Had an issue today on live chat. I was not satisfied with a particular ruling. I asked to be transferred to Jon. Mia told me Jon was unavailable. Less than 5 mins later I get a phone call from Jon, which I was unable to answer, but he did get ahold of me via live chat. Keeping the details of this particular topic private, I felt I had to at least post a message here to give betislands and Jon major props. Jon went above and beyond with what I was expecting and its simply another example that Jon runs the best book out there.
One more thing that needs to be pointed out. Jon does not know that I am a forum poster and didn't just make the situation right because he knew I would post negative comments. He just did right by his player. That's all any customer can ask for. Me too have unexpectedly over the last 8 months decided to deposit. 99.9% of wagering at betislands. How can you not when the customer service us the best in the business (even though Ashley is gone, who opened up her own clothing store), payouts same day and peace of mind knowing Jon will always be fair to his guys and do the right thing. Betislands is my #1 and I'm proud to say it!