1. #1
    arsuon55
    arsuon55's Avatar Become A Pro!
    Join Date: 05-11-09
    Posts: 2

    casineto is delaying my payment!!!!????

    One month ago I found this bookie and their bonus was interesting!
    I didn't know more about them but I decided to try.
    They seem to be reliable.
    They give my bonus instant.
    I have finish my roll over and request a payout on 29.04.2009 to casineto.net
    The pay out was by moneybookers!
    I have sent more emails to them to ask about my payment and after some time they have just answer me to one:
    Dear User,

    I’m sorry but it seems that there will be further delays in the payments. Unfortunately you will have to wait a few more days until we can transfer you your money. We appreciate your patience and understanding!


    If you have any further questions, please do not hesitate to contact us!
    Sincerely,
    CasiNETo Support Team

    I am a new player and I do not know how to resolve the situation.
    This were my first winnings from gambling and I can not enjoy my money!
    I can not sleep until them and I am worried.
    Can someone help me?
    Please!!!
    PS: sorry for my bad English..I tried to put all in here, hope you'll understand and in some matter you will help me.

  2. #2
    Ganesh
    Ganesh's Avatar Become A Pro!
    Join Date: 05-10-09
    Posts: 284

    I think you should wait a litle bit more and if the problem persist you should phone or you can fill a complaint here.

    But never sign up without feedback of the sportsbook.

  3. #3
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    I too am having a problem with Casineto, not only are they not processing my moneybookers payment but they don't reply to any of my emails. They state 48 hours maximum for all withdrawals but it clearly isn't the case. I'll give it another week and then submit a formal complaint form. Others might want to be careful of Casineto

  4. #4
    Champi
    Champi's Avatar Become A Pro!
    Join Date: 12-20-06
    Posts: 373

    Quote Originally Posted by sticky View Post
    I too am having a problem with Casineto, not only are they not processing my moneybookers payment but they don't reply to any of my emails. They state 48 hours maximum for all withdrawals but it clearly isn't the case. I'll give it another week and then submit a formal complaint form. Others might want to be careful of Casineto
    I ask question before signing up about their bonus...after 14 days i receive answer ...very good speed.So for this reason i dont want to deal with this CostaRica based new bookie.

  5. #5
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    I've sent them about 4 emails over the past 2 weeks and now finally got an answer to one, they apologised, agreed that this is not how a professional sportsbook should operate, and told me that due to "technical problems" they're having, it will be a few more days before they can process my Moneybookers payment. i would love to hear a brief description of their technical problems, it sounds like such a cop-out. and no excuse for taking 2 weeks to reply to people.

  6. #6
    Valentina
    Valentina's Avatar Become A Pro!
    Join Date: 05-19-09
    Posts: 4

    Within 17 days after the request withdrowal, i resived e-mail-

    >> Sorry for the late reply! Your money was credited back to your account
    >> because your casineto address didn’t match your moneybookers e-mail address.
    >> Please change your casineto e-mail address and then request your money
    >> again! (change and validate e-mail box)

    My respunse

    > I changed my address because to moneybookers e-mail not come from you the
    > letter. And the last witdrowal you did not ask me to change the
    > address, but the money came from. Why are you asking me about it after
    > 17!!!!!! days? Besides, I still do not see any money to my sportbook
    > account!

    After 5 day not see my money, not in moneybookers, and not in my account.And not response no one e-mail.

  7. #7
    edonkey
    edonkey's Avatar Become A Pro!
    Join Date: 05-19-09
    Posts: 1

    waiting for casineto payment

    hello valentina, it seems we are in the same situation

    i have also made a withdrawal after complet the conditions bonus on the 10 of may

    they said to me, than moneybookers adress doesn't match with my casineto email

    so i have tried a new withdrawal this time of 50 euros on 17 of may
    it is the second day so normally i'll have my money

    but casineto doesn't responded at email or phone is always busy
    i suppose nobody is behind the phone line

    i am waiting a little moment if not i'll do a complain from SBR
    for the moment and until i have not received my payment

    i am obliged to say to people do not suscribe any account with them

    if i receive my payment i'll correct this letter on this forum

    until now DO NOT SUSCRIBE ON CASINETO

    bye

  8. #8
    Valentina
    Valentina's Avatar Become A Pro!
    Join Date: 05-19-09
    Posts: 4

    many thenks edonkey.
    But money not return to my account, and not can recuest withdrowal again.

  9. #9
    JoshW
    JoshW's Avatar Become A Pro!
    Join Date: 08-10-05
    Posts: 3,431

    Hello,

    I am emailing this book on on the complaints we are getting. Right now it has been five complaints, and two of those slow pays have been solved. So that is the good news. I am working to get you other three players paid as soon as possible.

    Josh W

  10. #10
    ironflower
    ironflower's Avatar Become A Pro!
    Join Date: 05-20-09
    Posts: 3

    I requested two withdrawals last week. Tried to phone them, but no answer. This week (sunday) I got an e-mail stating that i would be payd within a 'few days'. The money did not hit my moneybookers account yet.
    Given the above stories I believe this bookie is to be avoided for now.
    @JoshW could you help me in getting payd? This is really annoying.

  11. #11
    Asmond
    Asmond's Avatar Become A Pro!
    Join Date: 05-20-09
    Posts: 11

    I have requested two withdrawals on the 1st and 4th of May totalling over 6K and they've been stalling ever since. They also told me the story about their technical issues and that i'll be paid in a few days. I could really use some advise on how to proceed from here. Losing 5K euro due to Goldvictory busting hurt a lot, dont want to go through that again.

  12. #12
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    JoshW will it help if I fill out a complaint form? Or will you pressing casineto eventually (hopefully) mean that everyone gets paid out?

  13. #13
    Asmond
    Asmond's Avatar Become A Pro!
    Join Date: 05-20-09
    Posts: 11

    They paid me 2.000$ today, so there is still hope. There are also reports on other forums of people getting paid.

  14. #14
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    Asmond what date did you request the payout on? and what payment method

    thanks

  15. #15
    shantystar
    shantystar's Avatar Become A Pro!
    Join Date: 11-13-05
    Posts: 7,299
    Betpoints: 117

    they are scam!

  16. #16
    naskocom
    naskocom's Avatar Become A Pro!
    Join Date: 05-22-09
    Posts: 2

    Hi all .
    Casineto closed my account with 550$ in it without giving any explanations . I send them over 10 letters to theirs 3 diffirent emails and nobody answered . I tried to phone them but the phone line is always busy . What should i do ? Can someone help me ... I really need this money . Thank you very much guys

  17. #17
    Asmond
    Asmond's Avatar Become A Pro!
    Join Date: 05-20-09
    Posts: 11

    Quote Originally Posted by sticky View Post
    Asmond what date did you request the payout on? and what payment method

    thanks
    The payout I received dated from 1 May and the one I haven't yet received was from 4 May. I withdrew to moneybookers.

    Edit: proof of getting paid, so they're not a scam, but it sure is slow pay.
    Attached Images  
    Last edited by Asmond; 05-22-09 at 07:24 AM.

  18. #18
    Valentina
    Valentina's Avatar Become A Pro!
    Join Date: 05-19-09
    Posts: 4

    I resived money.MANY thanks JoshW

  19. #19
    arsuon55
    arsuon55's Avatar Become A Pro!
    Join Date: 05-11-09
    Posts: 2

    I received my money after 25 days.
    Are slow pay not scam.
    The amount was of 840 usd

  20. #20
    naskocom
    naskocom's Avatar Become A Pro!
    Join Date: 05-22-09
    Posts: 2

    Can you help to me too JoshW , i promise reward

  21. #21
    ironflower
    ironflower's Avatar Become A Pro!
    Join Date: 05-20-09
    Posts: 3

    Any more people got paid? I did not get anything yet :-(

  22. #22
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    nothing here! been waiting 20 days now

  23. #23
    sucker42
    sucker42's Avatar Become A Pro!
    Join Date: 05-26-09
    Posts: 21

    I have made a deposit, by Moneybookers. The money has not appeared in my account, and my emails are being ignored...

  24. #24
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    a deposit? that's weird, deposits always appeared instantly for me.
    i guess there's no point in sending those emails, they go into a black hole

  25. #25
    The General
    The General's Avatar Become A Pro!
    Join Date: 08-10-05
    Posts: 13,279
    Betpoints: 108

    I cannot get an answer from the Sportsbook on the complaints I have received.

  26. #26
    Lurch
    Lurch's Avatar Become A Pro!
    Join Date: 05-28-09
    Posts: 4

    I've also been waiting 10 days for my Withdraw form Casineto to Moneybookers, others are instant!....
    and I sent a question regarding being unable to deposit and it took 12 days just to reply to that, by then I had already upgraded browser and fixed the problem.
    but still no payment into Moneybookers....

  27. #27
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    I finally got another reply from them today:...

    Dear User,

    Sorry for the late reply and for the delay in transferring your money! We will transfer it to you in a few days! We appreciate your patience!

    If you have any further questions, please do not hesitate to contact us!



    Sincerely,

    CasiNETo Support Team

  28. #28
    Lurch
    Lurch's Avatar Become A Pro!
    Join Date: 05-28-09
    Posts: 4

    yup I got that one 2....
    stating technical problems causing the delay
    There is no delay taking my money, just giving it back seems to be an issue

  29. #29
    sucker42
    sucker42's Avatar Become A Pro!
    Join Date: 05-26-09
    Posts: 21

    Quote Originally Posted by sucker42 View Post
    I have made a deposit, by Moneybookers. The money has not appeared in my account, and my emails are being ignored...
    Still no reply to emails, and my 'available to wager' balance remains at zero, despite my deposit.

  30. #30
    sucker42
    sucker42's Avatar Become A Pro!
    Join Date: 05-26-09
    Posts: 21

    Quote Originally Posted by sucker42 View Post
    Still no reply to emails, and my 'available to wager' balance remains at zero, despite my deposit.
    Is there nothing else I can do for this matter - they appear to have stolen my $400...

  31. #31
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    I just had a new email from them - a reply to my question "what kind of technical problems are you having?" (which I've now asked 3 times):

    Dear User,

    Sorry for the late reply. We will transfer you your money this week! We appreciate your patience!

    If you have any further questions, please do not hesitate to contact us!



    Sincerely,

    CasiNETo Support Team

  32. #32
    sucker42
    sucker42's Avatar Become A Pro!
    Join Date: 05-26-09
    Posts: 21

    Quote Originally Posted by sucker42 View Post
    Is there nothing else I can do for this matter - they appear to have stolen my $400...
    Email received not long after posting the above message;


    Dear User,

    Sorry for the late reply! We are investigating your issue, we are corresponding with Moneybookers about it. We will notice you about the response! We appreciate your patience!

    If you have any further questions, please do not hesitate to contact us!



    Sincerely,

    CasiNETo Support Team

  33. #33
    sticky
    sticky's Avatar Become A Pro!
    Join Date: 05-28-08
    Posts: 22
    Betpoints: 72

    sucker42 my advice would be to send them a followup email now (as it will take them 1 week to receive it) asking for an update, maybe attach a screenshot from your moneybookers account.

  34. #34
    Arneo
    Arneo's Avatar Become A Pro!
    Join Date: 06-05-09
    Posts: 3

    I have the same problem.
    At 10 May I made withdrawal inqiury and they wrote to me than in 48 hours operation will be processed. I wrote 3 or 4 letters but still haven't recieve money. Now is 26 day waiting.

    They once wrote me at 17 May:

    "Dear User,
    Sorry for the late reply and for the delay in transferring your money; we have been facing some technical issues. We will transfer you your money in a few days. Thank you for your patience in the meantime!


    If you have any further questions, please do not hesitate to contact us!

    Sincerely,

    CasiNETo Support Team"

    Thats all. All letters are still without answer.

  35. #35
    Arneo
    Arneo's Avatar Become A Pro!
    Join Date: 06-05-09
    Posts: 3

    Now I have writing to "marketinginfo@casineto.net" and they answer! (lately I wrote to "support@casineto.net"):

    Dear User,

    We are sorry for the late reply and for the delay in transferring your money! Lately we have been having some technical problems, because we had to implement a new system to supervise the processing of the withdrawal requests. This kind of delay was unprecedented in the past and we can assure you that it will not happen in the future, either! You win will be transferred to you in the middle of next week (Wednesday)! We apologize for the inconveniences!

    If you have any further questions, please do not hesitate to contact us!

    Sincerely,
    CasiNETo Support Team


    Now I will be waiting Wednesday....

1234 ... Last
Top