Read more

Sportsbook.com payment dispute update

04.09.2012 (11:50 AM CST)
Sportsbook.com (SBR rating D-) management has addressed the payment complaint reported by SBR on April 7th, 2012. SBR is told that a trace has been initiated on the player's $9,800 withdrawal, which was requested February 17th, 2012. The player contacted SBR for assistance after having no luck inquiring on the status of his payment with Sportsbook.com representatives. SBR wiill update this report as the player confirms payment.

Sportsbook.com player owed $9,800

04.07.2012 (12:57 PM CST)
A Sportsbook.com US (SBR rating D-) player submits a payment complaint. The player requested a $9,800 payment via bank transfer on February 17th, 2012, and has yet to receive his funds. The player claims that customer service has been unable to assist him, allegedly blaming a third-party processor without giving a more concrete update. SBR has contacted Sportsbook.com (ag) manager to discuss the issue.

Sportsbook.com player submits withdrawal complaint

04.03.2012 (04:37 PM CST)
A Sportsbook.com (SBR rating D-) player reports a payment complaint. The player claims that he requested a $9,800 payment on February 17th, 2012. His funds have not been received. The player states that all necessary documents were accepted by Sportsbook.com. He was allegedy to receive the payment within 14 days. After the time-frame passed, the player states he was told that processor problems contributed ot the delay. SBR is following up on this sportsbook complaint.

Online Gambling News: SBR Industry Report

03.28.2012 (11:10 AM CST)

SBR analyst Natalie Rydström covers the latest in the online gambling news mailbox. Natalie discusses the recent Legends (SBR rating A+) domain change, the Sportsbook.com card-counting dispute, and other recent online sportsbook news items. | Read full iGaming news video transcript

| Read more
Sportsbook.com adds rule saying card counters will have winnings confiscated after player's big win

03.23.2012 (01:01 PM CST)
UPDATE: Sportsbook.com has reversed its decision and agreed to pay the player in full.

Sportsbook.com US (SBR rating D-) has confiscated $35,000 from a winning casino player. The funds seizure took place on March 14th, 2012. Four days later, Sportsbook.com updated its rules page to add a provision on card counting.

Dispute time-line
On 9/3/2012, a player deposited $300 and received a $60 bonus. He started rolling over his bonus playing Live Dealer Blackjack. The player tells SBR that his strategy was to alternate between $25 to $75 per hand. After playing much of the night, his balance ballooned up to $8,000. Keen to make a withdrawal, the player reviewed the Sportsbook.com (ag) website and noted its rules required a player to provide valid identification documents as well as a utility bill before payment. The player—already having copies of the scans available—immediately emailed the necessary items to Sportsbook.com's accounting department. On 12/3/2012, he received a confirmation that his documents were verified.

Sportsbook.com to player: Thank you for contacting us. Also thanks for submitting all of the requested documentation. I am pleased to inform you that you're now eligible to receive payments via our check method.

The player placed two withdrawal requests for $5,000, and continued to wager in the Live Dealer Blackjack game. After another 48 hours of play, his good fortune kept on and his balance shot up to $30,000. He made two additional withdrawal requests for on the morning of March 14th, 2012. He received an email confirmation that the payout request was being processed, and that it would take six to eight weeks to receive his cheques.

Later that afternoon, the player logged on to find his account disabled. He called customer service and was told that a manager reviewed his account and determined he was "counting cards". The player denied this allegation.

He filed his SBR complaint on March 14th, 2012. Initially, Sportsbook.com management confirmed upon reviewing the claim that their conclusion was that this player was counting cards; something their rules forbid. Sportsbook.com then shared a sample of the hands with SBR. On March 23rd, 2012, during a review of all available facts, SBR decided to check Google cache to confirm that the card counting rule was in fact in place at the time.

Snapshot of cached Sportsbook.com Live dealer casino rules (FULL PAGE VIEW)

This is Google's cache of http://www.sportsbook.ag/info/houserules.php. It is a snapshot of the page as it appeared on Mar 18, 2012 14:07:49 GMT.


On March 23rd, 2012, however, there is an entirely new provision regarding card counting; what the player in this report was accused of breaking rules by doing.

Current snapshot of Sportsbook.com Live dealer casino rules (FULL PAGE VIEW)


SBR will update this report.

Sportsbook.com dispute update

01.29.2012 (06:25 PM CST)
On December 30th, SBR reported that a Sportsbook.com (SBR rating D-) player owed $6,800 had his withdrawal delayed due to insufficient proof of ID. The player is now claiming that his funds have still not been received, and that Sportsbook.com (ag) asked for a banking statement. The player says that he provided the requested statement three weeks ago, and claims to still be in the dark at the status of his payment request. The player notes that he has been attempting to receive payment off and on since July of 2011. SBR is following up with management.

On January 11th, 2012, SBR reported that a Sportsbook.com player has been owed $19,800 since October. The player requested two withdrawals for $9,900. SBR noted that Sportsbook.com has increased their average payout time-frame to six to eight weeks, causing anxiety amongst players. This payment dispute remains unresolved. The following week, SBR reported that a player who requested a total of $4,917 had not been paid for nine weeks.

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

YouWin wagering dispute

01.26.2012 (06:03 PM CST)
A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.

On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).

UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.

Sportsbook.com player waiting nine weeks for payment

01.14.2012 (01:07 PM CST)
A Sportsbook.com (SBR rating D-) player tells SBR that he has not been paid within the company's six to eight week time-frame. The player has two pending requests—$2,500 and $2,417—requested November 8th and 9th that haven't been paid. The player has three additional requests that are on week six. SBR is asking management for an update.

On 11 January 2012, SBR reported that a Sportsbook.com (ag) player was owed $19,800 since October. Management addressed this complaint with SBR, saying the player would be sent two bank payments next week. SBR will update as the player confirms payment.

Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

Sportsbook.com player owed $19,800 since October

01.11.2012 (01:49 PM CST)
A Sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each. Sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR reported that management would attempt to fast-track payment for a player also waiting longer than advertised.

Sportsbook.com moved their non-US players to Global.Sportsbook.com, an operation headquartered in Malta; one that is managed by YouWin Ltd. SBR reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. Sportsbook.com later redacted its initial letter to players with a few conditions. Sportsbook.com's US operation is based in Costa Rica.

Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

Sportsbook.com addresses payment dispute

01.03.2012 (05:26 PM CST)
Sportsbook.com (SBR rating D-) management says the player from SBR's December 25th report will receive payment soon. After winning a $48,000 parlay, the player requested his balance on November 8th, 2011. He learned that the time-frame on payments available to him increased to six to eight weeks. The player wrote to SBR on December 25th indicating that no payments have been received. Sportsbook.com will attempt to expedite payment to the player to make up for the tardy processing. SBR will update this report once the player confirms payment.

Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

Sportsbook.com payout dispute update

12.30.2011 (12:13 PM CST)
SBR reported on October 25th, 2011 that a Sportsbook.com (SBR rating D-) player was having difficulty withdrawing $6,800. On November 1st, an update report was published to highlight Sportsbook.com management addressing the complaint. Sportsbook.com stated the player's request had been unsuccessful due to not providing adequate ID documents. The player states the payment has failed again. SBR is following up on the complaint.

On September 28th, 2011, SBR published a report that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR rating D-).

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.


Sportsbook.com payout feedback wanted

12.25.2011 (07:52 PM CST)
A Sportsbook.com (SBR rating D-) player who won a $48,000 parlay on a $20 wager writes in with feedback. The player states that a month prior to hitting the parlay, a $2,500 payout was fulfilled in three weeks. After making the huge score, the player claims that Sportsbook.com told him their payout timeframe had been increased to 6-8 weeks. The player has requested the entirety of his balance on November 8th, 2011 and has yet to receive any of the payments. Sportsbook.com players that have waited in excess of the extended time-frame are asked to write to help@sportsbookreview.com.

YouWin Sportsbook tennis wagering dispute

11.06.2011 (10:32 PM CST)
A YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:

YouWin Sportsbook rule: Total Games Markets (including Live Betting): In the event of disqualification, retirement or change of surface mid-match, all bets will be deemed void.

Despite the wordage of the above rule, YouWin Sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. | Youwin player comments

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).
| Read more

Sportsbook.com dispute update

11.01.2011 (07:39 PM CST)
Sportsbook.com (SBR rating D-) management has addressed the payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was Sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.

On September 28th, 2011, SBR published a report that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR rating D-).

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move | Read more

Sportsbook.com player submits withdrawal complaint

10.25.2011 (06:04 PM CST)
A Sportsbook.com (SBR rating D-) player submits a payout complaint. The player tells SBR that he has three pending withdrawals for $2,500 each. The player says that his initial payout requests were canceled in June with the funds credited back into his gaming account. On October 22nd, SBR reported that a player who made a withdrawal of $6,800 on July 22nd, 2011 also had his payout canceled with the funds placed back into the account. | Sportsbook.com player complaints
| Read more

Sportsbook.com player's botched withdrawals history

10.22.2011 (01:18 PM CST)
A Sportsbook.com (SBR rating D-) player submits a payment complaint. The player writes that he originally asked for a $6,800 withdrawal on July 22nd, 2011 - that payment was never made by Sportsbook.com, and the funds were credited back to his gaming account. The player resubmitted his withdrawal on August 20th, 2011. The player states that his payout request was again canceled due to alleged processor problems. The player's third withdrawal request was later made on October 6th, 2011 - Sportsbook.com quoted a time-frame of six to eight weeks for his funds to be received. Though the request is within the given time-frame, the player has grown uneasy that this latest, third consecutive request might be voided. SBR is following up with management. | Sportsbook.com recent news | Read more

Sportsbook.com player confirms payment

10.13.2011 (06:18 PM CST)
A Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.

On September 28th, SBR reported that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this Sportsbook Review report. | Read more

Sportsbook.com reinstates futures wager

10.11.2011 (10:00 AM CST)
A Sportsbook.com (SBR rating D-) player who was moved over to the operation's new Malta-based website, Global.Sportsbook.com had his futures wager reinstated. The player followed Sportsbook.com (ag) instructions to request his pending wagers be honored. Sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.Sportsbook.com, which is headquartere in Malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.

The new operation carries a sublicense from Win United Ltd., the gaming company which powers YouWin Sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with Sportsbook Review.

Sportsbook.com to player: We confirm that your future bet: Texas Rangers(9/2) 2011 American League Pennant - Odds to Win, has been reinstated and the total amount of 200 Euros has been deducted from your balance.

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move



Sportsbook.com player submits pending wagers dispute

10.07.2011 (03:40 PM CST)
A Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.

Global.Sportsbook.com player: I had 4 pending wagers each for $100 that have been voided. All 4 wagers were parlays, three 2 legs and one 3 legs parlay. All 4 parlays had only one more leg pending. In that case, I think right thing to do is to void last leg and pay me bets I won. You just gave me back my $400 without honoring my winning plays.

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[HedgeHog]

Sportsbook.com player submits pending wagers dispute

10.07.2011 (03:40 PM CST)
A Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.

Global.Sportsbook.com player: I had 4 pending wagers each for $100 that have been voided. All 4 wagers were parlays, three 2 legs and one 3 legs parlay. All 4 parlays had only one more leg pending. In that case, I think right thing to do is to void last leg and pay me bets I won. You just gave me back my $400 without honoring my winning plays.

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Rating Change: Sportsbook.com

09.30.2011 (03:02 PM CST) Sportsbook.com Global - SBR initiates rating coverage at C-

Rating Change: Sportsbook.com Global

09.30.2011 (03:02 PM CST) Sportsbook.com Global - SBR initiates rating coverage at C-

Sportsbook.com players with canceled futures, contact SBR immediately

09.30.2011 (12:27 PM CST)

Sportsbook.com (SBR rating D-) non-US players update.

SBR has spoken with one of the Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through sportsbook complaint form or by writing directly to help@sportsbookreview.com.

On September 28th, SBR reported that Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. Sportsbook.com Global is licensed under Win United Ltd., the gaming company which powers YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.

In typical Sportsbook.com fashion, the controversial gaming company announced to non-US players via email that their pending wagers would not be honored. The decision sparked outrage amongst players, as did the announcement that cash bonuses would also be forfeited if a withdrawal was requested within 60 days of the new player accounts creation.

During its long email to players, Sportsbook.com also claimed that it would round up currency conversion so that accounts in dollars would receive more than what the exchange rate dictates. However, on September 30th a player filed a sportsbook complaint through SBR indicating that he believes to be shorted $1,700 after having the transfer made to his new account. The player held a balance of $10,700 at Sportsbook.com. SBR is following up on this player's claim with management, and asks players with similar complaints to contact SBR.

SBR will update this sportsbook report.

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Sportsbook.com moves non-US players to Global.Sportsbook.com

09.28.2011 (06:25 PM CST)
Sportsbook.com (SBR rating D-) is now redirecting non-US players to Global.Sportsbook.com. Sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new, Malta-based platform. Global.Sportsbook.com is officially part of WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of Malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A Sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.

In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the Sportsbook.com Group has made over years, along with debiting $150,000+ in correlated parlay winnings from players five years ago.

Feedback from Sportsbook.com's non-US players

A Sportsbook.com (ag) player based in Canada wrote SBR today with concerns over his $2,070 balance. The player attempted to log into his account this morning and found that it was disabled. The player was told that as a non-US resident, he would have to log into the new Global.Sportsbook.com site to register an account, and then be transferred his funds. The player points out that in addition to his balance, he has two pending wagers for a total of $500. The player wagered $300 last December on the Philadelphia Phillies to win the World Series at 6/1, and another on the Texas Rangers to win the ALCS at 4.5/1.

SBR received an additional complaint from a player that stated that he was told his account would be enabled with his funds available eight hours ago. After the time-frame passed, the player reached out to SBR. SBR is asking this player for more information regarding his balance information. | Sportsbook.com's letter to account-holders
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Sportsbook.com player reports Moneybookers delay

09.26.2011 (02:37 PM CST)
A Sportsbook.com (SBR rating D-) player reports requesting a $2,500 Moneybookers withdrawal on September 15th. The player tells SBR that his payout has not processed as of yet. Sportsbook.com (ag) allegedly informed the player that there were processor problems leading to the payment delay.

Excerpt of the Sportsbook live chat transcript:

Kristen Black:Yes im sorry {name redacted** we are now experiencing a small delay with the process of moneybookers ,management is working on it to get this resolved as soon as possible,we apologize for this inconvenience and thank you for your understanding on this. | Read the rest of the Sportsbook.com live chat transcript
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Sportsbook.com pays $10,200 to player

09.23.2011 (05:21 PM CST)
UPDATE to 9/22 Sportsbook.com report:

A Sportsbook.com (SBR rating D-) manager addressed the complaint reported by SBR on September 22nd, where a player stated that he was offered a cash bonus in exchange for cancelling his pending withdrawals. The player had five payout requests pending for a total of $10,200, with the earliest request outstanding from July of 2011. This was the fourth similar complaint from a Sportsbook.com (ag) player this calendar month. SBR reached out to a new management contact within the Sportsbook.com group and received confirmation that a consolidated payment was sent to the player. The player confirmed receiving his funds in an email to SportsbookReview this morning. SBR inquired on the status of the additional three complaints, for $24,000, $4,000 and $250 collectively — each of those players also reported being offered a bonus to cancel their pending withdrawals. The manager stated that he would be looking into those complaints.

SBR will update this report as new facts develop. | Sportsbook.com bonus email to players | Read more

Sportsbook.com player offered bonus to cancel payouts

09.22.2011 (04:49 PM CST)
A Sportsbook.com (SBR rating D-) player owed $10,200 reports being offered a bonus to cancel his outstanding withdrawals. The player's first payout request was made for $1,250 on July 9th, 2011. On August 25th, that request was cancelled and placed back into his betting account. The player was told that his next payout request would be treated with a higher priority; the same promise given to fellow Sportsbook.com (ag) players that also filed sportsbook complaints earlier this month. The player reports that he made another payout request for the initial $1,250 plus $250 more on August 25th. In addition to that request, the player also has outstanding withdrawals totaling $10,200 which were requested throughout August and into September. The player notes that he has also received the bonus promo emails asking him to cancel his payouts in exchange for a cash bonus incentive. Sportsbook Review has written Sportsbook.com management asking for an update to this complaint. | Read more

Sportsbook.com stalls $24,000 payout request

09.16.2011 (06:49 PM CST)
A Sportsbook.com player tells SBR that he requested a $24,000 payout ten weeks ago. The withdrawal was cancelled due to alleged "processing issues" at the time. The player was told that he would be given a priority withdrawal on his subsequent request (which was made on August 17th, 2011). The player tells SBR that his funds have yet to be received, and that an email was sent to him offering a $1,000 bonus if he were to agree to cancel the payout request.

This is the third report of a Sportsbook.com (ag) player being deliberately slow-paid and having a bonus-carrot dangled in front of them to terminate their withdrawal request.

On September 12th, SBR reported that a Sportsbook.com player has been unable to withdraw $250 from his account since July 8th. The payout was cancelled due to alleged processing issues, and despite being promised to be given a high priority following that botched withdrawal, the only action the player was a Sportsbook.com email offering him a cash bonus for not taking his funds out.

On September 14th, another Sportsbook.com player report having his payout stalled in exchange for accepting a bonus. The player wrote to SBR that a $4,000 payment was cancelled on July 19th, 2011 due to alleged processor problems. Like the other two reports, the player was told that his next withdrawal request would be assigned a higher priority in light of the hiccup. The player resubmitted a $5,000 withdrawal request on August 19th. Sportsbook.com has yet to render payment to the player.

Sportsbook.com management has yet to provide comment to SBR on any of the three complaints.
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Scam Alert: Sportsbook.com stalling payouts by offering bonuses

09.14.2011 (04:25 PM CST)
A Sportsbook.com (SBR rating D-) player tells SBR that a $4,000 payment was cancelled on August 19th, 2011 due to processor problems. The player was told to submit another payout request and that it would be given priority due to the first botched withdrawal. The player resubmitted a payout request for $5,000 on August 19th. As of September 14th, 2011, Sportsbook.com (ag) has not rendered payment to the player.

The player is the second to report receiving an email from the dodgy, blacklisted sportsbook offering him a 20% bonus up to $1,000 for canceling his withdrawal. On September 12th, SBR reported that Sportsbook.com offered a bonus to a player for cancelling his withdrawal request.

Sportsbook.com has developed an unfavorable reputation for its treatment of winning players, and is most notorious for confiscating over $100,000 from players that wagered correlated parlays years ago. Sportsbook.com's maintains a rating of D- in the SBR Sportsbook ratings guide. | Sportsbook.com bonus email
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Sportsbook.com offers player bonus to cancel withdrawal

09.12.2011 (11:02 AM CST)
A Sportsbook.com (SBR rating D-) player tells SportsbookReview that he has been attempting to withdraw $250 from his account since July 8th, 2011. The payout request was cancelled after six weeks due to alleged issues with Sportsbook.com's (ag) third party payment processor. The player tells SBR that he was told that his next request would be higher prioritzed in light of the withdrawal hiccup. His next withdrawal was made on August 25th, 2011. The player tells SBR that not only has payment not yet been rendered, the player forwarded an email from Sportsbook.com offering him a cash bonus if he would cancel his pending withdrawal. SBR is following up on this payment dispute. | Sportsbook.com's email to player
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Superbook.com sportsbook withdrawal complaints

08.19.2011 (04:42 PM CST)
A Superbook.com (SBR rating D-) player tells Sportsbook Review that he asked for an $1,800 withdrawal on July 10th, 2011, and a $650 withdrawal on July 20th, 2011. Neither of the players requests have been paid by the Sportsbook.com skin, Superbook.com. SBR is following up on this sportsbook complaint.

Sportsbook.com recently made SBR's front-page online sportsbook news section for their cancelation of $7,030 in winnings from a player that had requested exclusion from Sports.com months prior. Sportsbook.com management has yet to address that complaint with SBR dispute analyst "Justin7". Sportsbook.com has a long history of unethical and unjust confiscations of winning players, the most noteworthy of such negative adjustments was the voiding of more than seven figures worth of "correlated parlay" winnings. Sportsbook.com's software accepted wagers that the sportsbook said violated house rules, and the sportsbook adjusted the balances of winning players after the bets were both accepted and grading, leading to their placement on the SBR sportsbook blacklist at D-. | Read more

Sportsbook.com player speaks out against his winnings theft

08.16.2011 (09:15 AM CST)
The Sportsbook.com (ag) player from SBR's August 15th report has spoken out about the $7,030 in winnings which were confiscated from him. The player tells Sportsbook Review that he began playing with Sports.com in late 2008, and had racked up more than $10,000+ annually in losses to the company. In January of 2011, the player demanded Sports.com exclude him from the sportsbook due to problem gambling.

On August 11th, 2011, the player deposited $1,000 with Sportsbook.com (ag) and proceeded to win more than $7,000, bringing his account balance up to $8,030 in under 24 hours. The player was then told that due to Sportsbook.com (ag) having acquired Sports.com's players and forcing an official merger months earlier, his winnings would be nullified due to the self-imposed problem gambing ban. The player points out that when he wagered with Sports.com, there was no obvious connection or relationship between the two companies, and that his account signup and deposit were allowed. The player's $1,000 in funds were at risk as the sportsbook accepted all his bets, and only after he increased his balance to $8,030 was his account suspended. The player tells SBR that as of August 16th, 2011, his deposit had not been refunded. SBR dispute analyst "Justin7" has not been provided comment from Sportsbook.com management yet.



Sportsbook.com (ag) cancels $7,030 in player winnings

08.15.2011 (06:44 PM CST)
A Sportsbook.com (SBR rating D-) player opened an account on August 11th, 2011, depositing $1,000. The player tells Sportsbook Review that within one day he had successfully increased his total balance to $8,030. On August 12th, 2011, the player states that his account was closed and that his winnings were not going to be paid. | Sportsbook.com (ag) cancels $7,030 in player winnings | Read more

Sportsbook.com payment complaint reported

07.20.2011 (03:55 PM CST)
A Sportsbook.com (ag) player reports waiting since June 13th for a $210 withdrawal. The player detailed his frustration in an email to SBR which included a generic response on behalf of Sportsbook.com. SBR is following up on this complaint. | Sportsbook.com statement | Read more

Sportsbook.com confiscates $1,359 in player's winnings

07.06.2011 (06:46 PM CST)
UPDATE — Following SBR's inquiry, Sportsbook.com (ag) management stated they would leave the player's account inactive whilst paying the earned winnings. Sportsbook.com cited an alternate reason for concluding bonus fraud had taken place.

A Sportsbook.com (ag) player deposited $457 and received a 50% cash bonus. He made three totals wager before having his account closed with a note that his deposit would be refunded to him. The first wager risked his entire $685 balance and took his account balance up to $1,816.

The player tells SportsbookReview that the next day he placed an additional wager, before changing his mind and betting the opposite side to limit his loss on the game. Sportsbook.com flagged the activity as bonus abuse and stated that the player would receive only his initial deposit back. | Sportsbook.com statement | Read more

Sportsbook.com withdrawal complaint

05.30.2011 (12:04 PM CST)
A Sportsbook.com (SBR rating D-) player submits an $1,100 payout comlpaint. The player tells SBR that he requested an $1,100 payment on April 20th, and has yet to receive his funds. SBR is investigating this payout complaint and will update this report after making contact with the sportsbook's management.

SportsInteraction to no longer accept new US players

05.12.2011 (12:40 PM CST)
SportsInteraction (SBR rating B) no longer accepts registrations from United States residents. SIA management confirmed to SBR that the policy went into effect today. While no new players will be accepted from the US, existing players are free to continue to wager as normal.

On May 1st, Sportsbook.com (SBR rating D-) withdrew from the US market, also allowing existing players to continue to wager. | Sportsbook.com statement
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Sportsbook.com payouts: four to six week withdrawals?

03.11.2011 (04:42 PM CST)
A Sportsbook.com (sportsbook rating D-) player has submitted a payout complaint. On March 3rd, 2011, the player requested a $1,000 payout. The player tells SBR that he received confirmation his ID documents were verified prior to requesting the withdrawal. On March 10th, $1,000 was credited back to his account, attached to a system message notifying the player that his payout needs to be resubmitted.

The player tells SBR that after following up on his withdrawal status, Sportsbook.com quoted a four to six week time-frame for his wire to be received. | Sportsbook.com complaints | Read more

TheSportsbook.com addresses complaint

02.18.2011 (05:46 PM CST)
TheSportsbook.com (SBR rating C) has addressed the slow-pay complaint reported by SBR on February 12th. A player wrote to SBR with negative feedback. The player told SBR that she had attempted to make a withdrawal for $520 since February second, and noted the removal of live chat service from TheSportsbook's website. | TheSportsbook comment | Read more

Sportsbook.com vs player, $26,000 dispute update

02.15.2011 (06:41 PM CST)
Sportsbook.com (SBR rating D-) dispute update. On February 9th, SBR reported that Sportsbook.com canceled $26,000 in winnings from a player. The player told SBR that he deposited $1,000 on Saturday February 5th, and made several parlays prior to increasing his balance to $26,000. Sportsbook.com canceled the player's winnings and stated that only the $1,000 deposit would be refunded. After discussing the complaint with Sportsbook.com management, SBR has concluded that Sportsbook.com's actions were justified. | Sportsbook.com report | Read more

TheSportsbook.com player feedback wanted

02.12.2011 (05:03 PM CST)
A TheSportsbook.com (SBR rating C) player writes to SBR with negative feedback. The player says that he has been attempting to make a withdrawal for $520 since February 2nd. The player states that TheSportsbook.com removed both their live chat service and phone number from its website. The player tells SBR that he has not been contacted by e-mail regarding his payout request. | TheSportsbook.com report
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Sportsbook.com vs player, $26,000 voided in multiple account dispute

02.09.2011 (07:03 PM CST)
Sportsbook.com (sportsbook rating D-) has reportedly canceled $26,000 in winnings from a player. A player tells SBR that he deposited $1,000 on Saturday, February 5th. The player states that he won $25,000 betting parlays that weekend. Sportsbook.com allegedly nullified the winnings on the grounds that the player was linked to a previous account holder, who reportedly owed $800 after performing a ********** in 2009. | Sportsbook.com report & forum discussion
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BroburySports no longer accepting new players; pending move to Sportsbook.com

01.14.2011 (09:54 AM CST)
BroburySports is no longer taking new players. Current players are expected to be moved to Sportsbook.com (SBR rating D-) by the end of the month. BroburySports, formerly rated as high as B- by SportsbookReview, managed to move up in the ratings above the Sportsbook.com family due to having independent management which agreed to SBR arbitration. Brobury Sports has been downgraded to D. | Full Report | Read more

Sportsbook.com Group: Iwager.com casino dispute update

11.10.2010 (10:29 AM CST)
On October 25th, SBR reported that Iwager.com (SBR rating D-) of the Sportsbook.Com Group voided a player's casino winnings. In this dispute, the player stated that he deposited $1,000 into Iwager's casino and received a $250 bonus. After meeting the bonus terms, his balance was $4,000. According to the player, Iwager forfeited the winnings without providing an explanation. However, after SBR followed up on the player's behalf, Iwager stated that the player provided needed to provide additional ID documentation and that once he did so two weeks later his account was reopened.

Sports.com & All-Star.com dispute update

11.09.2010 (11:01 AM CST)
On October 13th, SBR reported that Sports.com and Allstar.com confiscated $39,000 from a winning player. The player accumulated his winnings primarily by placing tennis parlays, and maintained that he never cirucmvented limits as he was mindful of the fact that he was playing at two shops that belong to the Sportsbook.com Group.

SBR discussed the dispute on behalf of the player, and management agreed to pay the player his entire owed balance. The player confirmed on November 8th that his payout was processed and that he is waiting for his wire to hit. Sportsbook.com (SBR rating D-) management have expressed an interest in handling current disputes fairly, but are unwilling to revisit past complaints. | Original Sports.com & All Star dispute

Sportsbook.com Group: Iwager.com voids players casino winnings

10.25.2010 (03:37 PM CST)
Iwager (SBR rating D-) complaint. In early October, a player deposited $1000 into Iwager's casino, and received a $250 bonus. After meeting the terms of the bonus, he had a balance of $4000. When the player requested a withdrawal, Iwager forfeited his winnings without providing an explanation. Iwager is part of the Sportsbook.com Group. SBR is attempting to discuss this dispute with Iwager.

Sportsbook.com Group — Sports.com & AllStar confiscate $39,000 from winning player

10.13.2010 (07:08 PM CST)
AllStar (SBR rating D-) & Sports.com (SBR rating D-) allegedly confiscate $39,000 in winnings. A player writes to SBR that on September 21st, his accounts were closed after he won $35,000 on tennis parlays.

The player deposited $10,500 to AllStar and increased his balance up to $49,500. He deposited $1,000 to Sports.com and still has $6,900 in pending wagers at the sportsbook. He was told that he would be refunded the $10,500 in AllStar deposits, but would only receive his $1,000 back from Sports.com if his pending wagers won.

AllStar and Sports.com are both operated by Jazette Enterprises Ltd.. Jazette is the label behind the Sportsbook.com (SBR rating D-) family, and has acquired a reputation for confiscating funds from winning players. In this alleged instance of theft, the AllStar manager claims that the winnings were being voided due to the player circumventing limits. However, the player states that he was fully aware of Jazette skins policy and that he consciously avoided wagering the same game at each site. | Sportsbook.com group confiscation report
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