[TooCuriousso1]

Hi,

I am a poker player and moderator at 2p2. I post under the same sn on 2p2 and I am the OP of this thread:

http://forumserver.twoplustwo.com/28...d-etc-1224459/

I am friends with wiltontilt and he showed me the thread he had here: http://www.sportsbookreview.com/forum/sportsbook...un-around.html so I am posting here too.

Cliffs of my thread on 2p2 concerning BETONLINE:

Cliffs:

-BOL employees (chat representatives included) know all player passwords and login #’s.

-My account along with jakedamus (2p2 user who also posted in the thread) account were hacked and our money lost.

-Not one other account of ours (including many poker accts, email, etc) was hacked at the time or has been since (1mo since mine was hacked and at least a couple months since his was).

-BOL requires a login # different than the screen name I play poker on, so hacker would need access to our email or our computer.

-Circumstantial evidence points to the issue of our hacking being caused by something specific to BOL.



Other notes:

-There are 2 players waiting a long time for cashouts: jakedamus and DREAMS_DONT_DIE (2p2 users who have also posted in the 2p2 thread).

-Both jakedamus and I have had investigations pending on our accounts being hacked for more than 1 month (in his case longer) with no answers.

Thanks. And please read the 2p2 thread if you would like more details.

[Acarson79]

wowwwww....sick to my stomach. im getting the EXACT SAME run around. waiting on 2 bank wires over 18 business days and 9 checks that were withdrawn premeger as i have been long time sportsbetting.ag player.

im on suicide watch....this is ridiculous

[Monte]

When will SBR downgrade BO???
This is turning into a scam, don't you see it?

[wrongturn]

Asking password in live chat, although a surprise to poker players, is already getting used to by sport players of US-facing books. We players just don't have any pull to force them change this practice because of the tough environment.

[Spedizzo]

BetOnline has been proven to have been on the wrong end of similar situations to this... To confiscating players funds and randomly accuse the player of chip dumping (until SBR gets involved and it's found not to be chip dumping... Really? BetOnline'd investigators can't find that on their own?), and many other issues... SBR will never demote them despite this. If it were any other book they would be C at best. SBR is as fair as it gets and helps players with issues regarding BetOnline... But I cannot for the life of me know why they are anything higher than a C.

[BrianLaverty]

I hate to say this, but SBR is looking as bad with BOL as the RX did with EZ....

[JohnnyC]

SBR is always doing something shady, the big ones that come to mind... few years ago waiting as long as possible to downgrade wsex, then the bet phoenix float, now this bol ridiculousness. Has sbr even commented on the fact that bol is telling everyone to wait till september to get money?

[Jakesteen]

BOL Sucks wake up and use a better book.

[taxer]

Rumors people need to understand that ex employees know about these forums and try to create panic

[Bill Dozer]

Hi,

I am a poker player and moderator at 2p2. I post under the same sn on 2p2 and I am the OP of this thread:

http://forumserver.twoplustwo.com/28...d-etc-1224459/

I am friends with wiltontilt and he showed me the thread he had here: http://www.sportsbookreview.com/forum/sportsbook...un-around.html so I am posting here too.

Cliffs of my thread on 2p2 concerning BETONLINE:

Last we heard from WiltonTilt was when he called to thank us and he withdrew all his money.

Poker has been a double edged sword for BetOnline. There were a lot of pure poker players from sites like 2plus2 who needed places to play and Betonline was able to quickly gobble up part of the poker market. But with that comes a lot of responsibility. The more players you have the bigger and more experienced fraud team is needed. Poker audits have taken too long and fraud cases probably aren't caught at a high enough rate and they aren't resolved fast. You can be sure a lot of the guys who worked in sports aren't thrilled by the curve ball poker throws at them. Im sure if we were rating poker rooms they wouldn't match the feedback of BetOnline's book.

I know its frustrating for players caught up in an audit and especially when there aren't a lot of places to turn for poker help. Many have gotten angry over the years when Sportsbook Review doesn't rate a book on their poker or their casino games etc.

That said we do try to help them with poker related CS. There have been a higher rate of complaints on account hacking however everyone who has talked to us about it has had their money returned. From the beginning and going back about 6 years, we don't have a claim where a player has been cheated or has not received all of his funds. If you have a complaint, we will be happy to look at it.

wowwwww....sick to my stomach. im getting the EXACT SAME run around. waiting on 2 bank wires over 18 business days and 9 checks that were withdrawn premeger as i have been long time sportsbetting.ag player.

im on suicide watch....this is ridiculous

That is misleading Acarson. That money was withdrawn from Sportsbetting.ag which was slow-paying many and the reason they turned to BetOnline in the first place. You're fortunate that a paying book is sorting this out now.

SBR is always doing something shady, the big ones that come to mind... few years ago waiting as long as possible to downgrade wsex, then the bet phoenix float, now this bol ridiculousness. Has sbr even commented on the fact that bol is telling everyone to wait till september to get money?

BetOnline isn't saying that to "everyone". They are telling players who were with slow-paying Sportsbetting.com who they just took over to allow them time. Some payouts are with bad processors, some never left sportsbetting, some they can't move in front of BetOnline players as processors can only move so much per month. If Sportsbetting had funded processors to move the money, BetOnline probably wouldnt have them now.

SBR is always doing something shady, the big ones that come to mind... few years ago waiting as long as possible to downgrade wsex, then the bet phoenix float, now this bol ridiculousness.

You have only nice things to say when SBR is working getting your $20k from blacklisted sportsbooks.

[5mike5]

[marcojuiceman]

Bill Dozer If I can remember Heritage never had these kind of delays when they took over BetJam..
But also shouldnt Books be downgraded if players have funds that are missing regardless if its Poker or Sports..??
The most important thing is the payout and swiftness of it.. Not getting a Run around

[marcojuiceman]

Also its not the players fault BOL cannot get better processors

[Bill Dozer]

Youre missing the point Marc. BOL players are getting paid. Sportsbetting.com accounts are the issues and they were prior to BOL taking them. Read what I said above. Not sure what you mean by funds missing. Poker accounts get audited and players have to wait during.

Processing and the other challenges are part of playing offshore today. It's harder than ever to know why a book is having delays.

[jumpsquat]

Youre missing the point Marc. BOL players are getting paid. Sportsbetting.com accounts are the issues and they were prior to BOL taking them. Read what I said above. Not sure what you mean by funds missing. Poker accounts get audited and players have to wait during.

Processing and the other challenges are part of playing offshore today. It's harder than ever to know why a book is having delays.

I think the point was- withdrawal from an A or B+ rated sportsbook shouldn't be so frustrating, nor their customer service should be so slow in order to rate it A or B. Personally, I have had lot less problems with C even D rated books than with betonline.

[JohnnyC]

Last we heard from WiltonTilt was when he called to thank us and he withdrew all his money.

Poker has been a double edged sword for BetOnline. There were a lot of pure poker players from sites like 2plus2 who needed places to play and Betonline was able to quickly gobble up part of the poker market. But with that comes a lot of responsibility. The more players you have the bigger and more experienced fraud team is needed. Poker audits have taken too long and fraud cases probably aren't caught at a high enough rate and they aren't resolved fast. You can be sure a lot of the guys who worked in sports aren't thrilled by the curve ball poker throws at them. Im sure if we were rating poker rooms they wouldn't match the feedback of BetOnline's book.

I know its frustrating for players caught up in an audit and especially when there aren't a lot of places to turn for poker help. Many have gotten angry over the years when Sportsbook Review doesn't rate a book on their poker or their casino games etc.

That said we do try to help them with poker related CS. There have been a higher rate of complaints on account hacking however everyone who has talked to us about it has had their money returned. From the beginning and going back about 6 years, we don't have a claim where a player has been cheated or has not received all of his funds. If you have a complaint, we will be happy to look at it.



That is misleading Acarson. That money was withdrawn from Sportsbetting.ag which was slow-paying many and the reason they turned to BetOnline in the first place. You're fortunate that a paying book is sorting this out now.



BetOnline isn't saying that to "everyone". They are telling players who were with slow-paying Sportsbetting.com who they just took over to allow them time. Some payouts are with bad processors, some never left sportsbetting, some they can't move in front of BetOnline players as processors can only move so much per month. If Sportsbetting had funded processors to move the money, BetOnline probably wouldnt have them now.



You have only nice things to say when SBR is working getting your $20k from blacklisted sportsbooks.

Pretty sure win4real wasn't blacklisted when I played with them. And I don't know what nice things I've had to say either. That being said, if you can recover my 20k I will have nice things to say.

[mighty maron]

Youre missing the point Marc. BOL players are getting paid. Sportsbetting.com accounts are the issues and they were prior to BOL taking them. Read what I said above. Not sure what you mean by funds missing. Poker accounts get audited and players have to wait during.

Processing and the other challenges are part of playing offshore today. It's harder than ever to know why a book is having delays.

Getting paid eventually is the bare minimum a B rated book or higher on SBR should do. Delays for payouts because you service the USA market is understandable thanks to the UIGEA.

What is not understandable is the rampant accusations of chip dumping and other odd occurances that happen at BOL more frequently. Even though they are newer to the poker scene, instances where the site would not or could not submit complete hand histories to be examined by third parties are mind boggling. The site is claiming to see in some circumstances very deft collusion or chip dumping but fail at handling the simple task of compiling a complete hand history to be examined by a third party.

If you do the proper things, yes BOL will pay you eventually but there are better sites who offer a lot less stress in playing poker and handling cashouts that service the USA

[Acarson79]

Last we heard from WiltonTilt was when he called to thank us and he withdrew all his money.

Poker has been a double edged sword for BetOnline. There were a lot of pure poker players from sites like 2plus2 who needed places to play and Betonline was able to quickly gobble up part of the poker market. But with that comes a lot of responsibility. The more players you have the bigger and more experienced fraud team is needed. Poker audits have taken too long and fraud cases probably aren't caught at a high enough rate and they aren't resolved fast. You can be sure a lot of the guys who worked in sports aren't thrilled by the curve ball poker throws at them. Im sure if we were rating poker rooms they wouldn't match the feedback of BetOnline's book.

I know its frustrating for players caught up in an audit and especially when there aren't a lot of places to turn for poker help. Many have gotten angry over the years when Sportsbook Review doesn't rate a book on their poker or their casino games etc.

That said we do try to help them with poker related CS. There have been a higher rate of complaints on account hacking however everyone who has talked to us about it has had their money returned. From the beginning and going back about 6 years, we don't have a claim where a player has been cheated or has not received all of his funds. If you have a complaint, we will be happy to look at it.



That is misleading Acarson. That money was withdrawn from Sportsbetting.ag which was slow-paying many and the reason they turned to BetOnline in the first place. You're fortunate that a paying book is sorting this out now.



BetOnline isn't saying that to "everyone". They are telling players who were with slow-paying Sportsbetting.com who they just took over to allow them time. Some payouts are with bad processors, some never left sportsbetting, some they can't move in front of BetOnline players as processors can only move so much per month. If Sportsbetting had funded processors to move the money, BetOnline probably wouldnt have them now.



You have only nice things to say when SBR is working getting your $20k from blacklisted sportsbooks.

bill, my 2 bank wires were done post merger. going on 18 business days then i get this ridiculous email :

Hi,

This is Monty from SportsBetting
We apologize for the delay, in regards of your $xxxx.00 payout Its being processed. It should post on your account soon. Unfortunately we can't change it for another method due to the amount of the payout. Please advice if you want to wait for the payout or have the funds back on your BOL account

Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.Sincerely,
Monty Barnes
Customer Support Department
SportsBetting

like really BOL? if they were "coming soon" why and how could they credit my account with the funds i withdrew? after 18 business days that basically means "we haven't even sent to processor yet"

what's your thoughts bill

[Pokeraddict]

The fact that SBR gives BOL a B+ is embarrassing. Is there another book above C- that gets as many complaints as they do? Who cares that some/most of it is poker. If managing a poker room damages their brand they should stop offering it. Players pay rake and expect for that rake that they will get paid in a timely manner and not accused of cheating simply by winning. There have been several times the poker room has gone down without any notice and poker players make a deposit that they cannot use or receive a refund on without being forced to play other products. Is that how a B+ company operates?

[Digo]

When will SBR downgrade BO???
This is turning into a scam, don't you see it?

I was wondering the same.

[cutter2225]

I was wondering the same.

Its simple economics...Don't bite the hand the feeds you. Believe me, Lou & Bill or any mod for that matter wouldn't be jumping to BOL defense if their ad wasn't at the top of the page.

[touchback]

Customer service always has access to passwords and they are the ones that handle live chats. It is usually only the wagering clerks that are restricted from seeing that data... all good platforms are setup with these retrictions for user types such as DGS, ASI, BLR..

[jakedamus]

Hi,

I am jakedamus from 2p2 and i played on BetOnline as TiltTits, Just wanted to say thanks for the support with this matter.

At this stage everything has sort of stalled i have sent emails and rang them the last email i sent them about the money that was done in the casino they didnt even write back. As for the two 15k wires the one that was requested on the 31st of may i was told it was paid on the 16th of last month i still have not recieved this.

The other wire that has been approved i sent them a email to see if they could do this another method like skrill or neteller payment i got this reply from support 3days ago -

CS BetOnline.com cs@betonline.com	Jul 23 (3 days ago)
to me

Reference number: LTK58302262623X - Please use this ticket number in any correspondence with us.

Subject: Payout Inquiry (LTK58302262623X)Hi Jacob,

We are working on this, we are waiting for an answer from the processor. We apologize for the delay, we will resolved this ASAP, We will credit you back for the fees you paid for the payouts.
Please allow us some more time, we will fix this out for you.
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,


Steve Tristan


Player Services DepartmentBetOnline,


........................................ ........................................ ........................................ .....................






So at the moment just have to wait really really do anything else, i also registered a account with http://www.osga.com/ and have registered a complaint and jim is helping me.

@ lou i didnt want to start my own thread but i saw that DREAMS_DONT_DIE said that u were helping him with his wire problem like mine so if u could help me in anyway that would be much appreciated.


Thanks,

Jacob.

[shari91]

Welcome to SBR Jacob -

The best thing to do is to fill out a Complaint Form with as much detail possible to get the official dispute process rolling should you want SBR to look into it for you.

[Acarson79]

Hi,

I am jakedamus from 2p2 and i played on BetOnline as TiltTits, Just wanted to say thanks for the support with this matter.

At this stage everything has sort of stalled i have sent emails and rang them the last email i sent them about the money that was done in the casino they didnt even write back. As for the two 15k wires the one that was requested on the 31st of may i was told it was paid on the 16th of last month i still have not recieved this.

The other wire that has been approved i sent them a email to see if they could do this another method like skrill or neteller payment i got this reply from support 3days ago -

CS BetOnline.com cs@betonline.com	Jul 23 (3 days ago)
to me

Reference number: LTK58302262623X - Please use this ticket number in any correspondence with us.

Subject: Payout Inquiry (LTK58302262623X)Hi Jacob,

We are working on this, we are waiting for an answer from the processor. We apologize for the delay, we will resolved this ASAP, We will credit you back for the fees you paid for the payouts.
Please allow us some more time, we will fix this out for you.
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,


Steve Tristan


Player Services DepartmentBetOnline,


........................................ ........................................ ........................................ .....................






So at the moment just have to wait really really do anything else, i also registered a account with http://www.osga.com/ and have registered a complaint and jim is helping me.

@ lou i didnt want to start my own thread but i saw that DREAMS_DONT_DIE said that u were helping him with his wire problem like mine so if u could help me in anyway that would be much appreciated.


Thanks,

Jacob.

Message me man or look at all my threads. I'm going through the same Exact BS with my long overdue bank wires but no one seems to be helping. Everyone is acting like im the only person going through this betonline mess and cashing out when in fact the number of complaints are staggering. I'm getting fed the " processor is having issues crap". Unbelievable.

[Acarson79]

Welcome to SBR Jacob -

The best thing to do is to fill out a Complaint Form with as much detail possible to get the official dispute process rolling should you want SBR to look into it for you.

Shari,

Its benn over a week since I messaged you about this same exact issue I'm having with them. Is there a reason you are not responding to me?

[TooCuriousso1]

oh, gee, heres another hacking thread about BOL. unreal.

http://www.sportsbookreview.com/forum/sportsbook...ccount-p2.html

[shari91]

Shari,

Its benn over a week since I messaged you about this same exact issue I'm having with them. Is there a reason you are not responding to me?

I don't handle disputes Acarson. By my telling Jacob to fill out a Complaint Form, that doesn't mean I'll be dealing with it as that's not part of my role here. I just wanted to let him know the best method for getting his info to SBR quickly as he'd be asked to fill out that form by any member of staff. I just happened to be working when he posted. The only PM I've received from you was one that was sent at the same time to another staff member who does deal with disputes and he responded to you with much more insight than I could ever provide. I had assumed that this was more than what you were looking for but if not rest assured that I merely would've advised you to fill out a form anyway

[bighawk12]

Youre missing the point Marc. BOL players are getting paid. Sportsbetting.com accounts are the issues and they were prior to BOL taking them. Read what I said above. Not sure what you mean by funds missing. Poker accounts get audited and players have to wait during.

Processing and the other challenges are part of playing offshore today. It's harder than ever to know why a book is having delays.

Im a heavy player on bol and i never had a problem w payouts they come exactly on time, maybe it is cause you guys are from sporysbetting.ag and its in a middle of a merger. Hope ubguys get paid.

[jakedamus]

...

[jakedamus]

Message me man or look at all my threads. I'm going through the same Exact BS with my long overdue bank wires but no one seems to be helping. Everyone is acting like im the only person going through this betonline mess and cashing out when in fact the number of complaints are staggering. I'm getting fed the " processor is having issues crap". Unbelievable.

Hi mate couldn't find your thread, i also cannot pm yet u need 20 posts

[jakedamus]

Welcome to SBR Jacob -

The best thing to do is to fill out a Complaint Form with as much detail possible to get the official dispute process rolling should you want SBR to look into it for you.

Thanks chari i filed a complaint with you guys

[TooCuriousso1]

I get all these comments now about sbr downgrading BOL. I mean I'd never been to this forum be4 so I'm unfamiliar with what has been posted around here.

But we straight up find another thread about the same hacking situation!

I mean its just so brutally obvious that something shady is going on with BOL and theyre the cause of the hacking.

And for any1, ESP after discovering the other hacking thread, that wants to post about how decent BOL is or whatever, you should seriously laugh at yourself.

3 different people, from different countries, all with high balances (I did the day before--DREAM_DONT_LIE JUST won like 10k from me before I was hacked) all get hacked within about a month apart. None of our other shit was touched. And 2 ppl wont be paid the rest of their balance. BOL wont give us any answers to what happened with our account.

Oh and guess what? EMPLOYEES KNOW PLAYER PWS. I dont care if that is like common or whatever in the sports book world. Its 100%. Absolutely. *******. RIDICULOUS. Have you guys read my thread and convo with chat support representative Wilson? I mean...that guy knows my password. Just, wow.

Its like were driving down a road with spikes all over the place, yet were questioning how we got a flat tire?

[sharpcircle]

Toocurious,

welcome to the wild wild west

[durito]

Employees can see PW at Bookmaker and 5dimes too and there isn't millions going missing from player accounts at either of those books.