[laklak]

I have transferred 137 GBP from casino to sports. They never appeared in sports wallet. Copy paste of email comunicaton. first: Please be advised that we are currently experiencing a fault with the Coral wallet function. I can confirm that our IT Team are aware of this technical fault, whereby transfers from casino to sports have failed to complete. Unfortunately I am unable to give a definite time frame as to when this will be fully fixed but I can confirm that we are looking to have a fix in place as soon as possible. Once it is fixed your missing funds will be credited to your Coral account. Please be advised that I have forwarded your details onto the relevant department to ensure that your account will be credited after this matter is resolved. I apologize for any inconvenience caused and if we can be of any further assistance please do not hesitate to contact the Customer Services Team. Kind Regards, Shelby Coral Customer Service Team -------------- Hello,I have transfered from casino to sports 137 pounds and it is not there.Thanks ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~ second email: Please be advised that I can confirm these funds are currently pending due to a 'cashier error' which is currently being resolved by the relevant department. The customers affected are currently being refunded any remaining funds back into the account and you will receive an email to confirm once this has been done. Unfortunately we cannot give a specific time-frame for when this will be resolved and I apologise for any inconvience caused. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ third email: As you are no doubt aware, we had an issue with our Cashier which began on Friday 25th May whereby when requesting a transfer from SPORTS to CASINO, your Sports wallet was not being debited whilst your Casino wallet was being credited with funds. As we’re sure you can understand, the funds you were playing with on the Casino tab were therefore not real cash funds as the money from your Sports wallet remained intact which you were free to play on any other product. We have taken the decision to therefore cancel your play on the Casino over the weekend, effectively returning your account balance to the state it was at on Friday 25th May at 8pm just before the issues began. The funds within your Sports wallet were unaffected and unless used elsewhere or withdrawn by now are still available for you to play. that is it from this point they are ignoring me i have deposited 60 GBP, won 77 GPB, made it to 137GBP and decited to withdraw. they never refunded anythng, but stolen 137 gbp, which is crime. What to do? I just sent the complaint form to SBR for help. Guess just wait now.. Regulator should fine them heavily for such behavior.

[lecubs28]

sbr will take care of it for you if you're in the right. wouldn't worry about it

[laklak]

yes the issue is solved, they did pay. i dont understand why it took so long but it is over now. thanks