1. #1
    k0109671
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    Bet365 - cancelling a bet that was already settled

    Hi guys, new here but would really like some help if anyone has been in a similar situation before.

    Basically i placed a couple of wagers on the same game on sunday on b365, the biggest one was £480+ on an away team to score more than 7 goals (it was a friendly) and low and behold they did. They were scoring for fun so whilst it was 4 or 5 nil, i jumped on over 7.5 at 13.00, so over 5k win there. They clearly thought that the home team would roll over them, but perhaps they sent out there reserves or something. Either way, they set the odds and they messed up.

    Anyway, the bet was SETTLED. I received my money. Happy days.

    I had something like 13k in my bet account so i withdrew 10. LAter that evening i checked my balance and somehow i had -6k!! So they had settled, and then decided to re-settle, ie void, my bet, saying that 'the fixture was listed incorrectly'?? What does that even mean?

    Im trying to get someone to call me about it but its taking forever. My plan is to go to IBAS if needs be, but does anyone know if this is worth it? Will they limit my account out of pure spite??

    The biggest problem i have with this is what they are basically demonstrating is that they can void ANY winning bet you've ever made, as they had already paid out and the money was mine!

    If anyone can shed some light, i would be really grateful. Thanks.

  2. #2
    Vinnie Paz
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    First off take this to the sports book & industry section, I believe they have a complaint form you can fill out, not too many users frequent this section.

    And it sounds as if they hung a bad/stale line.....still they should NOT of paid out for it had this been the case. Ive had a similar problem, but the wager just said "to run" for like 5 hours and thy ended up changing the odds and paying me out at the newly adjusted odds. Anyhow take it to the other sub forum to get more assistance, sounds to me like they shouldn't of paid out at all. Also, shame on your part if you knew damn well this was a bad line, just asking for trouble pal.

  3. #3
    k0109671
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    How can it be a bad line? They obviously assumed that the home team would smash the away team and they got it badly wrong, as can happen in friendly games where there is nothing to play for. And to bet on there being over 7 goals in a game is always going to be fairly high odds despite the early goals, so the whole bad line thing doesnt really apply here, at least i dont think so?

    But thanks for the reply, i'll look into the complain form thing. I also had a bet the same as yours, 'to run' etc before changing the odds. But this one was already paid out.

  4. #4
    shaunovery
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    Any chance you could list the teams involved

  5. #5
    k0109671
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    Astra Ploiesti v Al Jaish Qatar

  6. #6
    horja1
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    'the fixture was listed incorrectly' - if yours was a pre-game bet it could mean that BET365 listed the wrong match/team and realised only later ... it happens with so many friendly games going on atm ...

  7. #7
    Vinnie Paz
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    They seem to fukk up with bets quite often. Seen a bunch of threads over time with these kind of complaints

  8. #8
    k0109671
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    Thanks lads, it wasnt pre-game. In-play.

    However, after hours of searching ive seen on a messageboard of another site, that 'Match between "Astra Ploiesti [n] -vs- Al Jaish Qatar" has been postponed. All bets taken are REFUNDED'

    Is that it? Game over? Despite the fact that:

    A: The number of goals necessary had been scored, and
    B: The bet was settled

    ??

  9. #9
    k0109671
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    I just spoke with an advisor and they said if 8 goals had been scored before its postponement it would still be a winner. And the fact they gave me the money anyway also confirms that. Just to clarify my own point before someone asks.

  10. #10
    poloyol
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    Stay away from 365...dont let sbr rating fool u!!!

  11. #11
    k0109671
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    I hear you, but they really are the best because you get to see all the stats. Otherwise i would never bet in-play! Unless you know of other sites who provide this service?

    Still no phone call from them, by the way. Even though I requested a 10.30AM callback.

  12. #12
    allin1
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    b365 usually double check before approving a withdrawal so the fact that you were able to cash in your winning says something no matter what they are claiming now. file a complaint with sbr, they should not get away with this if they are trying to stiff you.

  13. #13
    k0109671
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    Thanks pal. I've got a report ready, just waiting for the 'official word' from them.

  14. #14
    Coolcanuck79
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    They did the same thing to me yesterday and I log on this morning to find out that my balance is in a negative amount. I didn't bet the same soccer game but I did bet an in-play soccer total that they say that they had posted the incorrect price.

    Very frustrating.

  15. #15
    k0109671
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    Ah ok well we've have a shared interest in this then, I'll keep the post going as and when i find out some more. Incredible, really.

  16. #16
    horja1
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    Quote Originally Posted by k0109671 View Post
    Thanks lads, it wasnt pre-game. In-play.

    However, after hours of searching ive seen on a messageboard of another site, that 'Match between "Astra Ploiesti [n] -vs- Al Jaish Qatar" has been postponed. All bets taken are REFUNDED'

    Is that it? Game over? Despite the fact that:

    A: The number of goals necessary had been scored, and
    B: The bet was settled

    ??
    what do you mean by postponed? the game started and was interrupeted or did not start at all?

  17. #17
    k0109671
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    No it definitely started, as i say it was in-play. Not sure what happened as I left the house after my bets had been settled.

  18. #18
    horja1
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    Quote Originally Posted by k0109671 View Post
    No it definitely started, as i say it was in-play. Not sure what happened as I left the house after my bets had been settled.
    can you find out somewhere if those were the actual teams that started the match? a lot of friendly games take place during summer, there are a lot of teams having their summer trainning in the same trainning camp and sometimes, when a match is scheduled but a team cant play anymore, another team takes its place and a match takes place, but it is not the original scheduled one ... I have seen this happenng before and Bet365 did not have the right teams for the inplay (12Bet and some other bookie did) ... bet365 closed the betting for that match only after 30-40 mins ... I actually bet on that game at Bet365 and my bet was refunded after 15 mins

  19. #19
    k0109671
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    No i havent and thats the problem, these random friendlies are extremely hard to find the results!

  20. #20
    horja1
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    I could only find out that Astra Ploiesti played 2 games, on the 26th and 29th, then the players had a day off on saturday and their next (3rd) friendly game was supposed to be against some amateur team, but only tomorrow

  21. #21
    horja1
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    check this link

    http://pl.futbol24.com/match/2012/07...stra-Ploiesti/

    it seams Astra did not play the game after all and Jaish played against some local amateurs

  22. #22
    k0109671
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    Ah sh!t. Thanks for your help, guess we can close the case on this one.

  23. #23
    filipinho
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    Now, I presume you wont deposit 6k there???

  24. #24
    horja1
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    Quote Originally Posted by filipinho View Post
    Now, I presume you wont deposit 6k there???
    I'm pretty sure Bet365 will do something about it if he doesn't

  25. #25
    filipinho
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    Quote Originally Posted by horja1 View Post
    I'm pretty sure Bet365 will do something about it if he doesn't
    Yeah, I heard that sometimes Moneybookers, in cases like this, returns money without your permission.

  26. #26
    paranoyd androyd
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    you took a shot wtf did you think was going to happen?

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