Btw is there any difference between www.orbitxch.com and www.orbitexch.com?
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You're going to need to provide the documentation Betfootball have asked for now.
Try to follow the suggestions I PMed you on how to approach that. Don't ask betfootball any more questions about what you can send or who is asking for it. Just send them what you think proves what we discussed and wait until they come back to you before deciding the next move.
It would be good if you can get onto OrbitX and make the same request of them as you did with betfair about confirming if They or Betfair are demanding this as Betfootball claim..Comment -
I've already sent them all the documents as I said. And anyway they claim that withdrawal is not processed cause of "routine check by betfair "Comment -
US player trying to get access to Pinnacle and the Asian books etc. Whats the best way to do that now? Have a VPN. BookieLink?Comment -
My account has been cleared at last after more than two weeks of this "routine check". I still didn't receive my withdrawal but they promise it soonComment -
Got my withdrawal alreadyComment -
And now my account is blocked again and again they say "betfair routine check". Btw overall at the moment I am losing in Orbit so its even more strange.Comment -
Hello everyone,
I'm Paulo, i'm from Portugal and i've been experiencing some problems with these 2 operators.
As you all may know betfair is not legal in Portugal, so we all try to find valid alternatives. I really don't like to use brokers and that when i found out about PIWI247. I decided to give it a try and i've been a costumer for about a year now.
A few months ago (September 2024) after a serie of withrawals made on PIWI247 they delayed one of my withrawals (usually they take about 15/30 minutes but this time after a week i did not have my withrawal made).
I went to the PIWI247 chat every single day and everytime the answer was the same "we are waiting for the game provider confirmation".
So, apparently PIWI247 game provider is ORBIT EXCHANGE, in some way they use their platform and their liquidity.
After a week i decided to go to ORBIT EXCHANGE chat on facebook and resolve this and see if PIWI247 were telling the truth, this is the conversation:
They were extremely helpful and my withrawal was made in minutes, after a week in dispute, i really don't know if it was ORBIT EXCHANGE that pressured the situation, but in minutes i had the money with me.
This week i'm going through the same situation. After a series of withrawals, my last one is being delayed, and PIWI247 justification is exacly the same, "we are waiting for the game provider confirmation":
But this time, ORBIT EXCHANGE attitude is not the same, they became hostile and even with PIWI247 lying and saying that the delay its ORBIT EXCHANGE fault, they dont do anything. The last time they contacted PIWI247, and thats all i ask:
So, be advised, keep away from ORBIT EXCHANGE and PIWI247. Your money is not safe with them.
Best regardsComment -
Sorry to hear about your issue there.
I agree with your assessment that Orbit can no longer be trusted and are part of the scamming of many people now.
Your screenshot of the suspicious way they refuse to give any info or help with their front man agent delaying or stealing is exactly what they do to everyone these days. Once upon a time they did help, as you have experienced. Their policy is to let their associated companies just steal off you now.
When Orbit issues come up I always suggest registering a complaint with Betfair. Whilst they probably wont directly help you either, the complaints do go to their B2B dept who appear to pressure Orbit sometimes. Plus the more complaints the more likely Betfair will become more involved in forcing ethical practices on Orbit.
You can find info on how to contact the correct Betfair dept here: https://www.betfair.com/aboutUs/Dispute.Resolution/
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As I said when this first started, it is possible this is just the agent making up an excuse to delay or not pay. And unfortunately this seems to confirm that. Betfair do not approve your account and do another routine check again weeks later.
Betfootball have just been caught out not keeping a better record of which customers have already been played again.
Go back to the beginning and make requests of both Betfair and Orbit again. Focus on that you just want to confirm if you are being told the truth by the agent that it is either Orbit or Belfair blocking your account again.
They count on wearing you out and you giving up. Try not to do that..Comment -
Thank you for your response.
Unfortunatly i cannot open the betfair link because its forbidden here in Portugal, if you have any email or other contact i would really appreciate it.
Here is how they act, they even make fun of the situation after i sent them the links with my complaints in a few betting foruns
Thank you again.Last edited by pjbfs; Today, 12:08 PM.Comment -
I don't have a working email for support there anymore
It might be worth using the eCogra and MGA complaint links and simply reporting what is going on with Betfair's agent there. They may pass it on.
I don't think there is another effective way to pressure Orbit apart from via Betfair. Sorry to not be able to help too much..Comment
