[JDUB07]

Man the service has gone down so much. It is ridiculous. I made a measly $50 deposit via ** to throw on a parlay tonight for a sweat. The name they give me has 2 First names and 2 last names. I fill out the form using 1 first name and 2 last names. Now they are rejecting the deposit and asking me to call ** to sort it out. I ask them if they will credit the deposit so I can get this play in I want while I call ** to sort it out. And they won't honor the request. They use to be the best with this sort of thing. Now they don't give a shit about the player. Bet Islands customer service > Heritage. It's not even close.

[Shayla] Thank you for contacting Heritage Sports, how may I help you today?

[82379] I made a deposit via ** and called in my control #

[82379] can I get an update. I have some games I want to get in on in 15 min

[Shayla] Please hold we are processor

[Shayla] Please contact ** and have the name spelled correctly as this:


[82379] That is the name

[Shayla] It is appearing as
which is not correct. You need to add the second first name Amparo


[82379] Can you guys credit $50 while I call ** in sort it out

[82379] It will take them more then 10 minutes just waiting on hold

[Shayla] Sorry, sir I cannot approve that. We need to have the funds verified, no freeplays

[82379] Lol I don't want a free play

[82379] I want my balance credited. While I sort this out

[82379] You guys can see the deposit is in the queue. I gave the tracking #

[82379] I deposited to be able to play a game that starts in 10 minutes. Why has the service gone down so bad at Heritage? You guys would always take care of this. Now you don't do a thing for the player.

[JDUB07]

It's sad that Heritage has become so player unfriendly.

[JDUB07]

Here is my parlay by the way which now will 100% guarantee hit:

Orioles/Jays over 7
Tigers-1
Angels
Yankees
Rangers-1
$50 to win $808.97

Lock it up I'm sure

[BAC]

it's heri-garbage, i knew this was going to happen and warn you guy already.

heri-garbage is a shit book.

http://www.sportsbookreview.com/forum/sportsbook...i-garbage.html

[AlwaysDrawing]

When books start accepting action without first holding the funds, I'll start to worry. EG, Full Tilt Poker.

In the meantime, I have 0 sympathy.

[Rapscallion]

@ BAC

To get an A+ for a play on words, use Garbitage.

[BrianLaverty]

wait... you spelled the name wrong, and its there fault?

LOL

Lets say your name was John Smith, and someone sent money to a Josh Smith.. do you think ** would let you pick this up? No way... How is this any different? If the person has 4 names, you have to send using all 4 names.. thats how it is and always will be....

And your mad that Heritage won't let you bet on credit? Gimme a break. Its just as easy for you to cancel the transaction after your parlay looks like its going to lose, and Heritage would be out 50 dollars.

[CollegePro]

they gave you 2 first name and why would you only put 1 first name?? you can't blame them for your mistake.

[chilidog]

They saved you $50. Say thank you.

[flyingillini]

Heritage has the best CS in the industry hands down. Don't get mad at them if you can't comprehend or filling out a form is a difficult task for you. Heritage doesn't need players like you.

[cloverfield]

How long have you been with them?
How many deposits have you made in the last 30 days?

All things I would look at to consider letting the deposit go in early.