[TryingMyBest]

Please wait for a site operator to respond. You are now chatting with 'Cesar'
Cesar: Hello. How may I assist you?
B: Hi Cesar, just wanted to let you know you incorrectly graded a wager
B: Ticket#51 [33410] LUKE DONALD +2550
Br: Luke Donald did not win
Cesar: can I have your account number Sir
B:
Cesar: one moment
Cesar: Line managers are taking care of it
B: I would like to do the 300 for 300 tomorrow, can I have a name for **>
B: ?
Cesar: sure
Cesar: Allow me to transfer you to an account manager. One moment please.
Please wait while I transfer the chat to 'Tony Gonzalez'.
You are now chatting with 'Tony Gonzalez'
Tony Gonzalez: Hello my name is Tony Gonzalez
Tony Gonzalez: How may I help you today?
B: Hey I just contacted you guys to let you know you had graded a wager wrong. I guess that was taken care of so I then asked for an ** name to get the 300 for 300
Tony Gonzalez: So you would like a name for tomorrow to deposit via **********
Tony Gonzalez: correct
B: Yes
Tony Gonzalez: May I have your account number and password please
B:
B:
Tony Gonzalez: -ACCOUNT
Tony Gonzalez: -NAME: CAR
Tony Gonzalez: -AMOUNT
Tony Gonzalez: San Jo
B: And I can still get the 300 for 300 right?
Tony Gonzalez: one moment
Tony Gonzalez: I do apologize but I am not authorized to offer you a bonus at this time
B: You have got to be kidding me.....
B: on your website the promotion is listed, there is no expiration date on it....
B: I just contacted you to tell you to take 700 out of my account...
B: and I can't get the bonus that is currently shown on your home page?
Tony Gonzalez: I can not offer you the bonus at this moment
B: Why?
B: You are the manager
Tony Gonzalez: I am the Supervisor of the Managers
B: So you're authorized to do it
B: you just won't
B: A customer contacts you to tell you you made a $700 mistake and you won't even honor at the bonus that is advertised on your home page
Tony Gonzalez: I see you have several accounts within our books
B: I play at Skybook and Betmania
Tony Gonzalez: We would like to ask which book you would like to stay with
Tony Gonzalez: Yes I see you have done a withdrawal of 1k in Betmania and until you cover that withdrawal we can not offer you a bonus
B: Even though I was offered one last week at Betmania
B: 100%
B: From Sandy Scott
Tony Gonzalez: I do apologize but she did not have the authority to do so


I have never had any issues in two years and have really enjoyed playing with Betmania/Skybook but that is unreal to me. I get offered 100% via cold call (I asked for 500 and she approved it with her manager). I had not deposited yet with BM, just got the approval to do so. then I try to do the right thing and inform them I should have 700 less in my account and this is what happens.

[Hankwins]

I took a bonus there for casino won, deposited 100$ for 100%,met RO and was gambling my ass of on live blackjack, was upto 6K and later found out i had a max cashout of 1k. Never played again. I am perfectly ok with roll over but limits on cahouts just sucks!

[mtneer1212]

Still it was good karma correcting your mistake.

[princecharles]

If you ever feel the need to correct a grade like that again, DO NOT correct it with the tier one phone clerk.
Get a manager on the line.

Same with reporting a bad line.
Let the head linesman know directly from you.

If the clerk in either case won't transfer you, let them know again that you are calling to help them from losing money.

The CS 'climate' is in the ultimate cover your ass world.

Players DESERVE 1000% to be 'thanked' for reporting a bad line or a wrong grade, even though the grade in your case would have most probably been caught and reversed.
Doesn't matter.

Forward this thread to every one of thier emails, and post what happens over the next day or two.

[TryingMyBest]

If you ever feel the need to correct a grade like that again, DO NOT correct it with the tier one phone clerk.
Get a manager on the line.

Same with reporting a bad line.
Let the head linesman know directly from you.

If the clerk in either case won't transfer you, let them know again that you are calling to help them from losing money.

The CS 'climate' is in the ultimate cover your ass world.

Players DESERVE 1000% to be 'thanked' for reporting a bad line or a wrong grade, even though the grade in your case would have most probably been caught and reversed.
Doesn't matter.

Forward this thread to every one of thier emails, and post what happens over the next day or two.

Will do. Kind of unexpected when you think you are being forwarded to the manager to be thanked and instead of "thanks for noticing our $700 error", it's "which of your accounts should I close?"

[taxer]

shit book

[BigDaddy]

well you will know not to make that mistake again.

[marcojuiceman]

Tony Gonzalez: I am the Supervisor of the Managers

[TryingMyBest]

well you will know not to make that mistake again.

No shit

[Dad]

What the hell is Tony Gonzalez doing working at BetPhoenix?

[HedgeHog]

"No good deed goes unpunished."

[v1y]

5Dimes gave me a freeplay (which ended up being 5x my original bet) when i reported a bad line.

that's why they're an A+ book.

[taxer]

This book has had so many issues in the past why risk it ?

[TryingMyBest]

This book has had so many issues in the past why risk it ?

Good bonuses, reduced juice, free half point, etc. Never had a single issue with them before this. Betmania even had their teaser rules worded "tie + win= win" in one place on their site, and in another place is said it was a push. They graded it a push and I showed them where that was written and the credited me with a win before changing their wording. Really a shame....

[yisman]

What the hell is Tony Gonzalez doing working at BetPhoenix?

Dad, Manny Ramirez is playing offensive line in the NFL


As for helping out books, I never get thanked for it. It's a waste of time. Lines listed wrong, times off, etc. (one time Heritage listed a K matchup between two SPs on the same team).

I've helped books out with their mistakes 5 or 6 times this year alone. Got nothing out of it.

Twice a book had stuff listed for an event that had already started, once they had lines flipped (wrong side favored).

[TryingMyBest]

Dad, Manny Ramirez is playing offensive line in the NFL


As for helping out books, I never get thanked for it. It's a waste of time. Lines listed wrong, times off, etc. (one time Heritage listed a K matchup between two SPs on the same team).

I've helped books out with their mistakes 5 or 6 times this year alone. Got nothing out of it.

Twice a book had stuff listed for an event that had already started, once they had lines flipped (wrong side favored).

I wasn't even asking for anything though. Just wanted what was being offered on their site, and I had already been approved for previously by management

[yisman]

I wasn't even asking for anything though. Just wanted what was being offered on their site, and I had already been approved for previously by management

right, but I think that was separate from what you had done

two separate things
A)You reported a mistake to them, got nothing
B)They wouldn't give bonus

B was not caused by A. It would've happened anyway, I think.

[Dancemanmarc2]

When in doubt just request the payout and switch books.
Bet Phoenix is the brother of "garbage"

[Dark Horse]

Has a book ever called you to tell you you made a mistake? Let the person on the other side of the bet tell the book about the error.

[princecharles]

Has a book ever called you to tell you you made a mistake? Let the person on the other side of the bet tell the book about the error.

Absolute.
People throw words around like 'Karma' in these situations (reporting the wrong grade), and it simply doesn't apply.

Your bookie is not like other people/companies you do business with. They hope for your ruin.

You are in a cordial adversarial relationship with any entity you gamble with, unless they share in your victories, like poker rake, or para mutual racing, etc.

When I worked for Ceasars, the few hosts that were good guys were on a theoretical hold commission.
The scumbag hosts were all on a piece of the players losses.

Hyman Roth knew that lasting relationships in this business came from always making money for your partners, and the book ain't your partner.

[Trident]

Has a book ever called you to tell you you made a mistake?

5Dimes just recently informed me about a incorrect pitcher on a runline bet I made and said my bet would be refunded but in the end they kept my money even though it goes against their listed pitcher rules for runline bets. They will all screw you over in the end no matter even if they are a so called A+ book.

[mtneer1212]

5Dimes just recently informed me about a incorrect pitcher on a runline bet I made and said my bet would be refunded but in the end they kept my money even though it goes against their listed pitcher rules for runline bets. They will all screw you over in the end no matter even if they are a so called A+ book.

You should file a SBR complaint then.....

[SBR_John]

Don't shoot the messenger. I thought they did fine on that CS transcript. You really can't expect to withdraw and then deposit for a fat bonus but it was certainly worth a try. He wasn't able to give you the bonus but they did handle the session professionally imo.

[shari91]

5Dimes just recently informed me about a incorrect pitcher on a runline bet I made and said my bet would be refunded but in the end they kept my money even though it goes against their listed pitcher rules for runline bets. They will all screw you over in the end no matter even if they are a so called A+ book.

Definitely follow up on this. If I'm understanding what you've said this sounds like an innocent mistake. Definitely not how 5Dimes does business.

All else fails file a complaint but talk to them first.

[TryingMyBest]

Don't shoot the messenger. I thought they did fine on that CS transcript. You really can't expect to withdraw and then deposit for a fat bonus but it was certainly worth a try. He wasn't able to give you the bonus but they did handle the session professionally imo.

I can't expect bonus when I was cold called, offered a bonus, and then cleared for more than I was initially offered by management? That makes a hell of a lot of sense. Last year their policy was that you could not accept a bonus if you had made a withdrawal within the last 30 days (mine was in June I believe). I don't know if that same policy was in place this year.

[WOODYURACE]

Good bonuses, reduced juice, free half point, etc. Never had a single issue with them before this. Betmania even had their teaser rules worded "tie + win= win" in one place on their site, and in another place is said it was a push. They graded it a push and I showed them where that was written and the credited me with a win before changing their wording. Really a shame....

HAHAHAHAHA another happy customer that gets free play from Jeff so can write stuff here WONDERFUL things when most of the players know it IS NOT TRUE!!!

[WOODYURACE]

please wait for a site operator to respond. You are now chatting with 'cesar'
cesar: Hello. How may i assist you?
B: Hi cesar, just wanted to let you know you incorrectly graded a wager
b: Ticket#51 [33410] luke donald +2550
br: Luke donald did not win
cesar: Can i have your account number sir
b:
Cesar: One moment
cesar: Line managers are taking care of it
b: I would like to do the 300 for 300 tomorrow, can i have a name for **>
b: ?
Cesar: Sure
cesar: Allow me to transfer you to an account manager. One moment please.
Please wait while i transfer the chat to 'tony gonzalez'.
You are now chatting with 'tony gonzalez'
tony gonzalez: Hello my name is tony gonzalez
tony gonzalez: How may i help you today?
B: Hey i just contacted you guys to let you know you had graded a wager wrong. I guess that was taken care of so i then asked for an ** name to get the 300 for 300
tony gonzalez: So you would like a name for tomorrow to deposit via **********
tony gonzalez: Correct
b: Yes
tony gonzalez: May i have your account number and password please
b:
B:
Tony gonzalez: -account
tony gonzalez: -name: Car
tony gonzalez: -amount
tony gonzalez: San jo
b: And i can still get the 300 for 300 right?
Tony gonzalez: One moment
tony gonzalez: I do apologize but i am not authorized to offer you a bonus at this time
b: You have got to be kidding me.....
B: On your website the promotion is listed, there is no expiration date on it....
B: I just contacted you to tell you to take 700 out of my account...
B: And i can't get the bonus that is currently shown on your home page?
Tony gonzalez: I can not offer you the bonus at this moment
b: Why?
B: You are the manager
tony gonzalez: I am the supervisor of the managers
b: So you're authorized to do it
b: You just won't
b: A customer contacts you to tell you you made a $700 mistake and you won't even honor at the bonus that is advertised on your home page
tony gonzalez: I see you have several accounts within our books
b: I play at skybook and betmania
tony gonzalez: We would like to ask which book you would like to stay with
tony gonzalez: Yes i see you have done a withdrawal of 1k in betmania and until you cover that withdrawal we can not offer you a bonus
b: Even though i was offered one last week at betmania
b: 100%
b: From sandy scott
tony gonzalez: I do apologize but she did not have the authority to do so


i have never had any issues in two years and have really enjoyed playing with betmania/skybook but that is unreal to me. I get offered 100% via cold call (i asked for 500 and she approved it with her manager). I had not deposited yet with bm, just got the approval to do so. Then i try to do the right thing and inform them i should have 700 less in my account and this is what happens.

this happens because the useless manager is behind and he doesnt even know how to do an excel sheet hahaha i had to teach him how to because i think he never finish school

[TryingMyBest]

HAHAHAHAHA another happy customer that gets free play from Jeff so can write stuff here WONDERFUL things when most of the players know it IS NOT TRUE!!!

I got a freeplay to start a thread saying the left hand doesn't know what the right hand is doing at BP, as long as I threw in that I was happy with them before. .......What?????

[handiC2011]

shit book

totally!

[handiC2011]

When in doubt just request the payout and switch books.
Bet Phoenix is the brother of "garbage"

i WOULD SAY cRAP!

[handiC2011]

I got a freeplay to start a thread saying the left hand doesn't know what the right hand is doing at BP, as long as I threw in that I was happy with them before. .......What?????

You guys might get a kick of my thread on them, BP not paying employees!!! Jeff is a Pussy salesman wannabe!!!

[handiC2011]

this happens because the useless manager is behind and he doesnt even know how to do an excel sheet hahaha i had to teach him how to because i think he never finish school

hahahahahahahahahahahaha sounds accurate!

[stevex]

So what's the argument here...

Your mad because they didn't offer you any thing for informing them of a misgraded wager?
OR
Your mad because your up on them and they don't want to offer you a bonus till your even?

Not seeing the issue here...

[TryingMyBest]

So what's the argument here...

Your mad because they didn't offer you any thing for informing them of a misgraded wager?
OR
Your mad because your up on them and they don't want to offer you a bonus till your even?

Not seeing the issue here...

1) I am cold called and offered a bonus

2) the bonus offer is confirmed by management

3) I inform them that they made a $700 error

4) I ask for the bonus advertised on their site

5) They don't say thanks, they instead decline my bonus and ask which account I would like to have closed

Any more clear?

[Triumph]

Pheonix/Mania/Skybook have paid me for the past four years without one single issue. They still give me a bonus even though Im up at all three books, I can't find any legit complaint on this thread , Im getting my $300 for $300 tomorrow.