[easyliving]

Wanted to get some advice before filing a complaint.

Today at 12:30 I saw that 5Dimes had the s.f giants @+166. Thought it was a great price and parlayed them with the Patriots ML first half and felt great about it. At around 2:30 after the Pats game was at halftime (6-6 score pats ml voided) I log into 5dimes and see a message that my wager was deleted due to a line error and the correct price was supposed to be +110 not +166. Then I click my pending wagers and the sf/pats wager is still their with a new ticket #. 5dimes had placed the same wager with the adjusted odds. They clearly state in the rules that they have the right to correct erroneous lines. However I've had baseball bets in the past (usually first five lines in baseball) where they would make a mistake with a line and they would void the bet and not place a new one with the adjusted odds.

This time not only did they void the first bet they placed a 2nd wager with the adjusted odds after the first game of the bet had started. They voided my bet then placed the second bet for me @+110 odds 1.42 EST. At this point the Patriots were already in the second half. The bet was placed by 5dimes after I talked to the customer service and he quoted the rules sent me the link etc. However I checked my history and I had a similar thing happen to me in a tampa bay baseball game a month ago. I had taken the Rays first five at a real good price which was apparently wrong and my bet was voided. Also worth mentioning this was a single bet. They never replaced a 2nd wager in my name and I had the money refunded. In this situation it was a parlay which means they have more edge and at the time they placed the wager in my name the Patriots were trailing and it was already the 2nd quarter. I tried to get in contact with the customer service however they told me I could not get the wager cancelled after one of the games had started. I never placed the wager in the first place. I would have never placed the bet @+110 if I knew this was the # i was going to get.


To sum it up its the same situation and yet in one 5dimes voids the bet in 1 situation while placing a bet in the other after the game had started. It was a halftime bet and the game was already in the 2nd quarter. 5dimes voided my original ticket then placed a 2nd ticket with a different ticket #.

[Harmy G]

Step 1: Offer bad lines to induce parlays
Step 2: Correct bad line, but keep parlay open without informing customer
Step 3: Profit

[the_situation]

Your bet should have definitely been voided...that's bush league

[Trident]

ScreenHunter_03 Sep. 16 19.56.jpg

They aren't keen on refunding bets even when they are the ones who make the mistake, they refused to refund this bet but waited to delete it hours after the game was over and then refused to refund it.

[nic9212]

Thats messed up they should of not made another bet, just void

[baskets]

not really commenting on the whole situation..... but the first line starts out as ....

"the line was obviously wrong... so I jumped on it, especially when it pays almost 50% of the actual real line ...."


complaint then follows.

[SBR Lou]

From what you've laid out, it sounds like 5Dimes is following its clear policy with respect to erroneous lines. Not sure how this surprises you, it doesn't really sound like you thought the # was good.

5Dimes website: "If a wager with an erroneous line is not voided before the game/play begins, Management reserves the right to remedy the odds to a fair market price which would have been available at the time the wager was placed. This price remedy may be applied during or after an event. Only the odds will be corrected on an erroneous line. The risk amount, applicable spread and total will always remain unchanged."

[Santo]

Yes the difference seems to be the "not voided before the game/play begins" clause. In your Rays case, was the bet voided before the game?

[easyliving]

From what you've laid out, it sounds like 5Dimes is following its clear policy with respect to erroneous lines. Not sure how this surprises you, it doesn't really sound like you thought the # was good.

5Dimes website: "If a wager with an erroneous line is not voided before the game/play begins, Management reserves the right to remedy the odds to a fair market price which would have been available at the time the wager was placed. This price remedy may be applied during or after an event. Only the odds will be corrected on an erroneous line. The risk amount, applicable spread and total will always remain unchanged."

I've had the same exact situation happen to me before in a baseball first five bet last month and at the time they only cancelled the wager and did not place a 2nd bet automatically. It is the same exact situation and they are taking a different action than they did a month ago.

Also the

[mtneer1212]

No one is disputing 5dimes's actions, they are only disputing that it hasn't been applied consistently.

[raiders72001]

shot taking can lead to trouble. You should contact them first if you think a line is bad.

[lt56]

"after the event" means they know the outcome. So the Giants lose and they give you a loser. It's best to have a policy where bad lines are cancelled

[filipinho]

5Dimes website: "If a wager with an erroneous line is not voided before the game/play begins, Management reserves the right to remedy the odds to a fair market price which would have been available at the time the wager was placed. This price remedy may be applied during or after an event. Only the odds will be corrected on an erroneous line. The risk amount, applicable spread and total will always remain unchanged."

Fair rule.Of course it would be nice to correct odds ASAP.

[erickvivar]

You will never be compensated for trying to take a shot at them. When they saw how you jumped into parlaying the hell out of the bad line and knowing you have done it before you gave them a 007 license to use the rule as they please.

Basically, do not do it, and if you do. Do not complain when you get busted.

[Bill Dozer]

Easyliving,
5D mgt has credited you with your stake back. They also gave you a free play for the amount of the stake for the inconvenience.

You ended up with a no-lose here because of their mistake on how to handle the bad line in the parlay. Thanks for the feedback. 5D intends to make sure this mistake doesn't happen again.

[boatboatboat]

Cory should play casino games there.

Seems like they welcome folks taking shots at them

[Bill Dozer]

They aren't keen on refunding bets even when they are the ones who make the mistake, they refused to refund this bet but waited to delete it hours after the game was over and then refused to refund it.

Trident,
You took a game with one pitcher listed and the other one open/blank. After the game was over you wanted a refund of your bet. Did you look at who was pitching? It wouldn't be unreasonable that when a pitcher is left open you have action other pitcher is locked in as listed. Would you have asked for it to be canceled after you won?

If you disagree and no longer wish to use 5dimes Group book, they will credit you your money back for the wager.

[easyliving]

I am happy to report 5dimes has credited me with a freeplay in the amount of the wager. thank you for your help SBR.

[Bill Dozer]

I am happy to report 5dimes has credited me with a freeplay in the amount of the wager. thank you for your help SBR.

Youre welcome easy. You should also see your stake refunded.

[easyliving]

Youre welcome easy. You should also see your stake refunded.

yes the stake was refunded as well. Highly appreciated.

[mtneer1212]

Easyliving,
5D mgt has credited you with your stake back. They also gave you a free play for the amount of the stake for the inconvenience.

You ended up with a no-lose here because of their mistake on how to handle the bad line in the parlay. Thanks for the feedback. 5D intends to make sure this mistake doesn't happen again.

Good call by 5dimes.

[statnerds]

I once called Bookmaker to tell them they posted a bad line.

Anyone purposely betting a bad line deserves whatever the Book hands them

[Trident]

Trident,
You took a game with one pitcher listed and the other one open/blank. After the game was over you wanted a refund of your bet. Did you look at who was pitching? It wouldn't be unreasonable that when a pitcher is left open you have action other pitcher is locked in as listed. Would you have asked for it to be canceled after you won?

If you disagree and no longer wish to use 5dimes Group book, they will credit you your money back for the wager.

You can't specify one pitcher on a runline bet, does anyone at SBR understand that a runliine bet is a listed pitchers only bet.

5Dimes: Listed Pitchers: Both listed pitchers must start for moneyline wagers to have action. You have no action if either or both pitchers do not start the game. All baseball total and run-line wagers are listed pitchers only.

5Dimes went in and deleted the bad pitcher from my ticket.

I did not ask for a refund I received a email and a note in my account that the bet would be refunded, I only asked why it hadn't been refunded later the next day.

[caveira]

It's a shame!

[Bill Dozer]

You can't specify one pitcher on a runline bet, does anyone at SBR understand that a runliine bet is a listed pitchers only bet.

5Dimes: Listed Pitchers: Both listed pitchers must start for moneyline wagers to have action. You have no action if either or both pitchers do not start the game. All baseball total and run-line wagers are listed pitchers only.

5Dimes went in and deleted the bad pitcher from my ticket.

I did not ask for a refund I received a email and a note in my account that the bet would be refunded, I only asked why it hadn't been refunded later the next day.

The note on the account was not telling you it would be refunded. It was telling you, albeit not very clearly, that the bet would be canceled and graded as a loss manually due to inability to grade RLs with "undecided" pitchers. At the bottom it said:

Undecided Pitcher
Please be aware that the pitcher for Baltimore Orioles was not specified on your wager on that game. Any pitcher for that team will have action. Thank you for choosing 5Dimes Group

The complaint as we presented it to 5d and as they initially understood it is: You made a RL wager with no pitcher listed. They ultimately graded it a loss. You then requested a refund.

You are saying 5dimes deleted your pitcher but you don't know who that pitcher was or have record of it. They and other players say only one pitcher was ever listed. Your key argument is that you actually had a pitcher listed. That would mean your ticket was altered. 5dimes says there was no editing of your ticket, which would be a first.

Regardless based on the confusion of how it was graded, 5Dimes has offered to pay you the amount of your stake, even though they paid the other side. The condition is you choose to part ways.

[Trident]

The note on the account was not telling you it would be refunded. It was telling you, albeit not very clearly, that the bet would be canceled and graded as a loss manually due to inability to grade RLs with "undecided" pitchers.

This is the message in my account and it says nothing what so ever about that the bet would be canceled and graded as a loss manually due to inability to grade RLs with "undecided" pitchers in fact it states the complete opposite.

Never once when I talked to 5Dimes did any mention of a undecided pitcher come up, tonight was the first time that I heard the undecided pitcher term used about why the bet was graded as a loss and I can't say I have ever seen a runline offered on a undecided pitcher, I know for a fact I wouldn't be betting a game if I didn't know who was pitching.

5Dimes has offered to pay you the amount of your stake, even though they paid the other side. The condition is you choose to part ways

Couldn't be farther from the truth, I was told by Tony on chat that I bet the game because I noticed the wrong pitcher and was taking a shot at them so he was not going to refund the bet.

Once again I didn't ask for a refund they informed me by email and a note in my account that the bet would be refunded.

[killawookie]

5dimes definitely has good CS.. just need to play by the rules or have patience for corrected mistakes. They do give more betting options than most (which can lead to more erroneous lines) and talk through problems/concerns when they have a LARGE amount of bettors the come to their site. A+ earned and deserving book just watch out for Mr. Hardass Tony!

[Bill Dozer]

This is the message in my account and it says nothing what so ever about that the bet would be canceled and graded as a loss manually due to inability to grade RLs with "undecided" pitchers in fact it states the complete opposite.

Never once when I talked to 5Dimes did any mention of a undecided pitcher come up, tonight was the first time that I heard the undecided pitcher term used about why the bet was graded as a loss and I can't say I have ever seen a runline offered on a undecided pitcher, I know for a fact I wouldn't be betting a game if I didn't know who was pitching.

Couldn't be farther from the truth, I was told by Tony on chat that I bet the game because I noticed the wrong pitcher and was taking a shot at them so he was not going to refund the bet.

Once again I didn't ask for a refund they informed me by email and a note in my account that the bet would be refunded.

The note in the account is referring to manually grading the bet. The bet is... #1 canceled and #2 bet amt deducted from your balance for a "manual grade". But I think we already agreed that the wording isn't your issue. Your issue is you are saying you bet on a pitcher that 5dimes and other players say was never there. If you have a ticket, a live chat, an email or even a name of this pitcher, post it and we can go from there. You can also get the live chat record from 5dimes.

Regardless, 5dimes is offering to pay you the full amount of the bet.

[the_situation]

Good to see the bet was refunded, book should never place bet on your behalf without your consent

[xraygord]

Step 1: Offer bad lines to induce parlays
Step 2: Correct bad line, but keep parlay open without informing customer
Step 3: Profit

Thats pretty much it. This policy 5 dimes has could easily lead to scamming if not already. I have been saying this for years.

five dimes should be responsible for their lines. If they make a mistake, they should suck it up and pay out.

If I make $100.00 bets for a year, and then once make a bet for $1000.00 and lose, do you think five dimes will give back $900.00 when I explain my mistake? Not a phucking chance.

[Bill Dozer]

xray, Usually when a line is bad no one bets on the side that's much more expensive than it showed be. 5Dimes offers 10x as much per day as some books do. Even at the best rate of mistakes, thats going to be possible 10 fold. The standard is before the game if there is a obvious error, they void it. If it's after the game begins which is very rare, the price gets adjusted with the current spread or price if its just money line. We have promoted this policy with most of the top books and most have adopted it in recent years.

As sorted out at the top of this thread, this is not their procedure for parlays and was a mistake, hence the apology to the player and the freeplay.

[evo34]

I am happy to report 5dimes has credited me with a freeplay in the amount of the wager. thank you for your help SBR.

Douchebag shot-taker... How old are you?

[rsigley]

Same thing happened to a friend and was wondering what people think. He placed a 3 team parlay for 2 games that started at 7:05 and one that started at 8:10 (which is still going on). At 7:07 the parlay was canceled because one was a line error. Then for some reason he decided to bet the opposite side of the game that started at 8:10. Around 8:50 someone manually re-added the parlay minus the team that was in error (not the team at correct odds) so he ended up with bets on both sides of the game since the 7:05 game won. He said he wouldn't have bet the other side if he knew the parlay would be reopened, but he had no way of knowing that since it was added 40 minutes after the game started.

Is this something that SBR could help with or is he just screwed out of the price of one bet? The bets he made are below - notice the parlay was placed at 8:56 PM, 46 minutes after the Yankees game started

137197850-1 9/25/12 8:56pm $1,639.00 $2,458.50 Pending 2 Team Parlay
Win 9/25/12 7:05pm MLB Baseball 952 Philadelphia Phillies -150* vs Washington Nationals (R Detwiler - L must Start C Hamels - L must Start)
Pending 9/25/12 8:10pm MLB Baseball 977 New York Yankees -200* vs Minnesota Twins (P Hughes - R must Start E Vasquez - R must Start)

137193984-1* 9/25/12 7:57pm $1,639.00 $3,032.15* Pending 9/25/12 8:10pm MLB Baseball 978 Minnesota Twins +185* vs New York Yankees (P Hughes - R must Start E Vasquez - R must Start)

He ended up on the deal I guess since the parlay ended up losing, but still seems odd.

[BrianLaverty]

Is it me or is it completely out of character for 5dimes to give a refund on this? Shocking... Tony doesn't usually care about these kind of things.